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Thread: BSNL online complaint booking facility (All India)

  1. #26
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    they will provide reply mail in which they provide u user name and password and by using them u can access cc

  2. #27
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    Quote Originally Posted by totallyfandu View Post
    they will provide reply mail in which they provide u user name and password and by using them u can access cc
    In the case of Index no emails containing username/password will be send out. After registration, the person will be said to contact CC for PIN. But the PIN no is the consumer number itself. Later after logging into the portal the PIN can be changed.

    I guess you are confusing this portal with BSNL Customer Care

  3. #28
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    date Wed, Oct 3, 2007 at 12:03 PM
    subject New User Registration to BSNL Customer Care Portal
    mailed-by bsnl.co.in

    Reply
    Dear xxxx
    You have received this message from BSNL Customer Care Portal since you have registered for a new account.You may get confirmation mail once the Registration is approved which allows you to view and apply for various services on the site.


    URL : http://portal.bsnl.in/bsnlcca/login.aspx
    User Name : xxxxx
    Password : xxxxx

    You can change your information at our website by selecting the Preferences->Change Profile link.

    Thank you for showing interest on our web site.

    Warm Regards,
    BSNL Customer Care.

    i just copy from my mail id and paste here after removing some information
    Last edited by totallyfandu; 01-26-09 at 11:03 AM. Reason: Automerged Doublepost

  4. #29
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    In the case of Index no emails containing username/password will be send out. After registration, the person will be said to contact CC for PIN. But the PIN no is the consumer number itself. Later after logging into the portal the PIN can be changed.

    I guess you are confusing this portal with BSNL Customer Care
    I registered just now and used the Costumer No as PIN. But, I'm getting "Wrong Password or User ID".

  5. #30
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    just do one thing just clik the link below and register again

    URL : BSNL Customer Care

    it may help u

  6. #31
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    Quote Originally Posted by SledgeHammer View Post
    I registered just now and used the Costumer No as PIN. But, I'm getting Wrong Password or User ID".
    Hmm seems like they are making things difficult by the day for end users. I had registered an account in the portal mentioned last month and had used consumer number as the PIN number. The same was reported by the CC too (1500). I would suggest that u contact the CC and clarify the matter with them. Sorry for the misinformation

  7. #32
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    Quote Originally Posted by totallyfandu View Post
    just do one thing just clik the link below and register again

    URL : BSNL Customer Care

    it may help u
    I registered, but now after logging in in the Add Phone Account screen it's asking for a Unique ID. My bill is not having any Unique ID except the Bill & Consumer No.



  8. #33
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    Quote Originally Posted by SledgeHammer View Post
    I registered, but now after logging in in the Add Phone Account screen it's asking for a Unique ID. My bill is not having any Unique ID except the Bill & Consumer No.


    The Unique ID will be emailed to u shortly. Keep a check on spam folders, as i found the unique id email in junk folder.

  9. #34
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    Quote Originally Posted by cool_techie_tvm View Post
    The Unique ID will be emailed to u shortly. Keep a check on spam folders, as i found the unique id email in junk folder.
    Thanks for the help. I'll wait 'n 'watch !

  10. #35
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    ur unquie i.d is some alphanumeric which contain ur district name year of installation only two things that i understand from my bill . Bill no. is current month billing cycle date

    my unique i.d. is 16 alpahnumeric in length

    may be ur consumer i.d. is ur unique i.d i am not having consumer i.d. in my bill only unique id, bill no,telephone no. only this
    Last edited by totallyfandu; 01-26-09 at 01:47 PM. Reason: Automerged Doublepost

  11. #36
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    Quote Originally Posted by totallyfandu View Post
    ur unquie i.d is some alphanumeric which contain ur district name year of installation only two things that i understand from my bill . Bill no. is current month billing cycle date

    my unique i.d. is 16 alpahnumeric in length

    may be ur consumer i.d. is ur unique i.d i am not having consumer i.d. in my bill only unique id, bill no,telephone no. only this
    Here is the email i got from BSNL after confirmation of the portal account in BSNL Customer Care

    Dear zzzzz,

    You have received this message from BSNL Customer Care Portal since your Phone Account Details are confirmed successfully This allows you to view and apply for various services on the site.


    URL : BSNL Customer Care
    User Name : xxxxxx
    Phone Number : xxxxx
    PIN Number : xxxxx --> This was a four digit numeral
    Thank you for showing interest on our web site.

    Warm Regards,
    BSNL Customer Care.

  12. #37
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    ok may be they change their way

  13. #38
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    Quote Originally Posted by cool_techie_tvm View Post
    Here is the email i got from BSNL after confirmation of the portal account in BSNL Customer Care
    When i try to add, it says "This Phone account already added." :|

  14. #39
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    Quote Originally Posted by Gary4gar View Post
    When i try to add, it says "This Phone account already added." :|
    Yes u had noted the same in the same thread http://www.indiabroadband.net/bsnl-b...tml#post101069 (BSNL online complaint booking facility (All India)) Probably someone else must have registered your phone number in the portal.

  15. #40
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    just mail them taht u forget ur user name and password and i think they ask some p.i. from u so just reply.

  16. #41
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    Quote Originally Posted by totallyfandu View Post
    just mail them taht u forget ur user name and password and i think they ask some p.i. from u so just reply.
    contact information?

