I'm posting this thread out of sheer frustration and helplessness and also to warn other consumers from getting cheated. I was using ACT broadband in Koramangala Bangalore for more than one year and was more than happy with the connection and speed.
I shifted to my new house and applied for a fresh connection early this month. I got lured with their advertisement of free WiFi router with a 6 months advance payment. I paid an amount of 6372/- on 5th of March 2013. I got the connection on very next day, but the technician told me that he forgot to bring the router and promised me to bring it on the next day.
After that I made 7 calls to their customer care. Sometime they made false promises to give it by one/two days, sometimes told me story of router being out of stock. Officially their turn around time to resolve a complaint is 24 working hours. I don't know how many hours do they work in a day, I didn't get the router even after 20 days.
So, my simple piece of advice for anyone applying a new ACT connection, "Don't get lured by the FREE WiFi Router". The router is a myth and just a way of pulling 6 months payment in single shot.