Interference from a 2.4 GHz telephone may cause connection issues when using a 802.11b, 802.11g, or 802.11n wireless network (WLAN). These wireless standards also use the 2.4 GHz frequency. Other wireless devices such as Bluetooth devices, baby monitors, garage door openers, or wireless toys also may cause interference. The connection issues may include pauses, disruptions or other erratic behavior with the wireless network.

The following are some suggestions that may resolve the issue:

  • Change the location of the wireless router or the base station of the cordless phone.
  • Change the channel used by the wireless router.

o For information on changing the channel of a wireless router or access point consult the manual included with the device or contact the manufacturer directly.
o Many 2.4 GHz cordless telephones operate with what is called frequency hopping technology. This technology utilizes the entire frequency range also used by 802.11b, 802.11g and 802.11n wireless devices. Thus changing the channel of the wireless router may not eliminate the interference problem.

  • Operate the phone with the antenna lowered if that option is available.
  • Use a cordless phone that operates on a frequency other than 2.4 GHz.