Thread: BSNL PPPoE not working

Hi,

My BSNL connection is not working for past 7 days. BSNL is saying there is some prob in my modem. I went to Dlink service center my modem was working fine. They are saying there is prob is BSNL line. I am really frustrated that i called BSNL almost 50 times...

Can anybody tell me where is prob. Please help me....

Here is my modem status...
GLB-502T


Modem Status
--------------------------------------------
Connection Status Connected
Us Rate (Kbps) 303
Ds Rate (Kbps) 4160
US Margin 6
DS Margin 6
Trained Modulation ADSL_2plus
LOS Errors 0
DS Line Attenuation 34
US Line Attenuation 16
Peak Cell Rate 714 cells per sec
CRC Rx Fast 5
CRC Tx Fast 0
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Interleaved


DSL Statistics
Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0
---------------------------------------------
Connection Status
Description Type IP State Online Disconnect Reason
BSNL pppoe N/A Not Connected 0 N/A

-------------------------------------------------------
System log
--------------------

DSL Polling Timer Started succesfully.
Firewall NAT service started
del_iptable_rules : ppp_name not intact
updateall_servers : No children found for conn:
Bridge Created: br0
Bridge Created: br1
Bridge Interface Added: eth0
Bridge Interface Added: usb0
DSL Carrier is down
del_iptable_rules : ppp_name not intact
DSL Carrier is training
del_iptable_rules : ppp_name not intact
DSL Carrier is training
del_iptable_rules : ppp_name not intact
DSL Carrier is up
auto_vcc_default oamPing(0.35)result(2)
auto_vcc_default oamPing(0.32)result(2)
auto_vcc_default oamPing(0.40)result(2)
auto_vcc_default oamPing(0.36)result(2)
auto_vcc_default oamPing(0.38)result(2)
auto_vcc_default oamPing(0.96)result(2)
auto_vcc_search oamPing(0.35)result(2)
auto_vcc_search oamPing(8.35)result(2)
auto_vcc_search oamPing(0.43)result(2)
auto_vcc_search oamPing(0.51)result(2)
auto_vcc_search oamPing(0.59)result(2)
auto_vcc_search oamPing(8.43)result(2)
auto_vcc_search oamPing(8.51)result(2)
auto_vcc_search oamPing(8.59)result(2)
Conn Delay Timer started for 50 sec
pppd 2.4.1 started by root, uid 0
TimerEvent: PPPoE not in a state to handle it; currState 3.

Thanks
Flashmani

Go to usage portal
data.bsnl.in/wps/portal
log in with 14digit portal ID.
Go to Change Password option and re enter your OLD password again.
Now try. ( assuming you or on PPPoE "AlwaysOn" connection.)
If still not working ask BSNL to check up and to activate your new (OLD!) password.
Para two: Is there a Diagnostics page in the unit ? check there also.

I tried now it is not working. Let me call BSNL in the evening and try to activate. Actually 3 days before one the BSNL guy reset my password and tried... not working. What are the diagonistic thing i can do.

Can't you tell me the prob with existing system log? Is that anything related to SNR margin?

Thanks,
flashMani

I had similar issues: http://www.indiabroadband.net/bsnl-b...ions-bsnl.html (My interactions with BSNL)

daysofalps.blogspot.com/2006/08/mtnl-adsl-triband-connection.html
Assuming Password is not the problem, recheck settings .
. For BSNL VPI/VCi 0 and 35

Originally Posted by flashmani

hi,

my bsnl connection is not working for past 7 days. Bsnl is saying there is some prob in my modem. I went to dlink service center my modem was working fine. They are saying there is prob is bsnl line. I am really frustrated that i called bsnl almost 50 times...

Can anybody tell me where is prob. Please help me....

Here is my modem status...
Glb-502t


modem status
--------------------------------------------
connection status connected
us rate (kbps) 303
ds rate (kbps) 4160
us margin 6
ds margin 6
trained modulation adsl_2plus
los errors 0
ds line attenuation 34
us line attenuation 16
peak cell rate 714 cells per sec
crc rx fast 5
crc tx fast 0
crc rx interleaved 0
crc tx interleaved 0
path mode interleaved


dsl statistics
near end f4 loop back count 0
near end f5 loop back count 0
---------------------------------------------
connection status
description type ip state online disconnect reason
bsnl pppoe n/a not connected 0 n/a

