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New Broadband connection in Marathalli,Bangalore

  1. #1
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    Default New Broadband connection in Marathalli,Bangalore

    Hi Folks

    I am looking for a new broadband connection for home purpose. I would like you to help me in choosing the right connection. I am sick of going through all the websites as it seems perfect at the first sight but its not often

    We are a group of 5 people in a flat. We want to take a single connection and put up a wifi router to distribute the internet. So accordingly we are looking for a highspeed connection with high datalimits.

    Presently we are looking at Airtel 75 GB at 1699 Rs/-. How is this connection? Are there any other better plans in Bangalore. Cost is not a serious criterion but it needs to be reasonable . The only conditions are it must have high data limits.

    Thanks in advance

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  2. #2
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  3. #3
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    Default Uninor

    I would like to suggest Uninor Mobile Deals and Mobile Internet Connection.

  4. #4
    Alligator itsmemad's Avatar
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    Default

    I stayed for couple of months near Marathalli... Vellandur to be precise with an Airtel Broadband connection. Never had an issue with the speed and connectivity.

    I'm not aware of any plans as I was subscribed to the old 256 x 2 (later they doubled it) unlimited plan..

  5. #5
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    Default New Broadband connection in Marathalli,Bangalore

    I subscribed for ACT on 9th Jan 2015. My documents was accepted on 11th Jan. The payment was accepted on 12th Jan.
    I was supposed to get the connection within 10 days as per the SMS I received from ACT Team.
    After a few days, an ACT electrician installed a distribution box at my home and told me that the technical team will connect the cables to your workstation. The technical team never showed up.
    So, I registered an ACT request No 0003592279 on 16th Jan spoke to Prashanth from ACT who assured that this will be solved within 24 hrs. Surprisingly, I got a SMS that my broadband service has been activated and with it my username and password.

    Next day (17th Jan), I got a SMS that the ticket has been resolved, and to reopen the ticket, type "N" and send to 8861202208 which I sent.
    On 21st Jan (The Day I should have got the connection), I got the same SMS that the ticket has been resolved, and to reopen the ticket, which I sent on 22nd Jan.
    And again on 24th Jan with the same SMS.

    I had requested the ACT Team (Prashanth, Kiran, Chiranjeevi and Anand) on different occasions to provide me with an internet connection. So far, no one from the technical team has responded. Note: I'm using BSNL connection to write this review.

    The only update I get is that this issue will be resolved in 24 hrs and the periodic SMS to reopen the ticket.

    I'll inform all on when and how this ends, i.e., When I'll get my connection and will I get a connection from ACT!!!

    Hope all goes well...

    Some useful information the ACT team gave me:
    Maximum number of lines distributed from a box is 8.
    The distribution box consumes 5 Watts of input power supply.
    In return for the power supply for the distribution box, monthly Rupees 50 will be reduced in the internet bill.
    RJ45 cable is used for internet connection. (I didn't know)

  6. #6
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    Default

    If you spoke to someone else about aout the connection other than the ACT customer service team, try contacting them. Or urge to speak to someone senior in customer service, I am afriad you may need to make a few calls in order to get your problem solved.

  7. #7
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    Default

    Hi, sharing the updates for my previous comment, today (1st Feb 2015) I got my first E-Bill to pay Rs.508 from Team Act. How nice of them to be so prompt in generating the Bill.

    FYI, I still haven't got my F*****G internet connection yet ACT Team. This system is totally stupid!!!

    The ACT Team wants me to pay for the internet I haven't used at all? Any kid with a little bit of common sense can prevent this error from happening. What exactly is the Team doing?

    Dear Readers, Please let me know if there is any better way to spread the word in order to prevent other innocent subscribers from facing my problem.

    Readers and Bloggers, I do not know what to do. Raising any more ACT tickets is of no use. I have already raised enough tickets to get an internet connection which is still in progress.

    One more stupidity from the ACT Team and I'm definitely gonna sue them.
    I'll keep you guys posted. Please read my previous comment to get a better understanding of my situation.

  8. #8
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    Default

    Great no connection and you receive your bill. It is probably a misunderstanding between the customer service team and the the people who come out and install the broadband.

