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'ADSL' link is up but 'Internet' is down...

This is a discussion on 'ADSL' link is up but 'Internet' is down... within the BSNL broadband forums, part of the Broadband Internet Service Providers category; Hi, Switching on the router, 'ADSL' LED is up but 'Internet' LED is down. I am able to ping the ...

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'ADSL' link is up but 'Internet' is down... 'ADSL' link is up but 'Internet' is down...

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Old 10-17-08, 12:06 PM   #1
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Default 'ADSL' link is up but 'Internet' is down...
Hi,
Switching on the router, 'ADSL' LED is up but 'Internet' LED is down. I am able to ping the router from my laptop.
Further, following are various connection test reports...

Test the connection to LAN
-----------------------------
Wireless Connection PASS

Test the connection to DSL Service Provider
-------------------------------------------
ADSL Synchronization PASS
ATM OAM F5 Segment Ping PASS
ATM OAM F5 end-to-end Ping PASS

Test the connection to ISP
--------------------------------------
PPP Server Connection FAIL
Authentication with ISP PASS
Assigned IP add FAIL
Ping default gateway FAIL
Ping primary Domain Name Server PASS


Please help....
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Old 10-17-08, 12:40 PM   #2
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i guess you'll not be able to ping any external IPs too... can you try that and also do ipconfig/all...
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Old 10-17-08, 12:44 PM   #3
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In WAN page you seem to have selected PPPoA.
Uncheck and select ppp/PPPoE .
enter UserId without @ bsnl.in Password.
"check "always On' Idle time 0
SAVE and REboot. Wait for 2 or three minutes.
check Diagnostics page again.
Some IP numbers will appear against last entries.
OAMF5 will show fail.

If you are using a dialer/Wanminiport externally Select "Bridged"
Save and reboot.
Still No go Post ipconfig/all details here.
Start RUN type cmd TYPE ipconfig/all

PS: After 48 posts you have failed to give proper thread title and mention your modem details.
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Old 10-17-08, 01:29 PM   #4
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Quote:
Originally Posted by lovelyMe View Post
i guess you'll not be able to ping any external IPs too... can you try that and also do ipconfig/all...
As I am not able to connect to ISP, I can't.

My appreciation for the suggestions essbebe. Will try it out and will update.

Quote:
Originally Posted by essbebe View Post
PS: After 48 posts you have failed to give proper thread title and mention your modem details.
Not to be arrogant (my apology if you'll feel so), I think 'ADSL' and 'Internet' link you can see in router and anyone can understand what I mean to say.
Anyway, will try to be more specific from next time.

Further, what I have posted is not 'modem details' but various connection test results, which help to pin point the problem.
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Old 10-17-08, 01:54 PM   #5
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it seems like PPP:LCP is down so better idea is to contact your ISP once and get the correct settings with usename and password.
looks like a problem with modem configuration only
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Old 10-17-08, 02:11 PM   #6
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Originally Posted by smoothvibes View Post
it seems like PPP:LCP is down so better idea is to contact your ISP once and get the correct settings with usename and password.
looks like a problem with modem configuration only
smoothvibes,
Thanks for reply.

Test the connection to ISP
--------------------------------------
Authentication with ISP PASS

Doesn't it mean that credentials are correct? I'm not sure. Anyway, I'll confirm the same.
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Old 10-17-08, 02:26 PM   #7
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ya its correct that it is passing CHAP but chek
PPP Server Connection FAIL
and it is not assigning any IP so as per my knowledge there is a latency with server otherwise maybe a problem with credentials here.
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Old 10-18-08, 04:15 PM   #8
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Thanks guys for help.
Today I went to BSNL Service Center. I have seen so many people complaining about the same. They told me that its a 'major breakdown' and it'll be corrected by today's evening.
Once back to home (after 4 hrs), I'm online again.
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Old 10-18-08, 05:27 PM   #9
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ah.. so there was no problem on your side after all
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Old 10-18-08, 06:15 PM   #10
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ah.. so there was no problem on your side after all
No...
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