-------------------------------------------------------
system log
--------------------

dsl polling timer started succesfully.
Firewall nat service started
del_iptable_rules : Ppp_name not intact
updateall_servers : No children found for conn:
Bridge created: Br0
bridge created: Br1
bridge interface added: Eth0
bridge interface added: Usb0
dsl carrier is down
del_iptable_rules : Ppp_name not intact
dsl carrier is training
del_iptable_rules : Ppp_name not intact
dsl carrier is training
del_iptable_rules : Ppp_name not intact
dsl carrier is up
auto_vcc_default oamping(0.35)result(2)
auto_vcc_default oamping(0.32)result(2)
auto_vcc_default oamping(0.40)result(2)
auto_vcc_default oamping(0.36)result(2)
auto_vcc_default oamping(0.38)result(2)
auto_vcc_default oamping(0.96)result(2)
auto_vcc_search oamping(0.35)result(2)
auto_vcc_search oamping(8.35)result(2)
auto_vcc_search oamping(0.43)result(2)
auto_vcc_search oamping(0.51)result(2)
auto_vcc_search oamping(0.59)result(2)
auto_vcc_search oamping(8.43)result(2)
auto_vcc_search oamping(8.51)result(2)
auto_vcc_search oamping(8.59)result(2)
conn delay timer started for 50 sec
pppd 2.4.1 started by root, uid 0
timerevent: Pppoe not in a state to handle it; currstate 3.

Thanks
flashmani

ok ...TRY the reset option(modem manaul button) .....???? It require nothing(password) to set the default settings..IT WILL REBOOT MODEM TO DEFAULT SETTINGS......

It almost three weeks... nothing happening. One guy has come and saw the connectivity(unfourtuantly the ADSL light was not coming at that time) and asked me to log a complaint for ADSL connectivity....

Really i disappointed with BSNL. I enquired with Airtel but there is no port near my home. What about Tata Indicom? Is it Good. which other ISP are good...?

yes tata is working good for me without any downtime you can check tata reviews and check about tata services in your area (means colony and around) coz tata services are not same everywhere.

If you have set password within the modem, instead of pppoe try setting it to bridge. There is post related to this within the forum.

Originally Posted by flashmani

It almost three weeks... nothing happening. One guy has come and saw the connectivity(unfourtuantly the ADSL light was not coming at that time) and asked me to log a complaint for ADSL connectivity....

Really i disappointed with BSNL. I enquired with Airtel but there is no port near my home. What about Tata Indicom? Is it Good. which other ISP are good...?

well the problem is in ur bsnl line, since ur DS and US margin is realy low,u will need a minimum of 12 to get a acceptable connection.right now u have 6 which is why ur bsnl connection is down,so ask the line man to check the wires in ur house if not there is a damage in one of the underground wires,i used to get DS maging of 8 and US margin of 12 and speed was so slow and sometimes just fails to connect even the ADSL light on the dlink fails to light up,even if all the four lights glow in the dlink the speed was realy slow until i gave a compaint they checked the line and corrected the fault know i get a US and DS margin of 22 which is quite good.

Originally Posted by flashmani

It almost three weeks... nothing happening. One guy has come and saw the connectivity(unfourtuantly the ADSL light was not coming at that time) and asked me to log a complaint for ADSL connectivity....

Really i disappointed with BSNL. I enquired with Airtel but there is no port near my home. What about Tata Indicom? Is it Good. which other ISP are good...?

well the problem is in ur bsnl line, since ur DS and US margin is realy low,u will need a minimum of 12 to get a acceptable connection.right now u have 6 which is why ur bsnl connection is down,so ask the line man to check the wires in ur house if not there is a damage in one of the underground wires,i used to get DS maging of 8 and US margin of 12 and speed was so slow and sometimes just fails to connect even the ADSL light on the dlink fails to light up,even if all the four lights glow in the dlink the speed was realy slow until i gave a compaint they checked the line and corrected the fault know i get a US and DS margin of 22 which is quite good.

ask the bsnl to send a technician or a line man to your home and pay money if says he need to chane the wiring or something

i guess its ur adsl line which is at fault,so make sure u get it checked ,invest some money dude,if u want to have a stable connection for years

1. Welcome to Bangalore Telecom District website
Make a brief complaint on line. Give telephone number with STD Code etc.

2. Re check your settings. Dlink web site of India
D

3. Post ipconfig/all data

4. Can you try with a different modem from BSNL ?

Do I need to check my line ??, the speed seems to be good but Bursty and intermittent,
Hi may Modem Statistics are as below

Modem Status
Connection Status Connected
Us Rate (Kbps) 508
Ds Rate (Kbps) 8189
US Margin 2
DS Margin 28
Trained Modulation ADSL_2plus
LOS Errors 0
DS Line Attenuation 12
US Line Attenuation 3
Peak Cell Rate 1198 cells per sec
CRC Rx Fast 0
CRC Tx Fast 0
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Interleaved


DSL Statistics
Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0

well if everything is working fine for you!!then leave it as it is!!

The performance might increase slightly if u get the adsl modulation to G.DMT

To,
whomsoever getting error like : pppoe not in a state to handle it;

I FOUND SOLUTION

Well you need to set (or change) the size of MTU (Maximum Transmission Unit) in your modem's internet setting. I have D link GLB 502T modem which takes MTU= 1492 (by default).

Afterwards, BSNL just told to change setting to MTU=1448 and WHOILA!!
Now everything is perfect !!!

I think, you just ask your ISP to get the correct MTU setting according to their Router/Switch/Server Configuration.