    What exactly did the customer service team say when you told them that you dont have the connection installed yet?

  9. #9
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    Default

    Quote Originally Posted by UmangH View Post
    Great no connection and you receive your bill. It is probably a misunderstanding between the customer service team and the the people who come out and install the broadband.

    What exactly did the customer service team say when you told them that you dont have the connection installed yet?
    I checked with the ACT customer service (somashekar) a few minutes back and there is no misunderstanding. He states that since the connection is prepaid, the bill generates automatically.

    He also said that, once I get the internet connection, I have to raise another ticket with the billing team requesting them to deduct this amount in the next bill.

    Meaning, I have to pay the bill this month in order to prevent from being fined and then request for a reduction in the next month bill. It doesn't matter to them whether I'm using the internet or have a connection.

    I have to pay the bill regardless of whatever issues I'm facing and claim them by raising a ticket when the issues are resolved.

    The help desk was also kind enough to send me the SOA (statement of account) through mail and a remainder to pay it online as well.

    - - - Updated - - -

    This is really a legal way to make money without providing any service. Its really interesting.

    1. Lure a customer into purchasing a high speed net connection.
    2. Ask him/her to pay the first month bill upfront.
    3. Delay the connection process for a month.
    4. Ask him/her to pay the next month bill as well.
    5. If the customer pays, repeat steps 3 & 4.
    If the customer delays to pay, fine them.
    If the customer withdraws, deduct all fines and fees and pay only minimum.
    6. Either way, the company makes a profit without providing any services to the customer.

    Nice Strategy. Only Indians are capable of accomplishing this.

  10. #10
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    Default

    So the way to damage them is to submit your experience to ripoff report. They'll never be able to take that down. But they probably won't care either.

  11. #11
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    Default

    Hi, I'm Ashwin.

    After talking to many ACT customer executives (ramesh, somashekar (twice), ravi, chandan and sridevi) and reopening many tickets, I finally got my internet connection on 10th Feb 2015.
    Its been a month after I applied for a connection on 9th Jan 2015.
    When i checked with the person who gave me the connection on why there was a delay, he said that there was some sort of a disagreement between ACT and the local internet service providers.
    I'm not sure if this is true, but I got my connection and now I'm using ACT Fibernet for sending this message.

    Later, I explained to him that I'm already being billed for the last 2 months (Jan and Feb). He told me to raise a ticket with the billing team and inform them to reset the billing starting from Feb 10th.
    So I did and got a confirmation SMS in return stating that the billing is waived from Jan 16 2015 to Feb 09 2015.

    Actually, I have subscribed for ACT Blaze 20Mbps 50GB per month pack.
    The average download speed that I'm getting in torrents is around 150KBps and max upload is 45KBps.
    Highest speed I got once was peaked at 1744KBps. I'm paying Rs.1173.15 for this connection.
    The speed test also showed that I'm getting 20Mbps. I wanted to know why I'm not downloading at 20MBps.

    When I Googled, I found that 20Mbps and 20MBps are different.
    Internet Speed is measured in 20Mbps (Mega bits per sec) and download speed is measured in (Mega bytes per sec).
    1 Byte = 8 Bits. Therefore, at 20Mbps connection speed my download speed will be 2.5MB per second.

    My download speed is not 2.5MBps. I'm getting only 0.15MBps.
    I may have to raise another request with ACT Team.

    I'm happy with the connection except for the occasional server downtime. From Feb 10th to Feb 17th, I experienced 1 server downtime on 15th Sunday (The most important day in my week). I raised a request and it was resolved in 24hrs.

    From my experience, if ACT Fibernet is being introduced to your location newly, please don't be eager (like me) to subscribe immediately. You have to wait at least for a month to get a connection. The setup time is very high. Please check with your neighbors regarding the ACT Fibernet and its speed before subscribing. When you get positive feedback, only then you should subscribe.

    Don't rely on forums and review sites and believe everything is true. It could be true but may vary from the time it was posted to the the time you read. A lot of changes would have happened. By checking with your neighbors, you'll get real time feedback.

  12. #12
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    Default

    Quote Originally Posted by ashwin.hellboy View Post
    Hi, I'm Ashwin.

