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plzzzzz help...bsnl has charged me for free time usage(2am-8am)

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    Default plzzzzz help...bsnl has charged me for free time usage(2am-8am)

    i am using bsnl combo plan in which i have free time from 2am-8am..but on 5th august as i seen in the they started session from 9pm and ended on 6august 9am. so they charged me for my free time usage of abt 2gb and got a huge bill of 2700 instead of 500..so i gave a complaint to bsnl and they said they will put tht in dispute and decide.today one bsnl guy called me and told tht they are goin to charge me becoz my session started at 9pm.i asked them to calculate my free time usage and reduce it from bill.but he sayin he cant do tht .then i said i will go to consumer court.then he sayin he will tell in court than i have done all the downloads durin 9pm-1:59 am so tht he can bill for it.can he prove like tht..its error from their part and still they talkin like this.but i done download only after 2am-8am.but my modem was on fullday.i didnt reconnect.plzz give me ur opinion guys..waitin for tht..
    am attachin the download log file here.

  2. #2
    Bronze Member suvo's Avatar
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    what bsnl said is correct..........
    its wrong but that is how it happens...........bsnl will charge you from the starting time.......hapenned to me once............but since connection rebooted @ 3 am (my good luck) i was saved......i said this in another post too.......BEWARE....
    BE COOL AND THINK..........what that bsnl guy told you is logical.......don't go to court.......pay the bill and b more careful in future..........
    *** Born 2 Build Computers ***

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    thanks for the reply....but this is really exploitin the costumer by the provider ryt...?..and i was usin the broadband connection for past 5 months and they charged me like this only for 2 days.usually i never reconnect my modem..but after this happened only i started doin like tht..and wont i get justice if i go to court..??..i contacted a lawyer who is a friend of mine and he said that its nothing wrong in complaining abt this and der is no need of a lawyer if i can i can explain myself in court..wht do u think guys...??

    and also i found in some site a guy sayin tht bsnl agreed to refund the amount after goin to TRAI and consumer court...is der anything wrong if i complain abt this in court..?
    Last edited by prasoonps; 22nd October 2008 at 05:23 PM. Reason: Automerged Doublepost

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    This might be useful for you..
    Ultimate Night Usage Manager
    Collection of my useful Threads - All in One

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    Guardian Angel just4kix's Avatar
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    BSNL cannot prove that whatever was downloaded, was downloaded before 2 AM.

    It is also true that you also cannot prove that whatever you downloaded was during the free usage hours.

    So it will be stalemate.

    But if you can prove that you had consistent download habits in the last 2-3 months and shor the log where most heavy download was between 2 AM to 8 AM, then you have a chance in the court. So no harm in disputing the bill further and going to court.
    *** Never argue with an idiot. ***

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    From total usage free usage and Chargeable usage are 6 hour each.
    So you can claim 1 GB as average free usage.
    Same way for the other day's over lapping usage.
    What the summary at the top shows ?
    Chargeable usage ( excluding night usage )

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    first of all thanks for this useful information guys....and just4kix was sayin tht it will be a stalemate..but its all occurred due to their wrong calculation becoz they didnt calculate the free time separately...so its error with der software and error from their part..they should be correct from their part if they want to claim something in court..ryt..

    and guys can u say some more information which i can claim in court..
    Last edited by prasoonps; 22nd October 2008 at 06:29 PM. Reason: Automerged Doublepost

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    At present bsnl cannot log what is downloaded before 2 am and before 8 am if your session started before 2 am and session ends after 8 am. so, in our own interest we must disconnect before 2 am and connect after 2 am and disconnect again before 8 am and connect after 8 am to continue.
    Do you have any evidence to show that your download started after 2 am and ended before 8 am? Then you may succeed in consumer forum anyhow, there nothing wrong in trying a case against bsnl in consumer court. Contact a good advocate who has a good knowledge in information technology with all facts and follow his advice.

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    thx again...i dont have any proof to show tht my download started after 2am.but they are the provider and they should provide proof tht i have done all this download before 2am..ryt??..why should a consumer think abt these technical details like how they calculating and they didnt say anywhere tht we should switch off and swith on the modem at 2 am while givin connection or anywhere in their site..they just charged my free time usage also..they have to remove it and they cant do tht with the information they have..so guys dont u think i have a good chance of winnin the dispute in court..its error from their part ryt..

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    Strictly speaking, It is the obligation on the part of the service provider(BSNL) to log what was downloaded at what time and certainly it is true that consumer is not supposed to know or aware of all these technicals. But, if something goes wrong we the consumer has to suffer which is the case here.

    Regarding the chances of winning a case before the forum, you dont have evidence to prove to conclusively that download is done between 2 am to 8 am at the same time they (BSNL) cannot show that is downloaded beyond freetime, so, there are chances of winning the case in your favour. But, it is better to take an informed decision based on experts advice that is why i suggested to contact advocate

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    2700 thats itt

    man consider ur self lucky , i know people who had to pay 22 K for this

    but still, good luck with the case , i hope those brats loose

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    thanks a lot for ur responses and wishes guys..me decided to go to court..i will inform here if i win or loose...

