India Broadband Forum

prasoonps · 10-22-08, 04:25 PM

i am using bsnl combo plan in which i have free time from 2am-8am..but on 5th august as i seen in the they started session from 9pm and ended on 6august 9am. so they charged me for my free time usage of abt 2gb and got a huge bill of 2700 instead of 500..so i gave a complaint to bsnl and they said they will put tht in dispute and decide.today one bsnl guy called me and told tht they are goin to charge me becoz my session started at 9pm.i asked them to calculate my free time usage and reduce it from bill.but he sayin he cant do tht .then i said i will go to consumer court.then he sayin he will tell in court than i have done all the downloads durin 9pm-1:59 am so tht he can bill for it.can he prove like tht..its error from their part and still they talkin like this.but i done download only after 2am-8am.but my modem was on fullday.i didnt reconnect.plzz give me ur opinion guys..waitin for tht..
am attachin the download log file here.

suvo · 10-22-08, 06:32 PM

what bsnl said is correct..........
its wrong but that is how it happens...........bsnl will charge you from the starting time.......hapenned to me once............but since connection rebooted @ 3 am (my good luck) i was saved......i said this in another post too.......BEWARE....
BE COOL AND THINK..........what that bsnl guy told you is logical.......don't go to court.......pay the bill and b more careful in future..........

prasoonps · 10-22-08, 06:53 PM

thanks for the reply....but this is really exploitin the costumer by the provider ryt...?..and i was usin the broadband connection for past 5 months and they charged me like this only for 2 days.usually i never reconnect my modem..but after this happened only i started doin like tht..and wont i get justice if i go to court..??..i contacted a lawyer who is a friend of mine and he said that its nothing wrong in complaining abt this and der is no need of a lawyer if i can i can explain myself in court..wht do u think guys...??

and also i found in some site a guy sayin tht bsnl agreed to refund the amount after goin to TRAI and consumer court...is der anything wrong if i complain abt this in court..?

Rameshjeee · 10-22-08, 07:00 PM

This might be useful for you.. (Ultimate Night Usage Manager.)
Ultimate Night Usage Manager

just4kix · 10-22-08, 07:01 PM

BSNL cannot prove that whatever was downloaded, was downloaded before 2 AM.

It is also true that you also cannot prove that whatever you downloaded was during the free usage hours.

So it will be stalemate.

But if you can prove that you had consistent download habits in the last 2-3 months and shor the log where most heavy download was between 2 AM to 8 AM, then you have a chance in the court. So no harm in disputing the bill further and going to court.

essbebe · 10-22-08, 07:13 PM

From total usage free usage and Chargeable usage are 6 hour each.
So you can claim 1 GB as average free usage.
Same way for the other day's over lapping usage.
What the summary at the top shows ?
Chargeable usage ( excluding night usage )

prasoonps · 10-22-08, 07:59 PM

first of all thanks for this useful information guys....and just4kix was sayin tht it will be a stalemate..but its all occurred due to their wrong calculation becoz they didnt calculate the free time separately...so its error with der software and error from their part..they should be correct from their part if they want to claim something in court..ryt..

and guys can u say some more information which i can claim in court..

mvb4u · 10-22-08, 08:33 PM

At present bsnl cannot log what is downloaded before 2 am and before 8 am if your session started before 2 am and session ends after 8 am. so, in our own interest we must disconnect before 2 am and connect after 2 am and disconnect again before 8 am and connect after 8 am to continue.
Do you have any evidence to show that your download started after 2 am and ended before 8 am? Then you may succeed in consumer forum anyhow, there nothing wrong in trying a case against bsnl in consumer court. Contact a good advocate who has a good knowledge in information technology with all facts and follow his advice.

prasoonps · 10-22-08, 08:46 PM

thx again...i dont have any proof to show tht my download started after 2am.but they are the provider and they should provide proof tht i have done all this download before 2am..ryt??..why should a consumer think abt these technical details like how they calculating and they didnt say anywhere tht we should switch off and swith on the modem at 2 am while givin connection or anywhere in their site..they just charged my free time usage also..they have to remove it and they cant do tht with the information they have..so guys dont u think i have a good chance of winnin the dispute in court..its error from their part ryt..

mvb4u · 10-22-08, 09:11 PM

Strictly speaking, It is the obligation on the part of the service provider(BSNL) to log what was downloaded at what time and certainly it is true that consumer is not supposed to know or aware of all these technicals. But, if something goes wrong we the consumer has to suffer which is the case here.

Regarding the chances of winning a case before the forum, you dont have evidence to prove to conclusively that download is done between 2 am to 8 am at the same time they (BSNL) cannot show that is downloaded beyond freetime, so, there are chances of winning the case in your favour. But, it is better to take an informed decision based on experts advice that is why i suggested to contact advocate

sb21pro · 10-22-08, 09:26 PM

2700 thats itt

man consider ur self lucky , i know people who had to pay 22 K for this

but still, good luck with the case , i hope those brats loose

prasoonps · 10-22-08, 09:58 PM

thanks a lot for ur responses and wishes guys..me decided to go to court..i will inform here if i win or loose...

