Thread: BSNL online complaint booking facility (All India)

Hi All,
Just want to let you all know that BSNL Faridabad (Harayana) division works very fast if you lodge complaint online. I was facing frequent disconnection in my BB ADSL line, I wrote an online complaint and within no time it got fixed, also I received 3-4 calls from there call center following up the complaint redressal progress. Till date I used online complaint service 3 times and got satisfactory response.
I think online complaints are tracked and monitored by some central team, thats why they respond so fast. You can also track your compaint status online.

All India BSNL online complaint link:
//mis.bsnl.co.in/pgs/internet/pgwebregn.asp

Hope this will help you all, do reply if find this facility helpfull (Happy browsing )

Really great information. I was trying to register through Welcome to Bangalore Telecom District website to lodge the complain online but all in vain.

Thanks.

Did anyone try using this portal......

BSNL's CUSTOMER CARE PORTAL

Its ust waste of time.. It doesnt allow you to book complaints.

I've tried this. Nothing works. Complete waste of time.

Registering A Broadband Complaint (for PUNE customers ONLY): Click here

And here is the link for Kerala Telecom circle.

Index

AS IT IS ALRADY SAID BY RAMESHJEEEE GO TO LINK BELOW
BSNL Customer Care

INTHIS FIRST U HAVE TO REGISTER UR SELF AND THEN THEY WILL SEND U UR USER NAME AND PASSWORD ONLY THEN U HAVE TO REGISTER COMPLAINS

Originally Posted by Rameshjeee

Did anyone try using this portal......

BSNL's CUSTOMER CARE PORTAL

This portal is there since ages!
But last time, check it didn't work for me.

I had problems with registring on portal

Originally Posted by Gary4gar

This portal is there since ages!
But last time, check it didn't work for me.

I had problems with registring on portal

I didn't have any problem during registering....What kind of issue are facing while registering..

Originally Posted by Rameshjeee

I didn't have any problem during registering....What kind of issue are facing while registering..

It says my UNIQUE ID is not valid, whereas i am 100% sure it valid. i have checked it from bill.

One more reason, i called this site a failed venture is becuase there is no support available. i don't know whom to contact incase of problem with this site. the customer support ID given does not respond

Originally Posted by Gary4gar

It says my UNIQUE ID is not valid, whereas i am 100% sure it valid. i have checked it from bill.

One more reason, i called this site a failed venture is becuase there is no support available. i don't know whom to contact incase of problem with this site. the customer support ID given does not respond

I registered long back may be 6~ 8 months back...But I didn't use it much...as most of my problems got solved through IBB...

Originally Posted by Rameshjeee

I registered long back may be 6~ 8 months back...But I didn't use it much...as most of my problems got solved through IBB...

Well, i was exicted about this site,initattly as it allowed us to request for plan change online and many other things. where as whenever i wanted to change my plan, i had to take a half-day and head to bsnl office, its timming are till 2PM only.

so just register and get use of it

Originally Posted by totallyfandu

so just register and get use of it

I told na, its not working....
it says "INVALID UNIQUE ID".

i mailed support many times, but mails bounces back

just enter ur unique i.d. it is like this XXXXXXXXXXXXXXXX in our circle it is 16 digit i dont know in ur area unique is just to the telephone no.

just enter ur unique i.d. it is like this XXXXXXXXXXXXXXXX in our circle it is 16 digit i dont know in ur area unique is just to the telephone no.

:surrender:

sorry, i can't fight anymore:38:

I had registered in this site a long time back, initially it was introduced in Kerala and Rajasthan Circle simultaneously. Just logged into the portal now out of curiosity and guess what? Three complaints/changes which i had applied back in 21 jul 2007, 10 dec 2007 and 26 feb 2008 are still being listed as pending.

i complaint about my landline no. at faridabad and next working day they give the response soon

Originally Posted by Gary4gar

This portal is there since ages!
But last time, check it didn't work for me.

I had problems with registring on portal

you can easily register with this portal, register by enetering all details of your number after registration you have to call to BSNL CUSTOMER CARE and by giving them your number and user name they will generate a 4-Digit pin and after that you will sucessfully registered for the services.

well I registered & also linked my phone. I received this mail,

Dear Customer
You have received this message from BSNL Customer Care Portal since your Phone Account Details Updated Successfully You will recieve the confirmation mail once the account is approved.

But I never received the "confirmation mail"

Originally Posted by simsandy43

you can easily register with this portal, register by enetering all details of your number after registration you have to call to BSNL CUSTOMER CARE and by giving them your number and user name they will generate a 4-Digit pin and after that you will sucessfully registered for the services.

Now this is a new thing,
have you followed this procedure?
does CC portal work for you?

I can mean request for chaging plans and all stuff.

and please give the phone no. of customer care. i would call them

The procedure posted by simsandy43 is unheard of. Because the portal does not ask for 4 digit pin numbers anywhere, while applying for changes in the services.

@Simsandy43, whats the use of this four digit pin number of the CC portal mentioned.

Originally Posted by cool_techie_tvm

And here is the link for Kerala Telecom circle.

Index

Thanks for the direct link !

^^ Welcome mate. This is actually one of the best portals for kerala subscribers. Complaints registered in there are really taken into consideration by BSNL Kerala and resolved swiftly. BTW the PIN number is the consumer number itself. So i just saved u the trouble of contacting the CC now