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Customer Care support

  1. #1
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    Default Customer Care support

    Which Broadband Service provider has good Customer Care support and less downtime in Kolkata ?

  2. #2
    Alligator itsmemad's Avatar
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    Not sure about good customer support in that part of the world yet. However, I had Reliance Broadband in Kolkata and I loved its speed and stability. BSNL is also good there which I used sometimes as a backup. If you go for Reliance broadband, make sure that they put the box in your building or the block next to yours. Thanks!

  3. #3
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    Quote Originally Posted by itsmemad View Post
    Not sure about good customer support in that part of the world yet. However, I had Reliance Broadband in Kolkata and I loved its speed and stability. BSNL is also good there which I used sometimes as a backup. If you go for Reliance broadband, make sure that they put the box in your building or the block next to yours. Thanks!
    Thanks for the info.

    you said you had Reliance connection. why did you disconnect Reliance ?
    Was there any issue ?

  4. #4
    Alligator itsmemad's Avatar
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    I moved out of Kolkata and Reliance broadband is not available here. However, I've found a great local alternative which is similar to Reliance.

    Thanks to the Fiber network, Reliance broadband (and my alternative) has same upload and download speed which is good for my requirements.

  5. #5
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    Quote Originally Posted by itsmemad View Post
    I moved out of Kolkata and Reliance broadband is not available here. However, I've found a great local alternative which is similar to Reliance.

    Thanks to the Fiber network, Reliance broadband (and my alternative) has same upload and download speed which is good for my requirements.
    Where to contact to get reliance broadband connection in Kolkata ?
    Can you please post contact details.


    Will they provide Modem ? or I have to purchase Modem (I already have a D-Link 2520U modem) ?

    You know presently I have a BSNL connection ....its pathetic .....I want to close this ...because of poor service , telephone dead , frequent disconnection and many such issues...also there is no customer care.

    I am very much annoyed with this.....I am paying BSNL bills but not able to access internet ...this is ridiculous..so I want to switch to another ISP provider who has good customer support and stable connection, less downtime.

    One more thing ... I want to configure my personal router D-Link DIR 655 for multi user access ....Can I do it in Reliance connection ?

  6. #6
    Alligator itsmemad's Avatar
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    Please refer their website for the contact info.

    Yes, they provided me a modem and took Rs. 500 as the installation cost.

    You're not alone in switching from BSNL to Reliance; refer this thread.

    You should be able to configure D-Link with Reliance; please search this forum.

    You may refer my other thread where I shared a hack for Reliance Broadband.

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