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    Wish you all the best...
    Collection of my useful Threads - All in One

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    Hope you succeed your case and what ever be the case let us know

    Hope you win the case, whatever be the outcome post it here so that all of us know
    Last edited by mvb4u; 23rd October 2008 at 05:00 AM. Reason: Automerged Doublepost

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    thanks again... willl do tht ...

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    @prasoonps
    1.
    Welcome to Bangalore Telecom District website
    be brief and give your STD code userID 14 digit portal ID etc.
    refer the dates ( for full month AUGUST)
    2.In the meantime download the full usage details and keep for your Court case use. ( If case comes up in next March 2009 ( hopefully ), details will be lost )
    Usually BSNL goes by usage pattern ( like for excess telephone STD wrong bills ) and may waive this amount.
    Para two: Presume you are not using a wifi router.
    Also you have to send complaint to higher BSNL authorities ( with copy to local exchange or A.O )and have records , that they did not respond to your complaint/grievance. This is also required to go to Consumer Court in the first instance . You could even claim Rs 1 Lakh for deficiency of service.What CCourt gives you will be different or "peanuts!"
    A recent case ( dragged on for more than an year ) with another ISP widely discussed in IBNCNN TV resulted, I think,
    in the user getting a compensation of about Rs 5000/=, and the ISP disconnected the BB service to him.

  17. #17
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    Kick their ass! :thumbup1: And if possible request the court to direct BSNL to improve their system which doesn't recognise that its 2am without our help...

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    Kick their ass!
    Will land in Jail for assaulting public servants !

    CONSUMER GRIEVANCE REDRESSAL MECHANISM IN BSNL

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    lol... R u kidding? :lol:

    I meant literally... its a slang... in this case it meant to bring them down in court... I know almost every1 understood that... & I hope u understand now...

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    @itsmemad

    Phrase not found in the Dictionary and Encyclopedia. Please try the words separately:
    Kick their Ass
    Is it from Hinglish? Except me everybody knows it !!!!!
    Thanks. I have learnt it from you before I "kick the bucket " !!!

  21. #21
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    Its an American slang... and I've seen it in an American slang dictionary too...

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    "Kicking ass" does not mean hauling someone on the back side with your lower appendages.
    *** Never argue with an idiot. ***

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    Yo J4X... unk: I admire ur vocabulary... and the way u flawlessly use them to explain ur point.. [lower appendages]

  24. #24
    Guardian Angel just4kix's Avatar
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    Quote Originally Posted by itsmemad View Post
    Yo J4X... unk: I admire ur vocabulary... and the way u flawlessly use them to explain ur point.. [lower appendages]
    All credit to P G Wodehouse, as I have said in so many other threads. I suggest that you stock his works in your library.
    *** Never argue with an idiot. ***

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    Thanks... I read it 1st time.. I'll try to get my hands on them...

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    Platinum Member Mr.Tooth Fairy's Avatar
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    APPANDAGES!!!!

    APPANDAGES... lower n upper.. upper appandages.. more indicating love, care, feelings.......

    while lower appandages.. well i guess.. lust?? he he he.... or in this case .. anger...:16:
    Am just the dreamer,,,, I dream my life away..:confused::confused:

  27. #27
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    @just4kix also moderator.
    ass - definition of ass by the Free Online Dictionary, Thesaurus and Encyclopedia.
    Noun 1. ass
    ass - the fleshy part of the human body that you sit on;
    "he deserves a good kick in the butt";
    "are you going to sit on your fanny and do nothing?.............
    Para two:
    Yes , We also improve our knowledge of English language,
    with all new meanings/interpretations..

  28. #28
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    @ Mr. Tooth Fairy
    U have a dirty mind doc... not good for ur profession... :lol:

  29. #29
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    AWW... dirty mind..... it seems.. i just combined medical term with normal words....
    Am just the dreamer,,,, I dream my life away..:confused::confused:

  30. #30
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    @essbebe

    People use slangs or some uncommon phrases to express themselves... As u can see in 1 of the post of Admin here... http://www.indiabroadband.net/genera...html#post59968

    especially this phrase...

    Sensex is the bitch which just cant get enough... its still screwing after so much bang bang on dalal street
    If people try to interpret or break it in innocent english words... They will only take out the humor from conversation...

    Use of slangs are ok till they are not personal attacks... In Admin's case he was talking about Sensex... In my case I was talking about BSNL...

  31. #31
    Platinum Member Mr.Tooth Fairy's Avatar
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    thts what i did.. lol..
    Am just the dreamer,,,, I dream my life away..:confused::confused:

  32. #32
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    Quote Originally Posted by Mr.Tooth Fairy View Post
    thts what i did.. lol..
    I know... I just pulled ur leg... My smiley is there to convey that I was kidding with u...
    but still its not good for ur profession...