  17. #42
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    Quote Originally Posted by Gary4gar View Post
    contact information?

    just
    BSNL Customer Care
    they ask ur user name
    and click forget password and reply

    only this

  18. #43
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    Quote Originally Posted by totallyfandu View Post
    just
    BSNL Customer Care
    they ask ur user name
    and click forget password and reply

    only this
    AFter resetting password, i tried logging in.
    It says i am not a VALID USER

    I checked the activation mail, there is no PIN given
    i registered on site on 5/18/07, maybe system have changed!

  19. #44
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    Quote Originally Posted by totallyfandu View Post
    just
    BSNL Customer Care
    they ask ur user name
    and click forget password and reply

    only this
    AFter resetting password, i tried logging in.
    It says i am not a VALID USER

    I checked the activation mail, there is no PIN given
    i registered on site on 5/18/07, maybe system have changed!

  20. #45
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    Hi

    I am not able to http://portal.bsnl.in/bsnlcca/login.aspx activate my Phone account on the portal, but i got a message
    " You have successfully added your phone account, but you have not activated on the Web portal, please call customer care to activate "

    Call to CC Ernakulam they told this facility is not available, this site is maintain by Hyderabad,

    Call to CC trivandrum { to ADD TVM number } they told there is no such service,
    ( then after explaining about 25 min ) " this is the first time CC person is hearing" , and thy registered a complain about it!

    Call to CC Ernakulam for Landline fault booking, thy told to call 198, but told then i calling from TVM, they cannot do anything!

    All this is to complain my Ernakulam number, since i am now in Trivandrum!
    Is there is any other number for Landline fault booking hince 198 (Cochin ) is not access able from TVM

  21. #46
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    good info
    thanks

  22. #47
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    Default Bsnl sucks

    To
    Customer Grievance Cell
    BSNL Broadband Service
    Chennai.

    Request Ref. 96113850, AN:96411859 dt 3/11/09

    Dear Sir

    I have requested for a BSNL Broadband connection through UDAAN scheme
    on 28th October 2009. I have still not obtained modem/internet
    connection. I have received only new BSNL land line connection.
    Requests to your call center and also to your telephone exchange was
    not fruitful.
    When I called up the Periyar Nagar telephone exchange I was informed
    of non availability of Modem at their end. Why BSNL is promoting UDAAN
    service without modem.

    No one is taking responsibility when modem will be provided. They too
    are helpless without modem!

    When contacted the concerned Telephone exchange or the person who
    installed the telephone or the sales person who sold the Broadband
    connection, I was informed to complain it via email or in writing.

    Even though modem is not provided, I will be promptly provided this
    month bill for broad band services under combo-plan599 ! My billing
    for this month will be for the broadband plan and not for the normal
    land line plan.

    During installation I was informed that modem will be received by two days.

    At least the connection should have started only when modem is installed.

    I do not want to pay for service (only land line) which I do not require.

    I hereby kindly request you to disconnect the land line connection
    without Broadband you have provided or please provide Broadband
    service immediately.

    I hereby inform you that I will not pay for land line without Broadband.

    Trust the same service would not have happened to any customer with
    any other private players.

    My precious and peace of time in chasing our BSNL Govt. employees for
    Broadband internet service is not fruitful through UDAAN service.

    Request you to kindly acknowledge the receipt of this mail.


    K. Swarnalatha

    044-26505338 - Land line Number
    9444758129
    WEB/BB/88527005
    "A customer is the most important visitor on our premises, he is not
    dependent on us. We are dependent on him. He is not an interruption in
    our work. He is the purpose of it. He is not an outsider in our
    business. He is part of it. We are not doing him a favor by serving
    him. He is doing us a favor by giving us an opportunity to do so."
    M.K. Gandhi

  23. #48
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    @unregistered
    This is not BSNL sponsored forum offical web site.
    Delete your personal details.

    Bharat Sanchar Nigam Ltd on Tuesday launched “Project Udaan” here.
    Under the project, a customer can register a new connection,
    either for landline or for broadband, simply through an SMS message (9433444888).
    send complaint email to
    DE NIB CHN <denibchn@dataone.in>
    denibchn@dataone.in

    Update :Telephone complaint DocKet no. 86432026
    You may get a call from Telephone Dept
    Last edited by essbebe; 11-25-09 at 01:17 PM.

  24. #49
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    Quote Originally Posted by anand14may View Post
    Hi All,
    Just want to let you all know that BSNL Faridabad (Harayana) division works very fast if you lodge complaint online. I was facing frequent disconnection in my BB ADSL line, I wrote an online complaint and within no time it got fixed, also I received 3-4 calls from there call center following up the complaint redressal progress. Till date I used online complaint service 3 times and got satisfactory response.
    I think online complaints are tracked and monitored by some central team, thats why they respond so fast. You can also track your compaint status online.

    All India BSNL online complaint link:
    //mis.bsnl.co.in/pgs/internet/pgwebregn.asp

    Hope this will help you all, do reply if find this facility helpfull (Happy browsing )

    thanks rep added

  25. #50
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    Dear Swarnalatha,

    This is not a BSNL site. Please take up the issue with BSNL customer care. It is not wise to leave you contact details in an open forum.

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