I am new user of mts broadband. Speed is OK but its disconnect after 10 to 15 min. and i disconnected my online work . Its not good for future mts services. Fix the problems of mts users because another network give more better services according to mts service. Likes i use reliance service its also disconnected but some time or by chance.

My name is Dipankar Sri Gyan. I am one of the highly Non-Satisfied customer of MTS. To give you little bit of History. I purchased MTS mblaze from one of the resellers on 11th July ‘10. MY MTS MDN Number is – 9141210214. Same day I had recharged for 999 in order to get Unlimited Download. The product worked up to the expected level for 10 Days. However, from the 11th Day I am facing all possible issues. I am unable to download any files. I am unable to browse any website. When I try to download any file, it downloads at a mind blowing speed of 3-5 Kbps. However, device is expected to give download speed of 3.1 MBPS as per the advertisement. I tried contacting your Customer Support but of now help. Your Tech Support Guys (Eg: Mayank, Anand etc) are of no help. I call them to get help in English but they respond back in Hindi. When I call, they raise a Service Ticket , two of which are (JUL – 4851, JUL – 8028). Support Guys say they will fix the issue. They say “Our Technician will come to your home to check what is the problem”. However, till date nobody came to my house to fix the issue. To my surprise, both the tickets were closed as resolved without taking acknowledgment from me. Is this the Kind of Customer Service your Company is suppose to offer? I bought your product thinking that I am buying Best Product. However, now I regret as to why did I buy this Useless Product.

I again called yesterday to lodge a complain. However, I got to know that there is a Condition applicable in 999 Unlimited Download Recharge. I was informed that under 999 Unlimited Download, an User will get optimum speed of 3.1 MBPS only till 15 GB download. Post 15 GB, an user will get download speed of 144 KBPS. My question here is why was this not communicated to me when I recharged for 999. I did not sign a document which had this clause. Then why Should I suffer? When I called the support, I was informed this. However, I told them that I am not even getting 144 KBPS. I am getting 3-4 KBPS speed. Support guy told me to change the settings from Hybrid to 1X in order to fix the issue. I did make these changes but still my issue is not fixed. I am unable to browse any website. It takes ages for one page to load. This support person did not even logged a ticket for me. He is saying for these kind of issues we are not suppose to log a ticket.

As of now it looks like I have wasted my 3000 rupees. Now I am regretting thinking I should have purchased Tata Photon or Reliance Net Connect. You guys have forced me to believe that one should never try New Things. Always go for Tried n Tested Products.

Now I don’t know what to do? Whom to Contact?. That’s why I am contacting you now hoping to get some help.

Please look into this issue on Priority. I know you would be busy in your work. However, as a Customer I request you to please please please look into this issue.

Awaiting your response or a call from your end

–
Regards,

Dipankar Srigyan

Disappointed Customer of MTS

NITIN KUMAR

5/451, KHICHRI PUR
DELHI-110091
Mob: +91 9910393557
E Mail:- nitinkumar5451@gmail.com

OBJECTIVE

To obtain a challenging position with a progressive organization where the opportunities to learn and contribute to the environment are ample.

PROFESSIONAL STRENGTHS
1 Over 4 year experience in Retail Sales.
2 Strong Distributor/Customer Service skills.
3 Sound communication skills both written & spoken.
4 Diligent and sincere with Positive attitude in life.
5 Successful in working with people from multiple cultures.
6 Developed skills on Market research and scanning competitive environment.
7 Believe in teamwork and an enthusiast to take up new challenges.

PROFFESSIONAL EXPERIENCE

Working as Territory Sales Manager in Retail Sales (Postpaid) with Bharti Airtel Limited, since 19th June 2006 to till Date.

JOB PROFILE

1. Best medium of business is Distributor Meeting, taking permission from RWA and handling canopies.
2. Taking care of Sales & Marketing activities for Retail Sales (Postpaid), Providing full information and answering the customer’s queries related to our product.
3. Experience of giving Value Added Service of Airtel Mobile Postpaid.
4. Effective at relationship management & handling confidential correspondence with customer’s
effective communication, interpersonal & problem solving skills.
5. To work as strength of Team for monthly GOAL
6. Responsible for after sales servicing, complaint handling and revenue collection.
7. Interacting with key accounts-SME and individuals and generating market information to identify marketing needs, consumer behavior and forecast business patterns.

PROFEESSIONAL & EDUCATIONAL QUALIFICATION
1 10th Passed from C.B.S.E. Board Delhi in 1999.
2 12th Passed from N.O.S. Delhi in 2001.
3 Graduation in Art Stream in the Year 2004 from Delhi University.
4 MBA from Allahabad University in 2006.

COMPUTER EFFICIENCY

Done Ms Office and Internet certificate course and familiar with all operating system.

KEY SKILLS
1 Result oriented.
2 Distributor/Customer-friendly.
3 Problem solving attitude.
4 Open minded.
5 Ability to face challenges.
6 Ability to work under pressure.

PERSONAL DETAIL

Father’s Name :Sh. Ravinder kumar
Mother’s Name :Smt. Prabha
Date of Birth :March 21st, 1981
Marital Status :Married
In leisure time Prefer to :Listening Music, Traveling & Working.

Date:

Place: (NITIN KUMAR)

References Shall be furnished whenever asked for.

Subject:- To apply for job in your company.

I am NITIN KUMAR GOYAL working as a Territory Sales Manager in Retail Sales (Postpaid) with Bharti Airtel Limited, B-38/C-1, Sector-57 NOIDA – 201301 (U.P.) Broadband & Telephone Services since 19th June 2006 to till Date.

My job profile is
1 Territory Sales Manager in Retail sales.
2 Doing on job training according to the need of FSO.
3 Managing Get sales process to be followed by the FSO.
4 Increasing pulsing / revenue for the company.
5 Motivate the Team to make enable to get the Targets.
6 Timely update the team with the latest schemes running by the company.
7 To manage the team and achieve the required targets successfully.
8 Maintain a smooth flow at the back-end operations.
9 Strategic planning for the up gradation of Sales.
So I want to work with your company to inhance my career giving a good business to your company.

Thanking you,

NITIN KUMAR GOYAL
+91 9910393557

mt’s customer service – 0 out of 10 .
speed – good at first few weeks , 3 weeks approx.
free websites – yahoo doesnt work when clicked on mail , only happens when data is 0 , but its a free site.

mt’s broad’band is not for medium class persons, even though they have 999 / unlimited download , the speed is very low .
am going forward to report it consumers forum . and take proper action . if anyone in the same boat dont keep quiet , we have the right to question when you pay money and tax.

PLZ GIVE ANSWER YOUR HIGH SPEED DATA CARD NOT CAPITABELE WHY