  33. #33
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    okie..lol..i also knew it.. buddy.. cheers
    Am just the dreamer,,,, I dream my life away..:confused::confused:

  34. #34
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    Anyway, too much offtopic...
    *** Never argue with an idiot. ***

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    ah guess im a few hours late. mixed the action.
    and coming back to the topic, i was charged for the 2am-8am free net one month. i went and spoke to the bsnl office sweetly, they told me to pay for the time being and then they would deduct the fake amount from my next bill after conformation.

    Then i spoke without the sweetness and they instantly checked and told me it was some communication prob with the head office and them, and sent me the correct bill in some days.

  36. #36
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    Well in India they still respect women... I love this country... But BSNL has left this guy prasoonps with no option except getting justice from court...

  37. #37
    Gold Member Alexina's Avatar
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    In case your wonderin the bsnl officer i was talkin to was female too.

  38. #38
    Alligator itsmemad's Avatar
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    lol... then I give credit to ur communication skills only... cuz I've seen women officers in govt. organizations are normally biased against people from their own clan!

  39. #39
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    I have found that BSNL people are sometimes quite reasonable. You need to push your case and not get belligerent or angry. And if you can really prove your past history they will listen to you and give you a fair deal.

    One can always go to consumer court when there is no option but why use these threats right in beginning?
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  40. #40
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    Angry

    Bsnl people doesnt manage things properly, somtimes ur happy timings start anwhere between 2 and 2.30(as i checked in my usage account,bt i read in some other post, that total data downloaded is averaged over the amout of time u have surfed, i dont what policies these people use.), the management skills of bsnl are not up to the mark to suit the standard they have in the telecom buisness.. i think they need to be more transparent and efficient and customer friendly.. softwares they use are also not very efficient.. once i got a bill double the amout i suppose to get, later i found out after going to their office, that previous amount has been mistakenly added to the present one..
    sometimes the add monthly rental into ur bill(even if it is not applicable in ur PLAN) and sometimes they add ur usage charges of previous months in to ur current month bill( and that is because, sometimes there system updates the data transferred during end dates of the month late.. because all of these things happening, i have lost trust in there services n i check my usage every month..
    :48::48::48::48:
    Last edited by danny86; 28th October 2008 at 09:32 PM. Reason: forgotton words..

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    hii guys..am back here ..i got my october bill today..and bsnl didnt include the additional amount in this bill. so i think they are not goin to charge me for the error frm their side. so if they charge u guys for free hours just dont pay the bill n tell them tht u r not goin to pay the bill with out deduction and never talk to them sweetly.thts wht i learned frm this..this bsnl guy who called me told tht he goin to charge for the usage.but he didnt charge till nw..anywy me so happy nw tht my words to him worked..hope this is a valuable outcome for all who suffer from bsnl guys..be rude to them always..then only they will listen u...anywy thanks for all the support here guys...

  42. #42
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    Wow.. thats great... And thanks for the tip... So Rude is the word... eh...

  43. #43
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    Good news ..:d
    Am just the dreamer,,,, I dream my life away..:confused::confused:

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    tell him to show u in his CCMS software........its a soft which contains all the records

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    Quote Originally Posted by mvb4u View Post
    Strictly speaking, It is the obligation on the part of the service provider(BSNL) to log what was downloaded at what time and certainly it is true that consumer is not supposed to know or aware of all these technicals. But, if something goes wrong we the consumer has to suffer which is the case here.

    Regarding the chances of winning a case before the forum, you dont have evidence to prove to conclusively that download is done between 2 am to 8 am at the same time they (BSNL) cannot show that is downloaded beyond freetime, so, there are chances of winning the case in your favour. But, it is better to take an informed decision based on experts advice that is why i suggested to contact advocate

    Hey I too a victim of the bsnl frauds, i usually go for sleep around 11.45pm,
    I have a software named lan controlite it will disable and enable the lan connection automatically the thing we should do is just set the time.
    i usually disable the lan connnection manually and set the time to 2.20 to enable the lan using the software then 7.50 as disable time b4 i go to bed. more than one month there is no problem in data usage but on 16-10-09 they charged me for night free usage the usage even i did the regular process which i mentioned above. in that time the data usage comes under chargable unit is above 2.8GB, my monthly free limit is 2.5GB only. This problem occured 100% due to the careless of the bsnl. mistake is on the bsnl side, i assure that i scheduled carefully. Please help me
    if they didn't compromise means what should i do..
    Please help me friends.

  46. #46
    The Wizard meetdilip's Avatar
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    After you got the bill, talk with the accounts officer. If possible, please post the screen shot of your usage details. Do the start time and end time fall between 2.00 am and 8.00 am.

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