Thread: Modem problem

I use a UT300R2U modem from BSNL and a Netgear RWGR614 router. I am on a wireless connection to the router from my laptop, or tablet, or smart phone.

The modem was working well for three years. In recent times it started getting turned off automatically. No LEDs glowing. I tried various power sources (wall sockets). Some times it seemed to respond to this change. Just change, not necessarily indicating any one of the to be bad. Then I tried the on off switch in the modem. I had not used them much as people advised me it is very delicate. A slow actuation seemed to work. This sort of thing continued to cause frustration. I took it to BSNL. They tested it and replaced the power adapter. A new type of problem cropped up.
The LEDS on the modem are Power, DSL, Internet, Ethernet, USB. Normally I should find the first 4 turning on. But it shifts to DSL, Ethernet, and USB with Power and internet LEDs off. I don't get the internet.
I took it to BSNL again and they have replaced the modem. After a couple of days I find, my problems continue. Power LED and Internet LED are off, and USB with DSL and Ethernet LED are on.
I am tired of running to BSNL for the trial and error approach for replacements. I need to know some more fundas to know what is happening. I am a mechanical engineer. Not very computer savvy on system side.
I have read some of the basic posts in this forum. I have not found a specific reference to the kind of problem I have referred. I will keep reading. But it is possible some one can reduce my agony. Thanks in advance.

Are you using a dialer to connect to Internet ?
Enter USERID/PW externally to modem in system window ?
]Lamp Indications:
1.
Power: This LED will glow as soon as you switch on the modem.
2.
DSL : This LED will start glowing permanently when the connectivity between the Exchange equipment/switch and your modem is proper/established.
3.
Internet: This internet Activity lamp will blink whenever there is a data flow between internet and the modem.
4.
Ethernet: This LED will glow as soon as you switch on the computer if the computer is connected with modem through LAN/NIC/Ethernet card. Or
5.
Ignore USB: This LED will glow as soon as you switch on the computer if the computer is connected with modem through USB port of your computer..

Thanks essbebe.

I am able to make out as much. Still appreciate this as I may need such step by step introduction on many aspects as I am not computer system savvy. Thank you.

I certainly have not connected the computer through a USB. I connect through wireless and hence through the router.

When other LEDs glow and Power LED is off, it is confusing. It is obvious Power is being received even though Power LED is off.

This is to clarify to others who may take a look at this post.

I had been checking for further responses periodically. I guess I missed the following line of essbebe last time.

quote
"Are you using a dialer to connect to Internet ?
Enter USERID/PW externally to modem in system window ?"
unquote

I have a netgear wireless router interfacing to the modem. Every thing is as configured 3 Plus years ago. My problems were of recent (~3 months) origin.

Today after an hour of remaining on the unconnected state as described earlier, the connection came on by itself. I did not do any thing!

I am lost. Without further understanding on my part, I guess i will just receive yet another replacement modem or power adapter from BSNL which will start behaving the same way.

I am looking for hardware level understanding based on what the LEDs are reflecting?

Try only with modem :
wifi router Netgear wgr614V9 or similar models have been
trouble free mostly, and many members use it.
there is a guide available in Broadband "How to....forum by @just4Kix


You imagine just by filling an Income Tax form with so many options/ columns to DODGE tax.
Same way in Modem router settings. Once correct information is given No further worries. !! Have peace of Mind !!!

You got connected by Divine Grace!! Or BSNL!!!
Since you got connected in wifi mode etc you are in PPPoE mode.
( Your UserId/PASSWORD stored /entered in WAn page of modem)

LEDs: mostly they "blink" when connection is made !!!
Power/LIne/PC remains constant after connection Data led "blinks"
Check the ICON in Taskbar if no connection. ( yellow mark)
( see LAN icon below: left of L/S icon connected )

Para two:'
There is an application called "TeamViewer". In case you permit
any member of your choice ( & willing ) to access your computer/modem/router etc ( when connected to internet ) ONLINE, may try to make system OK and you also watch the process.

Use PM to me or @meetdilip ( rather busy now ) for fixing convenient time to both of us or any other member .
Teamviewer Application ID and PW required .

Always welcome to post your doubts here in this Forum.
I will try to "confuse" as much as I can !!!!

Essbebe, You are welcome to try and confuse me! I would probably come out with all the clarity at the end of it. You are all angels.

I am a senior citizen. So I have the time to explore and am on the net a lot. Since my Children took care of all the set up etc, I never had to learn this part. Now that they are away, I am learning to be on my own.

