Thread: BSNL online complaint booking facility (All India)

they will provide reply mail in which they provide u user name and password and by using them u can access cc

Originally Posted by totallyfandu

they will provide reply mail in which they provide u user name and password and by using them u can access cc

In the case of Index no emails containing username/password will be send out. After registration, the person will be said to contact CC for PIN. But the PIN no is the consumer number itself. Later after logging into the portal the PIN can be changed.

I guess you are confusing this portal with BSNL Customer Care

date Wed, Oct 3, 2007 at 12:03 PM
subject New User Registration to BSNL Customer Care Portal
mailed-by bsnl.co.in

Reply
Dear xxxx
You have received this message from BSNL Customer Care Portal since you have registered for a new account.You may get confirmation mail once the Registration is approved which allows you to view and apply for various services on the site.


URL : http://portal.bsnl.in/bsnlcca/login.aspx
User Name : xxxxx
Password : xxxxx

You can change your information at our website by selecting the Preferences->Change Profile link.

Thank you for showing interest on our web site.

Warm Regards,
BSNL Customer Care.

i just copy from my mail id and paste here after removing some information

In the case of Index no emails containing username/password will be send out. After registration, the person will be said to contact CC for PIN. But the PIN no is the consumer number itself. Later after logging into the portal the PIN can be changed.

I guess you are confusing this portal with BSNL Customer Care

I registered just now and used the Costumer No as PIN. But, I'm getting "Wrong Password or User ID".

just do one thing just clik the link below and register again

URL : BSNL Customer Care

it may help u

Originally Posted by SledgeHammer

I registered just now and used the Costumer No as PIN. But, I'm getting Wrong Password or User ID".

Hmm seems like they are making things difficult by the day for end users. I had registered an account in the portal mentioned last month and had used consumer number as the PIN number. The same was reported by the CC too (1500). I would suggest that u contact the CC and clarify the matter with them. Sorry for the misinformation

Originally Posted by totallyfandu

just do one thing just clik the link below and register again

URL : BSNL Customer Care

it may help u

I registered, but now after logging in in the Add Phone Account screen it's asking for a Unique ID. My bill is not having any Unique ID except the Bill & Consumer No.

Originally Posted by SledgeHammer

I registered, but now after logging in in the Add Phone Account screen it's asking for a Unique ID. My bill is not having any Unique ID except the Bill & Consumer No.

The Unique ID will be emailed to u shortly. Keep a check on spam folders, as i found the unique id email in junk folder.

Originally Posted by cool_techie_tvm

The Unique ID will be emailed to u shortly. Keep a check on spam folders, as i found the unique id email in junk folder.

Thanks for the help. I'll wait 'n 'watch !

ur unquie i.d is some alphanumeric which contain ur district name year of installation only two things that i understand from my bill . Bill no. is current month billing cycle date

my unique i.d. is 16 alpahnumeric in length

may be ur consumer i.d. is ur unique i.d i am not having consumer i.d. in my bill only unique id, bill no,telephone no. only this

Originally Posted by totallyfandu

ur unquie i.d is some alphanumeric which contain ur district name year of installation only two things that i understand from my bill . Bill no. is current month billing cycle date

my unique i.d. is 16 alpahnumeric in length

may be ur consumer i.d. is ur unique i.d i am not having consumer i.d. in my bill only unique id, bill no,telephone no. only this

Here is the email i got from BSNL after confirmation of the portal account in BSNL Customer Care

Dear zzzzz,

You have received this message from BSNL Customer Care Portal since your Phone Account Details are confirmed successfully This allows you to view and apply for various services on the site.


URL : BSNL Customer Care
User Name : xxxxxx
Phone Number : xxxxx
PIN Number : xxxxx --> This was a four digit numeral
Thank you for showing interest on our web site.

Warm Regards,
BSNL Customer Care.

ok may be they change their way

Originally Posted by cool_techie_tvm

Here is the email i got from BSNL after confirmation of the portal account in BSNL Customer Care

When i try to add, it says "This Phone account already added." :|

Originally Posted by Gary4gar

When i try to add, it says "This Phone account already added." :|

Yes u had noted the same in the same thread http://www.indiabroadband.net/bsnl-b...tml#post101069 (BSNL online complaint booking facility (All India)) Probably someone else must have registered your phone number in the portal.

just mail them taht u forget ur user name and password and i think they ask some p.i. from u so just reply.

Originally Posted by totallyfandu

just mail them taht u forget ur user name and password and i think they ask some p.i. from u so just reply.

contact information?

