India Broadband Forum

panchabhut · 01-26-09, 02:06 AM

well I registered & also linked my phone. I received this mail,

Dear Customer
You have received this message from BSNL Customer Care Portal since your Phone Account Details Updated Successfully You will recieve the confirmation mail once the account is approved.

But I never received the "confirmation mail"

Gary4gar · 01-26-09, 02:37 AM

Quote:

Originally Posted by simsandy43

you can easily register with this portal, register by enetering all details of your number after registration you have to call to BSNL CUSTOMER CARE and by giving them your number and user name they will generate a 4-Digit pin and after that you will sucessfully registered for the services.

Now this is a new thing,
have you followed this procedure?
does CC portal work for you?

I can mean request for chaging plans and all stuff.

and please give the phone no. of customer care. i would call them

cool_techie_tvm · 01-26-09, 08:14 AM

The procedure posted by simsandy43 is unheard of. Because the portal does not ask for 4 digit pin numbers anywhere, while applying for changes in the services.

@Simsandy43, whats the use of this four digit pin number of the CC portal mentioned.

SledgeHammer · 01-26-09, 10:40 AM

Quote:

Originally Posted by cool_techie_tvm

And here is the link for Kerala Telecom circle.

Index

Thanks for the direct link !

cool_techie_tvm · 01-26-09, 10:44 AM

^^ Welcome mate. This is actually one of the best portals for kerala subscribers. Complaints registered in there are really taken into consideration by BSNL Kerala and resolved swiftly. BTW the PIN number is the consumer number itself. So i just saved u the trouble of contacting the CC now

totallyfandu · 01-26-09, 10:49 AM

they will provide reply mail in which they provide u user name and password and by using them u can access cc

cool_techie_tvm · 01-26-09, 10:56 AM

Quote:

Originally Posted by totallyfandu

they will provide reply mail in which they provide u user name and password and by using them u can access cc

In the case of Index no emails containing username/password will be send out. After registration, the person will be said to contact CC for PIN. But the PIN no is the consumer number itself. Later after logging into the portal the PIN can be changed.

I guess you are confusing this portal with BSNL Customer Care

totallyfandu · 01-26-09, 11:03 AM

date Wed, Oct 3, 2007 at 12:03 PM
subject New User Registration to BSNL Customer Care Portal
mailed-by bsnl.co.in

Reply
Dear xxxx
You have received this message from BSNL Customer Care Portal since you have registered for a new account.You may get confirmation mail once the Registration is approved which allows you to view and apply for various services on the site.

URL : http://portal.bsnl.in/bsnlcca/login.aspx
User Name : xxxxx
Password : xxxxx

You can change your information at our website by selecting the Preferences->Change Profile link.

Thank you for showing interest on our web site.

Warm Regards,
BSNL Customer Care.

i just copy from my mail id and paste here after removing some information

SledgeHammer · 01-26-09, 12:08 PM

Quote:

In the case of Index no emails containing username/password will be send out. After registration, the person will be said to contact CC for PIN. But the PIN no is the consumer number itself. Later after logging into the portal the PIN can be changed.

I guess you are confusing this portal with BSNL Customer Care

I registered just now and used the Costumer No as PIN. But, I'm getting "Wrong Password or User ID".

totallyfandu · 01-26-09, 12:14 PM

just do one thing just clik the link below and register again

URL : BSNL Customer Care

it may help u

cool_techie_tvm · 01-26-09, 12:18 PM

Quote:

Originally Posted by SledgeHammer

I registered just now and used the Costumer No as PIN. But, I'm getting Wrong Password or User ID".

Hmm seems like they are making things difficult by the day for end users. I had registered an account in the portal mentioned last month and had used consumer number as the PIN number. The same was reported by the CC too (1500). I would suggest that u contact the CC and clarify the matter with them. Sorry for the misinformation

SledgeHammer · 01-26-09, 12:33 PM

Quote:

Originally Posted by totallyfandu

just do one thing just clik the link below and register again

URL : BSNL Customer Care

it may help u

I registered, but now after logging in in the Add Phone Account screen it's asking for a Unique ID. My bill is not having any Unique ID except the Bill & Consumer No.

cool_techie_tvm · 01-26-09, 12:37 PM

Quote:

Originally Posted by SledgeHammer

I registered, but now after logging in in the Add Phone Account screen it's asking for a Unique ID. My bill is not having any Unique ID except the Bill & Consumer No.

The Unique ID will be emailed to u shortly. Keep a check on spam folders, as i found the unique id email in junk folder.

SledgeHammer · 01-26-09, 12:43 PM

Quote:

Originally Posted by cool_techie_tvm

The Unique ID will be emailed to u shortly. Keep a check on spam folders, as i found the unique id email in junk folder.

