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Opinion about Zeenext Broadband Service

  1. #1
    Junior Member
    Join Date
    Mar 2008

    Default Opinion about Zeenext Broadband Service

    Zeenext is the Costliest and the pathetic internet service provider. I have taken the zeenext internet connection and have suffered a lot. It's a pre-paid service and you need to charge the subscription every month like how you charge your mobile pre-paid subscription. You will lose the connection most of the time and the downtime is never less than 24 hours. Sometimes it may go upto 72 hours. There are no pros that I have seen with this connection. These are the cons of taking the zeenext internet service.

    1) Initial connection and installation are the highest compared to any other service provider in India. They take a cable installation charge of Rs.2000 which is not refundable. And if you renting a modem they take a refundable deposit of Rs.1500.That comes to around Rs.3500 Initial charges. Apart from this they charge you the modem rent of Rs.150 per month. If you take an Airtel or BSNL, the installation charges are maximum Rs.1000 or even less if you are taking it through some offer.

    2) Charges for the service per month are highest compared to any other internet service provider. You need to re-charge the subscription every month like the same way you charge your mobile phone subscription. For instance they charge you Rs.1272 per month for 256kbps connection. One thing that I have noticed is it's a pay and do not use service , as service is out atleast 3-4 times a week. In rainy seasons it is even more.

    3) I feel they have the cheap quality devices for the service infrastructure as the customer care representative always say that the device is not working or the power to the device is not working. Most of the times the cable is cut. You cannot use voice over this cable as the quality of the cable is very bad. If you think of the Airtel or BSNL infrastructure, they have a very high quality and advanced infrastructure. Airtel and BSNL have their presence throughout India and they keep on upgrading their infrastructure and services they provide.

    4) The service is out most of the times. If you are working in software domain, and using the internet connection for accessing your office network, then I would request you not to go for the Zeenext connection. I am working in software domain and I have repented many times for taking zeenext internet service. Most of the times whenever I had some important office work the service is out. I hope you can understand the frustration then. If you are not in the software domain, but using the service say for some business still the service outage can be disastrous to your business.

    5) The customer service is of absolute low grade. Whenever you call the customer care, you will always be greeted with a pre-recorded voice message asking you to leave the message and they will get back. It's very rare that you can speak to the customer care as soon as you call up. Moreover the customer care representatives do not have proper etiquettes and lack good communication skills.

    6) Whenever the service is out, there is lot of delay in getting back the connection. I feel their processes are not well organized. For instance once the customer care told me there is a fibre cut and they are working on it. It was more than 24 hours that the fiber has been cut and they are working on it. He even told me that the issue has been escalated. You can imagine that if the escalated issue takes more than 24 hours, how many hours it would take if the issue is not escalated.

    7) You need to re-charge the subscription at the end of 29 days, means on 30th day. if you do not do it then your internet connection will be terminated. Suppose if you re-charge the service on 31st day, and say you have taken 5GB/256Kbps connection and you have used say only 1 GB previous month, then the remaining 4GB will not be carry-forwarded. You can think of the words as I said above ďPay for not using the service ".

    8) This is very important point concerned to legal issues. The terms and conditions in the form have been written as per their ease. You need to sign this form before taking the connection. If you have suffered a lot because of poor service from Zeenext and would like to file a case against them in the consumer court you cannot do it because of the following condition in the form:
    The Service is provided on an "AS IS AND AVAILABLE" basis without warranties of any kind either expresses or implied, including but not limited to warranties of title, non-infringement or implied warranties of merchantability of fitness for a particular purpose.

    You can imagine now, if the service is out for 3-4 days, you could just fold your hands and repent for taking the connection.

    If you are thinking of taking internet service in any city of India, then go for the DSL connection. The order of preference would be Airtel and BSNL. Airtel does not have their presence in every part of the city, but BSNL does have. BSNL will take 1-3 months time frame to get the connection but the wait-time is worth. If you still take the Zeenext internet service connection, I bet my last penny, that you will come back to me saying that you did a mistake.

    Let's create awareness among the general public on harassment of the Zeenext service. Spread this information among your colleagues and friends and save them from being harassed. It's high time that they stop taking customers on a ride.

  2. #2
    Junior Member
    Join Date
    Mar 2008

    Angry ZeeNext Broadband Waste of SPACE

    ZeeNext internet service provided by the franchise called KALGIDHAR Videos is probably one of the worst ISPs you could possibly have.

    ZeeNext along with KALGIDHAR is an awful ISP. The service is poor, slow, disconnects a peak times and sometimes down forever. There is no proper customer support.

    I stay in Bangalore, near Old Madras Road (Nagvarpalya) where the ZeeNext service is provided to me by a local cable operator called KALGIDHAR Videos and a person called Akbar who works for them and who never responds to your calls. If at all the call is answered you need to wait for minimum 4 to 5 hours before he shows interest into it. At some times you get an answer from him saying that he do not like to disturb in the morning, and like to sleep as his day starts only after 10:30am to 11:00 am. Also they do not have power backup to support their servers and need to call Akbar at least 5 times to bring up the server if it is down or to rectify the problem. If the problem occurs after 6:00 pm, you can never expect the system to be up before next day around 11:00am when Akbarís day starts. Also to recharge the internet service you need to personally walk in to KALGIDHAR videos minimum 10 days in advance and pay them so they can somehow struggle to get the swift recharge card for you, else you can be happy without internet connection for days.....

    Another important thing is that their network doesnít support Wireless router. Whenever someone starts the router, their network slows down and finally the main server goes down. When the customer service is asked about this every time you get the same answer that your system/router contains virus. Many times without informing me they have disconnected/unplugged my internet connection suspecting that I am using the Wireless router. Since they do not configure more than one MAC ID, you have to use either your office laptop or your home pc for internet.... forever.... You have no choice of using router as well, since their network doesnít support the router.

    No Technical support from ZeeNext, as on the phone line you get is put through to a person who is like an operator rather than a technical person who asks for your id and who takes a callback number, but never calls you back. Most of the time the customer support representative are clueless and unable to give any explanation for the problem or the reason for delay in service. The guys on their phone lines are quite polite and friendly but have clearly no idea what is going on "behind the scenes". The status on their website usually shows no problem even when you canít get into them!! Unsatisfactory service all round.

    It is now once again I am out of service with no explanation and I canít even take a very fast step to sign up with a more reliable providers like Airtel, BSNL and others, since ZeeNext along with KALGIDHAR Videos has signed a contract with my apartment owners who do not allow other ISPís to enter the premises.

    ZeeNext is a complete waste of space, they do not seem to know how to run a trouble-free service and my advice would be to stay well clear and do not go anywhere near this company.

    Posted by a305

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