Originally Posted by Gary4gar

contact information?

just
BSNL Customer Care
they ask ur user name
and click forget password and reply

only this

Originally Posted by totallyfandu

just
BSNL Customer Care
they ask ur user name
and click forget password and reply

only this

AFter resetting password, i tried logging in.
It says i am not a VALID USER

I checked the activation mail, there is no PIN given
i registered on site on 5/18/07, maybe system have changed!

Originally Posted by totallyfandu

just
BSNL Customer Care
they ask ur user name
and click forget password and reply

only this

AFter resetting password, i tried logging in.
It says i am not a VALID USER

I checked the activation mail, there is no PIN given
i registered on site on 5/18/07, maybe system have changed!

Hi

I am not able to http://portal.bsnl.in/bsnlcca/login.aspx activate my Phone account on the portal, but i got a message
" You have successfully added your phone account, but you have not activated on the Web portal, please call customer care to activate "

Call to CC Ernakulam they told this facility is not available, this site is maintain by Hyderabad,

Call to CC trivandrum { to ADD TVM number } they told there is no such service,
( then after explaining about 25 min ) " this is the first time CC person is hearing" , and thy registered a complain about it!

Call to CC Ernakulam for Landline fault booking, thy told to call 198, but told then i calling from TVM, they cannot do anything!

All this is to complain my Ernakulam number, since i am now in Trivandrum!
Is there is any other number for Landline fault booking hince 198 (Cochin ) is not access able from TVM

good info
thanks

To
Customer Grievance Cell
BSNL Broadband Service
Chennai.

Request Ref. 96113850, AN:96411859 dt 3/11/09

Dear Sir

I have requested for a BSNL Broadband connection through UDAAN scheme
on 28th October 2009. I have still not obtained modem/internet
connection. I have received only new BSNL land line connection.
Requests to your call center and also to your telephone exchange was
not fruitful.
When I called up the Periyar Nagar telephone exchange I was informed
of non availability of Modem at their end. Why BSNL is promoting UDAAN
service without modem.

No one is taking responsibility when modem will be provided. They too
are helpless without modem!

When contacted the concerned Telephone exchange or the person who
installed the telephone or the sales person who sold the Broadband
connection, I was informed to complain it via email or in writing.

Even though modem is not provided, I will be promptly provided this
month bill for broad band services under combo-plan599 ! My billing
for this month will be for the broadband plan and not for the normal
land line plan.

During installation I was informed that modem will be received by two days.

At least the connection should have started only when modem is installed.

I do not want to pay for service (only land line) which I do not require.

I hereby kindly request you to disconnect the land line connection
without Broadband you have provided or please provide Broadband
service immediately.

I hereby inform you that I will not pay for land line without Broadband.

Trust the same service would not have happened to any customer with
any other private players.

My precious and peace of time in chasing our BSNL Govt. employees for
Broadband internet service is not fruitful through UDAAN service.

Request you to kindly acknowledge the receipt of this mail.


K. Swarnalatha

044-26505338 - Land line Number
9444758129
WEB/BB/88527005
"A customer is the most important visitor on our premises, he is not
dependent on us. We are dependent on him. He is not an interruption in
our work. He is the purpose of it. He is not an outsider in our
business. He is part of it. We are not doing him a favor by serving
him. He is doing us a favor by giving us an opportunity to do so."
M.K. Gandhi

@unregistered
This is not BSNL sponsored forum offical web site.
Delete your personal details.

Bharat Sanchar Nigam Ltd on Tuesday launched “Project Udaan” here.
Under the project, a customer can register a new connection,
either for landline or for broadband, simply through an SMS message (9433444888).

send complaint email to
DE NIB CHN <denibchn@dataone.in>
denibchn@dataone.in

Update :Telephone complaint DocKet no. 86432026
You may get a call from Telephone Dept

Originally Posted by anand14may

Hi All,
Just want to let you all know that BSNL Faridabad (Harayana) division works very fast if you lodge complaint online. I was facing frequent disconnection in my BB ADSL line, I wrote an online complaint and within no time it got fixed, also I received 3-4 calls from there call center following up the complaint redressal progress. Till date I used online complaint service 3 times and got satisfactory response.
I think online complaints are tracked and monitored by some central team, thats why they respond so fast. You can also track your compaint status online.

All India BSNL online complaint link:
//mis.bsnl.co.in/pgs/internet/pgwebregn.asp

Hope this will help you all, do reply if find this facility helpfull (Happy browsing )

thanks rep added

Dear Swarnalatha,

This is not a BSNL site. Please take up the issue with BSNL customer care. It is not wise to leave you contact details in an open forum.