Thanks for the help. I'll wait 'n 'watch !

totallyfandu · 01-26-09, 01:47 PM

ur unquie i.d is some alphanumeric which contain ur district name year of installation only two things that i understand from my bill . Bill no. is current month billing cycle date

my unique i.d. is 16 alpahnumeric in length

may be ur consumer i.d. is ur unique i.d i am not having consumer i.d. in my bill only unique id, bill no,telephone no. only this

cool_techie_tvm · 01-26-09, 03:11 PM

Quote:

Originally Posted by totallyfandu

ur unquie i.d is some alphanumeric which contain ur district name year of installation only two things that i understand from my bill . Bill no. is current month billing cycle date

my unique i.d. is 16 alpahnumeric in length

may be ur consumer i.d. is ur unique i.d i am not having consumer i.d. in my bill only unique id, bill no,telephone no. only this

Here is the email i got from BSNL after confirmation of the portal account in BSNL Customer Care

Quote:

Dear zzzzz,

You have received this message from BSNL Customer Care Portal since your Phone Account Details are confirmed successfully This allows you to view and apply for various services on the site.

URL : BSNL Customer Care
User Name : xxxxxx
Phone Number : xxxxx
PIN Number : xxxxx --> This was a four digit numeral
Thank you for showing interest on our web site.

Warm Regards,
BSNL Customer Care.

totallyfandu · 01-26-09, 03:14 PM

ok may be they change their way

Gary4gar · 01-27-09, 03:14 AM

Quote:

Originally Posted by cool_techie_tvm

Here is the email i got from BSNL after confirmation of the portal account in BSNL Customer Care

When i try to add, it says "This Phone account already added." :|

cool_techie_tvm · 01-27-09, 08:26 AM

Quote:

Originally Posted by Gary4gar

When i try to add, it says "This Phone account already added." :|

Yes u had noted the same in the same thread http://www.indiabroadband.net/bsnl-b...tml#post101069 (BSNL online complaint booking facility (All India)) Probably someone else must have registered your phone number in the portal.

totallyfandu · 01-27-09, 09:07 AM

just mail them taht u forget ur user name and password and i think they ask some p.i. from u so just reply.

01-26-09, 11:03 AM	#28
totallyfandu Silver Member Join Date: Aug 2008 Posts: 392 Rep Power: 2	date Wed, Oct 3, 2007 at 12:03 PM subject New User Registration to BSNL Customer Care Portal mailed-by bsnl.co.in Reply Dear xxxx You have received this message from BSNL Customer Care Portal since you have registered for a new account.You may get confirmation mail once the Registration is approved which allows you to view and apply for various services on the site. URL : http://portal.bsnl.in/bsnlcca/login.aspx User Name : xxxxx Password : xxxxx You can change your information at our website by selecting the Preferences->Change Profile link. Thank you for showing interest on our web site. Warm Regards, BSNL Customer Care. i just copy from my mail id and paste here after removing some information Last edited by totallyfandu; 01-26-09 at 11:03 AM. Reason: Automerged Doublepost

01-26-09, 01:47 PM	#35
totallyfandu Silver Member Join Date: Aug 2008 Posts: 392 Rep Power: 2	ur unquie i.d is some alphanumeric which contain ur district name year of installation only two things that i understand from my bill . Bill no. is current month billing cycle date my unique i.d. is 16 alpahnumeric in length may be ur consumer i.d. is ur unique i.d i am not having consumer i.d. in my bill only unique id, bill no,telephone no. only this Last edited by totallyfandu; 01-26-09 at 01:47 PM. Reason: Automerged Doublepost

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01-26-09, 02:06 AM	#21
panchabhut Platinum Member Join Date: Jan 2009 Location: New Delhi Posts: 2,215 Rep Power: 9	well I registered & also linked my phone. I received this mail, Dear Customer You have received this message from BSNL Customer Care Portal since your Phone Account Details Updated Successfully You will recieve the confirmation mail once the account is approved. But I never received the "confirmation mail"

01-26-09, 08:14 AM	#23
cool_techie_tvm Amor vincit omnia Join Date: Dec 2007 Posts: 2,682 Blog Entries: 4 Rep Power: 4	The procedure posted by simsandy43 is unheard of. Because the portal does not ask for 4 digit pin numbers anywhere, while applying for changes in the services. @Simsandy43, whats the use of this four digit pin number of the CC portal mentioned.

01-26-09, 10:44 AM	#25
cool_techie_tvm Amor vincit omnia Join Date: Dec 2007 Posts: 2,682 Blog Entries: 4 Rep Power: 4	^^ Welcome mate. This is actually one of the best portals for kerala subscribers. Complaints registered in there are really taken into consideration by BSNL Kerala and resolved swiftly. BTW the PIN number is the consumer number itself. So i just saved u the trouble of contacting the CC now

01-26-09, 10:49 AM	#26
totallyfandu Silver Member Join Date: Aug 2008 Posts: 392 Rep Power: 2	they will provide reply mail in which they provide u user name and password and by using them u can access cc

01-26-09, 12:14 PM	#30
totallyfandu Silver Member Join Date: Aug 2008 Posts: 392 Rep Power: 2	just do one thing just clik the link below and register again URL : BSNL Customer Care it may help u

01-26-09, 03:14 PM	#37
totallyfandu Silver Member Join Date: Aug 2008 Posts: 392 Rep Power: 2	ok may be they change their way

01-27-09, 09:07 AM	#40
totallyfandu Silver Member Join Date: Aug 2008 Posts: 392 Rep Power: 2	just mail them taht u forget ur user name and password and i think they ask some p.i. from u so just reply.

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