Rameshjeee · 10-22-08, 10:03 PM

Wish you all the best...

mvb4u · 10-23-08, 06:30 AM

Hope you succeed your case and what ever be the case let us know

Hope you win the case, whatever be the outcome post it here so that all of us know

prasoonps · 10-24-08, 03:28 PM

thanks again... willl do tht ...

essbebe · 10-24-08, 08:34 PM

@prasoonps
1.
Welcome to Bangalore Telecom District website
be brief and give your STD code userID 14 digit portal ID etc.
refer the dates ( for full month AUGUST)
2.In the meantime download the full usage details and keep for your Court case use. ( If case comes up in next March 2009 ( hopefully ), details will be lost )
Usually BSNL goes by usage pattern ( like for excess telephone STD wrong bills ) and may waive this amount.
Para two: Presume you are not using a wifi router.
Also you have to send complaint to higher BSNL authorities ( with copy to local exchange or A.O )and have records , that they did not respond to your complaint/grievance. This is also required to go to Consumer Court in the first instance . You could even claim Rs 1 Lakh for deficiency of service.What CCourt gives you will be different or "peanuts!"
A recent case ( dragged on for more than an year ) with another ISP widely discussed in IBNCNN TV resulted, I think,
in the user getting a compensation of about Rs 5000/=, and the ISP disconnected the BB service to him.

itsmemad · 10-27-08, 01:44 PM

Kick their ass!

And if possible request the court to direct BSNL to improve their system which doesn't recognise that its 2am without our help...

essbebe · 10-27-08, 05:51 PM

Quote:

Kick their ass!

Will land in Jail for assaulting public servants !

CONSUMER GRIEVANCE REDRESSAL MECHANISM IN BSNL

itsmemad · 10-27-08, 09:25 PM

lol... R u kidding?

I meant literally... its a slang... in this case it meant to bring them down in court... I know almost every1 understood that... & I hope u understand now...

essbebe · 10-27-08, 10:06 PM

@itsmemad

Quote:

Phrase not found in the Dictionary and Encyclopedia. Please try the words separately:
Kick their Ass

Is it from Hinglish? Except me everybody knows it !!!!!
Thanks. I have learnt it from you before I "kick the bucket " !!!

10-22-08, 06:53 PM	#3
prasoonps Junior Member Join Date: Oct 2008 Age: 25 Posts: 8 Rep Power: 2	thanks for the reply....but this is really exploitin the costumer by the provider ryt...?..and i was usin the broadband connection for past 5 months and they charged me like this only for 2 days.usually i never reconnect my modem..but after this happened only i started doin like tht..and wont i get justice if i go to court..??..i contacted a lawyer who is a friend of mine and he said that its nothing wrong in complaining abt this and der is no need of a lawyer if i can i can explain myself in court..wht do u think guys...?? and also i found in some site a guy sayin tht bsnl agreed to refund the amount after goin to TRAI and consumer court...is der anything wrong if i complain abt this in court..? Last edited by prasoonps; 10-22-08 at 06:53 PM. Reason: Automerged Doublepost

10-22-08, 07:01 PM	#5
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	BSNL cannot prove that whatever was downloaded, was downloaded before 2 AM. It is also true that you also cannot prove that whatever you downloaded was during the free usage hours. So it will be stalemate. But if you can prove that you had consistent download habits in the last 2-3 months and shor the log where most heavy download was between 2 AM to 8 AM, then you have a chance in the court. So no harm in disputing the bill further and going to court. __________________ * Never argue with an idiot * To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. -------------------------------------------------------------------------------------------

10-22-08, 07:59 PM	#7
prasoonps Junior Member Join Date: Oct 2008 Age: 25 Posts: 8 Rep Power: 2	first of all thanks for this useful information guys....and just4kix was sayin tht it will be a stalemate..but its all occurred due to their wrong calculation becoz they didnt calculate the free time separately...so its error with der software and error from their part..they should be correct from their part if they want to claim something in court..ryt.. and guys can u say some more information which i can claim in court.. Last edited by prasoonps; 10-22-08 at 07:59 PM. Reason: Automerged Doublepost

10-23-08, 06:30 AM	#14
mvb4u Junior Member Join Date: Jun 2008 Posts: 25 Rep Power: 2	Hope you succeed your case and what ever be the case let us know Hope you win the case, whatever be the outcome post it here so that all of us know Last edited by mvb4u; 10-23-08 at 06:30 AM. Reason: Automerged Doublepost

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India Broadband Forum

plzzzzz help...bsnl has charged me for free time usage(2am-8am)

plzzzzz help...bsnl has charged me for free time usage(2am-8am)

Similar Threads

10-22-08, 06:32 PM	#2
suvo Junior Member Join Date: Oct 2008 Location: kolkata Age: 21 Posts: 31 Rep Power: 2	what bsnl said is correct.......... its wrong but that is how it happens...........bsnl will charge you from the starting time.......hapenned to me once............but since connection rebooted @ 3 am (my good luck) i was saved......i said this in another post too.......BEWARE.... BE COOL AND THINK..........what that bsnl guy told you is logical.......don't go to court.......pay the bill and b more careful in future..........

