Thread: BSNL online complaint booking facility (All India)

Now most BSNL users can make a complaint in their Self care portals itself and follow up .
Still if the remedy is not there complaining ONLINe to All India web site will be effective.
of course /circles staff react in different ways when AI site directs them to take action and REPORT back. Work culture varies State to State.

Only In BSNL you can escalate the complaints higher and higher.
. Private ISPs don't bother, after a certain extent.
Remember the bills for one lakh etc . ( free ) NU being charged etc ) Forum complaints etc have made a vast difference now. In Govt , action will be taken , but all depends on the officer handling the file.

Originally Posted by anand14may

Hi All,
Just want to let you all know that BSNL Faridabad (Harayana) division works very fast if you lodge complaint online. I was facing frequent disconnection in my BB ADSL line, I wrote an online complaint and within no time it got fixed, also I received 3-4 calls from there call center following up the complaint redressal progress. Till date I used online complaint service 3 times and got satisfactory response.
I think online complaints are tracked and monitored by some central team, thats why they respond so fast. You can also track your compaint status online.

All India BSNL online complaint link:
//mis.bsnl.co.in/pgs/internet/pgwebregn.asp

Hope this will help you all, do reply if find this facility helpfull (Happy browsing )

where to find out the STATUS of complaint using Docket Number provided?

where to find out the STATUS of complaint using Docket Number provided?

You can make a fresh complaint quoting the Docket number.
reporting No action taken/ etc. l Usually does not arise.

Bsnl staff at concerned Exchange take action within 3 or 5 days.
Normally CC /Tech wing will call you on phone.

Did/Can you make a complaint in SelfCare portal also ?

SelfCare portal is horrible. Site opens. but when you go for complaints, page shows ERROR. This is the case of Bihar region which is under Kolkata Telecommunication,

Presume your selfcare portal
CRM
Other menu items are opening ?
Are you using latest IE version? some Dynapro problem ?


2.
What is the complaint and see whether members here can solve it.
Open new thread.or select thread title from Archive below:
If intermittent connection, mention modem model/number and post statistics adsl data .
If for usage check, download networX to keep track locally.
Feedback.

Getting this error: Error Message

Code:

We detected an Error which may have occurred for one or more of the following reasons:
 The applet field with name "s_3_2_47_0" doesn't exist(SBL-UIF-00289)

I am having broadband adsl-link/speed problem. But since 4th Jan2012 my phone is dead. I complaint at exchange, but in vain as usual.

Last time my phone was dead for more than 40 days. I am having BBG Combo ULD 1350. So without using bandwidth, I had to pay.

So I want this complaint must go to upper level

Always Register complaints in writing in local exchange CC.
Get a receipt or Docket/complaint number.

At least you should get rebate for Non availability of Phone and or BB. Presume BB is working.

Meet the D.E ( Divisional Engineer ) or SDE. . usually on Wednesdays afternoon 2 to 3 PM. .

2

SelfCare portal is horrible. Site opens. but when you go for complaints, page shows ERROR

Any other user accessing EDC portal please respond.
If other menu items can be .accessed send an email to webmaster.

Hi All,
BSNL local complaint system is very poor.
Is it OK that we can make complaints online and get Docket No and keep this complaint no as reference? Because local BSNL office doesn’t give any reference no.
Pls give your comments

No there is actually a PR officer who sits in the local exchange. You can take his number and he should't deny..

Thanks for the link .......... very effective especially that the give the JTO's cell number that we can follow up with. Guess BSNL is also growing up in time!! Yet to see the line man come but even this action is quiet exciting.

Originally Posted by anand14may

Hi All,
Just want to let you all know that BSNL Faridabad (Harayana) division works very fast if you lodge complaint online. I was facing frequent disconnection in my BB ADSL line, I wrote an online complaint and within no time it got fixed, also I received 3-4 calls from there call center following up the complaint redressal progress. Till date I used online complaint service 3 times and got satisfactory response.
I think online complaints are tracked and monitored by some central team, thats why they respond so fast. You can also track your compaint status online.

All India BSNL online complaint link:
//mis.bsnl.co.in/pgs/internet/pgwebregn.asp

Hope this will help you all, do reply if find this facility helpfull (Happy browsing )

i had a bsnl connection 2 years ago it had stop working in september due to some tech problemb after complaining to bsnl they had said me they have to change line and after 2 months when line got changed in november during this period there were no any kind of services given to me by bsnl i complained a lot in month of november when i again got services just for phone not broad band my no got changed in a week ....for that i was not notified later myself i figured it out my no had been changed again after complianing in dec i got broad band connection and a bill for previous 3 months ...which i am not got to pay......any way because i dont get any services ...and after closing my line on 30 dec ....bsnl charged me also for the month of janauray although my connection was closed in dec ....the amount i had to pay is about 2000Rs but bsnl charged me 4119Rs after complaining a lot they made lots of excuses and siad that i have to pay the whole bill....which iam not going to pay because of non availabilty of service i would pay my bill for just december month ........
my bsnl customer Id is :1002731835
and telephone no was 01812430094
which had been changed twice withouht notifing me
pls help me

Originally Posted by Puneet Minia

i had a bsnl connection 2 years ago it had stop working in september due to some tech problemb after complaining to bsnl they had said me they have to change line and after 2 months when line got changed in november during this period there were no any kind of services given to me by bsnl i complained a lot in month of november when i again got services just for phone not broad band my no got changed in a week ....for that i was not notified later myself i figured it out my no had been changed again after complianing in dec i got broad band connection and a bill for previous 3 months ...which i am not got to pay......any way because i dont get any services ...and after closing my line on 30 dec ....bsnl charged me also for the month of janauray although my connection was closed in dec ....the amount i had to pay is about 2000Rs but bsnl charged me 4119Rs after complaining a lot they made lots of excuses and siad that i have to pay the whole bill....which iam not going to pay because of non availabilty of service i would pay my bill for just december month ........
my bsnl customer Id is :1002731835
and telephone no was 01812430094
which had been changed twice withouht notifing me
pls help me

you do realize you can always go to the court in such situations..all the idiots at bsnl office must be kicked bcz they take their jobs for granted...

They will reply only one time then .... No reply.**** complaint booking facility.

Telephone No.0129-2510795 at Villa-15(FF), Bock-5, Eros Garden, Charmwood Village, Faridabad,
is dead with no dial tone. Request immediate attention for rectification to resume service.