    After talking to many ACT customer executives (ramesh, somashekar (twice), ravi, chandan and sridevi) and reopening many tickets, I finally got my internet connection on 10th Feb 2015.
    Its been a month after I applied for a connection on 9th Jan 2015.
    When i checked with the person who gave me the connection on why there was a delay, he said that there was some sort of a disagreement between ACT and the local internet service providers.
    I'm not sure if this is true, but I got my connection and now I'm using ACT Fibernet for sending this message.

    Later, I explained to him that I'm already being billed for the last 2 months (Jan and Feb). He told me to raise a ticket with the billing team and inform them to reset the billing starting from Feb 10th.
    So I did and got a confirmation SMS in return stating that the billing is waived from Jan 16 2015 to Feb 09 2015.

    Actually, I have subscribed for ACT Blaze 20Mbps 50GB per month pack.
    The average download speed that I'm getting in torrents is around 150KBps and max upload is 45KBps.
    Highest speed I got once was peaked at 1744KBps. I'm paying Rs.1173.15 for this connection.
    The speed test also showed that I'm getting 20Mbps. I wanted to know why I'm not downloading at 20MBps.

    When I Googled, I found that 20Mbps and 20MBps are different.
    Internet Speed is measured in 20Mbps (Mega bits per sec) and download speed is measured in (Mega bytes per sec).
    1 Byte = 8 Bits. Therefore, at 20Mbps connection speed my download speed will be 2.5MB per second.

    My download speed is not 2.5MBps. I'm getting only 0.15MBps.
    I may have to raise another request with ACT Team.

    I'm happy with the connection except for the occasional server downtime. From Feb 10th to Feb 17th, I experienced 1 server downtime on 15th Sunday (The most important day in my week). I raised a request and it was resolved in 24hrs.

    From my experience, if ACT Fibernet is being introduced to your location newly, please don't be eager (like me) to subscribe immediately. You have to wait at least for a month to get a connection. The setup time is very high. Please check with your neighbors regarding the ACT Fibernet and its speed before subscribing. When you get positive feedback, only then you should subscribe.

    Don't rely on forums and review sites and believe everything is true. It could be true but may vary from the time it was posted to the the time you read. A lot of changes would have happened. By checking with your neighbors, you'll get real time feedback.
    Thank you for the update.

    Be very careful about mixing up Megabits and Megabytes. Internet bandwidth is measured in Megabits, but most computer applications show speeds in Megabytes (or Kilobytes). To convert from one to the other, there are 8 bits in every byte. I would double check your math and speeds before raising a complaint on speed. I think one of the reasons companies in India ignore their customers is because a lot of the yelling by the customer is over things where the customer is mistaken--don't be that guy.

  13. #13
    Gold Member nevinjohn's Avatar
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    Default

    Quote Originally Posted by ashwin.hellboy View Post
    Hi, I'm Ashwin.


    Actually, I have subscribed for ACT Blaze 20Mbps 50GB per month pack.
    The average download speed that I'm getting in torrents is around 150KBps and max upload is 45KBps.
    Highest speed I got once was peaked at 1744KBps. I'm paying Rs.1173.15 for this connection.
    The speed test also showed that I'm getting 20Mbps. I wanted to know why I'm not downloading at 20MBps.

    .
    You ISP speed is the speed between your PC and the ISP server. When downloading a torrent, or even from any webpage, the data is first transfered from the site (lets say gmail) to the ISPs server. This speed is dependent on various factors, and the ISPs cant be blammed for it. The second is the data transfer between the ISP server and your PC, which should gurantee the speed as advertised by the ISP.

    Cheers!

  14. #14
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    Quote Originally Posted by nevinjohn View Post
    You ISP speed is the speed between your PC and the ISP server. When downloading a torrent, or even from any webpage, the data is first transfered from the site (lets say gmail) to the ISPs server. This speed is dependent on various factors, and the ISPs cant be blammed for it. The second is the data transfer between the ISP server and your PC, which should gurantee the speed as advertised by the ISP.

    Cheers!
    Very good point too! I missed it when he was mentioning the torrents and speedtest.

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