I applied for a reliance broadband connection back in January first week as you might have read in the forum where I have posted a very detailed thread about this.The main movive behind applying for a new reliance connection was to review thier services for our members on the forum so every one can get a first hand account of how it all went but its a shame that Reliance failed to keep all thier promises, Firstly they promised that I will get a phone call from the sales team within 72 hours which never happened and its been a few months now. The second promise was that the connection will be up and running within seven days but since then many seven days have gone by with no sign of the internet connection.I am still waiting for reliance to get in touch with me and in the mean time I have called them more then ten times to make sure they have my detail which they confirm every time that they do but unfortunately they dont do anything about it.
Reliance broadband sales team
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I agree with your comments… I too have the similar experience with Reliance…Further more the sales executives are most irresponsible and they donot even respond to your calls, once they receive the required fee and the application with supporting documents…As to my experience I am wating for the connection for more than 15 days from the date of their assured date of connection…..I recommend all the prospective internet seekers not to go for reliance under any circumstances.
I fully agree as I have also experienced similar problems with their mobile phone connection in Siliguri. They only opt for clinets for making money and service is the last subject. Also, I visit Guwahati and heard from friends about their poor service. I only hope the authorities take some action about their service.
I have a unique experience with Reliance Team, First of all It is not clear who are the controlling administratively to this organisation, my experince put a question mark is this group is a Fortune/ forbes rated company. such a unorgnised company without speed in dealing without committment to customers satisfaction no passion and above all no value.
I had a broad band connection and remain with me for a year, when ever I received the bill for payment and enquire any thing i could not get any satisfactory reply from any one all people seems to be in casual nature employment do not responding any thing, this continue with whole year. most surpring when I was transfered to another palce and wanted to surrender the connection inspite mr repeated reqest about a month for disconnection no one bother to collect the Modem etc nor money,The numbers appeared in the invoice seeme to be false. Etc etc
Hi Abhaya,
Unfortunately all Indian companies have more or less the same sort of attitude but things are changing rapidly with more and more competetion. The broadband market is still very huge for any of the isp to get uncomfortable with competetion and will take another 5-6 years for them to actually start competing with each other.. Right now they all just coexist and none of them bothers each other as there is so much area still left for them to grow.. the real thing will begin when the whole of India will be covered with broadband with atleast two isps to choose from at any location thats when the isps will start paying attention on the quality of service and I hope this happens very soon.
Dear team
i woud appreciate if u contact me i need a broad band or lease line connection for the internet facility.
we deal in financial product.
Anuj Govil
Fullerton India Credit Company ltd
G F Akash Deep Building Samad Road
Center Point
Aligarh
0571 242 1311
sunilkumar said…
VSNL / TATA Communications has launched its WiMAX services for consumers in Bangalore this week. Even though the branding is yet to be done, it will be known as TATA Indicom WiMAX broadband service for now. Bookings have started this week and installations will start from Monday. Reliance WiMAX had lot of issues when they started, but VSNL claims that they have done extensive testing like about more than a year and they have been providing WiMAX services to their corporate customers till now. They claim to have more than double base stations installed in Bangalore than Reliance. With the help of more base stations, they will be able to handle more requests, so lesser DHCP issues probably. TATA Indicom broadband (wireline) had frequent disconnection problems because of last mile overhead connectivity in Bangalore and other big cities. WiMAX should resolve this problem. So some tough competition for Reliance WiMAX now !
The plans available are the same as TATA Indicom broadband plans, but plans with 256 kbps and above only. All prices are inclusive of taxes and all plans have unlimited data transfer.
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Pre Paid:
Power On & On 3-256 – 256 Kbps – Rs 3203 – 3 Months validity – Installation – Rs 562
Power On & On 6-256 – 256 Kbps – Rs 6068 – 6 Months validity – Installation free
Power On & On 3-512 – 512 Kbps – Rs 5933 – 3 Months validity – Installation free
Power On & On 6-512 – 512 Kbps – Rs 11,192 – 6 Months validity – Installation free
for immediate CONNECTION it is Recommended to contact following numbers
Yes,I too agree, i thought of going with reliance broad band.. bt after seeing this i dropped my plan, bt the same thing i experienced in AirTel Broad band..Almost it took 6 months to take my broad band connection.I have called them so many times , went to their office straight..no proper response.All the providers must think of, before they get an obligation from a customer whether they can do it in time or not.Irresponsiblity causes loss.They are really indeed of money.No proper customer services.How will they improve..will it take years to correct.
Pre Paid:
Power On & On 3-256 – 256 Kbps – Rs 3203 – 3 Months validity – Installation – Rs 562
Power On & On 6-256 – 256 Kbps – Rs 6068 – 6 Months validity – Installation free
Power On & On 3-512 – 512 Kbps – Rs 5933 – 3 Months validity – Installation free
Power On & On 6-512 – 512 Kbps – Rs 11,192 – 6 Months validity – Installation free
for immediate CONNECTION it is Recommended to contact following numbers
9243108958
postpaid connection with FREE static IP
UNLIMITED PLANS
infinity 256 – 1000Rs +tax
infinity 384 – 1400Rs +tax
infinity 512 – 1850Rs +tax
infinity 1mbps- 3600Rs +tax
contact 9243108958
Hi,
I have taken Airtel Broadband connection since last six month without any issues of speed or disconnection. Only there were delays at the time of installation. The speed is very good (mine is 512 kbps) and no problem in billing also.
is reliance broadband service available in ALIGARH (UTTAR PRADESH)??
and if yes then how could i gat it??
when will relance 3g service stat in siliguri{west bengal}
yes it is true that the reliance sales team is so busy that O bama can take leave but the are not having time more than 72 hours to give the new connection
IT is a sorry sir anil g please see what your sales team is for
which broadband connection is good for me except BSNL for night unlimited in ALIGARH(UTTAR PRADESH)
reliance wireline technical team very discusting,poor and third class…..type