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Unable to connect to Wi-Fi using BSNL Modem AN1020-21

  1. #1
    Junior Member
    Join Date
    Jun 2013

    Default Unable to connect to Wi-Fi using BSNL Modem AN1020-21

    I have a BSNL broadband connection and I am using AN1020-21 Modem. Initially the settings for Wi-fi modem was done by the BSNL personnel. I have been using the broadband connection regularly on my Macbook without any problems using wi-fi. But the problem is that I am not able to use internet on any other device using this modem. On Windows laptop it shows status as "Limited access"- "No internect connection". Even on mobile phones it shows as connected but there is no internet access. I am not even able to access the modem settings using ip address
    Please suggest if anything can be done.

  2. #2
    Alligator itsmemad's Avatar
    Join Date
    Sep 2008


    It sounds like your modem needs to be configured in PPPoE (multi-user) mode. Are you using a Dialer on Macbook to connect to the Internet?

    Anyway, you can reset your modem by inserting a pin inside its small hole to access the modem configuration page.


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