192.168.1.1 took me to Dataone page of bsnl. There is a page diagnostics, This clarifies I am on pppoe-0-35
It says

pppoe_0_35_1 Diagnostics
Your modem is capable of testing your DSL connection. The individual tests are listed below. If a test displays a fail status, click "Rerun Diagnostic Tests" at the bottom of this page to make sure the fail status is consistent. If the test continues to fail, click "Help" and follow the troubleshooting procedures.

Test the connection to your local network
Test your ENET(1-4) Connection: PASS
Test your USB Connection: DOWN
Test the connection to your DSL service provider
Test ADSL Synchronization: PASS
Test ATM OAM F5 segment ping: F4/F5 FAIL
Test ATM OAM F5 end-to-end ping: F4/F5 FAIL
Test the connection to your Internet service provider
Test PPP server connection: PASS
Test authentication with ISP: PASS
Test the assigned IP address: PASS
Ping default gateway: PASS
Ping primary Domain Name Server: PASS

Originally it reported just F5 Fail. At clicking the test with OAMF4 button I got F4/F5 FAIL. I did the retest as highlighted to confirm F4/F5 fail. But there is no "Help" button as suggested.

I pinged 192.168.1.1 and got 3 to 4 msec in the 4 tests.
All this is when the connection is working. I am now trying to take advantage of its working to do other stuff. I will report similar status when it is not working, when I get to that stage!

No. System log file under Management.
will give details whether any step has failed in connecting to internet.
When not connected (1)

when connected (2)


Hope you know how to save the screen shot.

This is blank!

I tried refresh also.

Change settings. Try different options. wait...
http://www.jetscreenshot.com/demo/20...-fid-134kb.jpg

@tsowmyan:

Hi Please allow me to trouble shoot the problem.

Is the telephone line directly connected to the modem or have you taken a parallel line to connect it with your modem and your telephone?

Originally Posted by raj.mallesh

@tsowmyan:

Hi Please allow me to trouble shoot the problem.

Is the telephone line directly connected to the modem or have you taken a parallel line to connect it with your modem and your telephone?

Hi Raj,

The telephone line has a normal connection box giving two connections, one for the ground floor and one for the first floor. In the first floor I have a splitter with one voice line and another ADSL line. The ADSL line goes into my modem.

So yes there is a parallel line.

Ignore my earlier message query on server no. I found your sample showed 192.168.1.1
I have set up the log again.

I will send a status image tomorrow after whatever happens today.

@tsowmyan:

If the LED light of DLS, Ethernet, USB(you must hat have used the USB cable to connect a devise) are ON that means that means there is no problem in the power supply to the modem, may be the Power LED of the modem is not working. Some times the modem gets over heated. due to the heat it might also get dis connected.

I don't recommend using a parallel line for the BSNL BB. I also use BSNL BB at my home. I used to use a parallel line to connect to the modem and I faced a problem in my net connection (it will get disconnected if some one is on the phone), so what I did is... I directly connected the line to my modem and from the modem (my modem has a inbuilt ADSL splitter) I connected the parallel line to my hall and my grandfathers room. After that I never went off line.

I never used the BSNL Modem... one of my friend (who is also using the BSNL BB) advised me to buy my own modem. I use D'Link GLB-502T ADSL 2+ Router (purchased it 5 to 7 years back) connected to my D'Link DIR-615 WiFi Router (purchased it 3 months back)


Please try this connection method. if it works it is good or else we will try some other method.

normal connection box => ADSL splitter modem line=> Modem

From ADSL splitter phone line=> phone parallel line splitter => for your first floor and second floor.


i1.i.aliimg.com/img/pb/800/196/297/297196800_441.jpg
note: add (http : / /) before the link without space

PS:
Please remember this is not the solution, I'm just trouble shooting the problem.

This is to update the status as far as this problem is concerned. I continued to have the intermittent problem. There were days when I just got no connection. The whole of Tuesday there was no connection. I was wondering if this was the solar flare effect as reported in the papers.

A lodging of complaint to broadband services of bsnl resulted in some improvement, though the line man reported 'no problem' at his end. A second registration of the complaint, the line man came to my home to understand the problem. Apparently the cable between the pole and my home installed many years ago got frayed.

After this was replaced, the connection has come back. Now the two OAM test results also report pass in the diagnostics page of data one. When i reported this status earlier no one seemed to take it seriously. I also found many web references, even from US, that these tests are often disabled by the service provider and are of no consequence. My current belief is BSNL has not disabled this. This diagnostics feedback and, its validity, and response based on this on behalf of BSNL could have reduced my agony. Any way all is well that ends well.

The log file continues to remain with no data, whatever setting I do. I believe BSNL can put this diagnostic capability to greater use, remotely access this when I complain to reach a solution faster.

My thanks to all members who kindly made suggestions here to help me. My thanks to the BSNL staff who finally fixed this too. I hope the fix stays fixed.