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  1. #1
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    Default Received BSNL 3G Bill Amounting to 15k, Help Needed

    I had purchased a BSNL 3G dongle back in January, and had opted for the Rs. 4200 UL Plan - Postpaid. Of course, earlier this month they withdrew the UL plans. I was under the impression that existing customers won't be affected. However, it seems that I was mistaken. I just received a bill of Rs. 15,000 for data usage beyond 15GB. BSNL did provide a rebate of Rs. 6,000; however, even then the bill is quite hefty. I didn't receive any notification regarding my plan being changed. This saga reeks of unfairness. What is TRAI's stance on something like these? Does BSNL have the right to switch my plan w/o notifying me in advance? What are my options at this moment? Guys, please help.

  2. #2
    The Wizard
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    Even if the plan changed, existing user can still download at unlimited speed and bandwidth till the 6 month period is over. Have you changed the plan recently hearing this news ? If so, you may be charged. If you are still in UL 4200 plan, you need not worry about the bill. Talk to the accounts officer and seek assistance.

  3. #3
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    No, I persisted with the existing plan only. And, thanks a lot for the advice.

  4. #4
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    Always Welcome

    There is some maintenance happening on BSNL servers. A few other users were also complaining about huge bills. I think yours is also the same case.

  5. #5
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    no he has 3g plan

  6. #6
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    hey don worry,even i have got bill of 25000...do they think that we are mad to pay so much??they didnt notify anyone abt the new plan nor did they mention abt existing customers in their new ad....also our deal was for 6 months unlimited and they cant change whenever they want...just don pay them a buck...if it happens too much,just throw the sim card and complain....but don pay them 15000

  7. #7
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    Quote Originally Posted by shaardu View Post
    hey don worry,even i have got bill of 25000...do they think that we are mad to pay so much??they didnt notify anyone abt the new plan nor did they mention abt existing customers in their new ad....also our deal was for 6 months unlimited and they cant change whenever they want...just don pay them a buck...if it happens too much,just throw the sim card and complain....but don pay them 15000
    BSNL has no rights to claim such bills, until the end ( validity ) of your promotional offer. One official has told, even the regular existing consumers ( like mine ) can be changed to other plans only after 6 months.

    As I have posted in another thread, I have seen, in person, at BSNL CSC many existing consumers submitting complaints / objections for heavy bills received ( for one guy billed for 3 lakh plus ). They are receiving letters from consumers and sending them by fax to their higher authorities, to get the issues fixed.

    It's better for everyone, to put it strongly in writing or through mails to the regional authorities. You can have their mail IDs in respective regional BSNL websites.

  8. #8
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    Default Received Rs.42447 Bill for BSNL 3G ...Please Help me

    I hav been using BSNL 3G DataCard from 11th Nov 2010 with 1359 unlimited usage plan,i received Rs.42447 bill for month of March which include the usage charges also ,which is free before. I contacted account department they told me the tarrif has been change form 18th of feb and they had already send the SMS to all subcribers but i have not recieved any message

    Please help me to get resolve this problem ..

  9. #9
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    Quote Originally Posted by sandeep.kolhe View Post
    I hav been using BSNL 3G DataCard from 11th Nov 2010 with 1359 unlimited usage plan,i received Rs.42447 bill for month of March which include the usage charges also ,which is free before. I contacted account department they told me the tarrif has been change form 18th of feb and they had already send the SMS to all subcribers but i have not recieved any message

    Please help me to get resolve this problem ..
    BEST WAY OUT..

    Talk to the authorities ....if they won't listen just go for consumer forum ... minimal fees and u 'll be ok...! even u can put a case of mental harassment on BSNL and demand a compensation for it...

    U'll get compensation....!! Rather BSNL will pay you..!

  10. #10
    The Wizard
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    Quote Originally Posted by sandeep.kolhe View Post
    I hav been using BSNL 3G DataCard from 11th Nov 2010 with 1359 unlimited usage plan,i received Rs.42447 bill for month of March which include the usage charges also ,which is free before. I contacted account department they told me the tarrif has been change form 18th of feb and they had already send the SMS to all subcribers but i have not recieved any message

    Please help me to get resolve this problem ..
    Try talking to the accounts officer. A visit in person may help. Take a print out of supporting documents.

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