10-22-08, 07:00 PM	#4
Rameshjeee Aadhavan is Coming Join Date: Aug 2008 Location: Leaving Chennai Age: 26 Posts: 3,075 Rep Power: 10	This might be useful for you.. (Ultimate Night Usage Manager.) Ultimate Night Usage Manager

10-22-08, 07:13 PM	#6
essbebe Platinum Member Join Date: Aug 2007 Location: Chennai Posts: 4,240 Rep Power: 12	From total usage free usage and Chargeable usage are 6 hour each. So you can claim 1 GB as average free usage. Same way for the other day's over lapping usage. What the summary at the top shows ? Chargeable usage ( excluding night usage )

10-22-08, 08:33 PM	#8
mvb4u Junior Member Join Date: Jun 2008 Posts: 25 Rep Power: 2	At present bsnl cannot log what is downloaded before 2 am and before 8 am if your session started before 2 am and session ends after 8 am. so, in our own interest we must disconnect before 2 am and connect after 2 am and disconnect again before 8 am and connect after 8 am to continue. Do you have any evidence to show that your download started after 2 am and ended before 8 am? Then you may succeed in consumer forum anyhow, there nothing wrong in trying a case against bsnl in consumer court. Contact a good advocate who has a good knowledge in information technology with all facts and follow his advice.

10-22-08, 08:46 PM	#9
prasoonps Junior Member Join Date: Oct 2008 Age: 25 Posts: 8 Rep Power: 2	thx again...i dont have any proof to show tht my download started after 2am.but they are the provider and they should provide proof tht i have done all this download before 2am..ryt??..why should a consumer think abt these technical details like how they calculating and they didnt say anywhere tht we should switch off and swith on the modem at 2 am while givin connection or anywhere in their site..they just charged my free time usage also..they have to remove it and they cant do tht with the information they have..so guys dont u think i have a good chance of winnin the dispute in court..its error from their part ryt..

10-22-08, 09:11 PM	#10
mvb4u Junior Member Join Date: Jun 2008 Posts: 25 Rep Power: 2	Strictly speaking, It is the obligation on the part of the service provider(BSNL) to log what was downloaded at what time and certainly it is true that consumer is not supposed to know or aware of all these technicals. But, if something goes wrong we the consumer has to suffer which is the case here. Regarding the chances of winning a case before the forum, you dont have evidence to prove to conclusively that download is done between 2 am to 8 am at the same time they (BSNL) cannot show that is downloaded beyond freetime, so, there are chances of winning the case in your favour. But, it is better to take an informed decision based on experts advice that is why i suggested to contact advocate

10-22-08, 09:26 PM	#11
sb21pro Lost Member Join Date: Jul 2008 Location: Goa, for now Posts: 1,690 Rep Power: 4	2700 thats itt man consider ur self lucky , i know people who had to pay 22 K for this but still, good luck with the case , i hope those brats loose

10-22-08, 09:58 PM	#12
prasoonps Junior Member Join Date: Oct 2008 Age: 25 Posts: 8 Rep Power: 2	thanks a lot for ur responses and wishes guys..me decided to go to court..i will inform here if i win or loose...

10-22-08, 10:03 PM	#13
Rameshjeee Aadhavan is Coming Join Date: Aug 2008 Location: Leaving Chennai Age: 26 Posts: 3,075 Rep Power: 10	Wish you all the best...

10-24-08, 03:28 PM	#15
prasoonps Junior Member Join Date: Oct 2008 Age: 25 Posts: 8 Rep Power: 2	thanks again... willl do tht ...

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10-24-08, 08:34 PM	#16
essbebe Platinum Member Join Date: Aug 2007 Location: Chennai Posts: 4,240 Rep Power: 12	@prasoonps 1. Welcome to Bangalore Telecom District website be brief and give your STD code userID 14 digit portal ID etc. refer the dates ( for full month AUGUST) 2.In the meantime download the full usage details and keep for your Court case use. ( If case comes up in next March 2009 ( hopefully ), details will be lost ) Usually BSNL goes by usage pattern ( like for excess telephone STD wrong bills ) and may waive this amount. Para two: Presume you are not using a wifi router. Also you have to send complaint to higher BSNL authorities ( with copy to local exchange or A.O )and have records , that they did not respond to your complaint/grievance. This is also required to go to Consumer Court in the first instance . You could even claim Rs 1 Lakh for deficiency of service.What CCourt gives you will be different or "peanuts!" A recent case ( dragged on for more than an year ) with another ISP widely discussed in IBNCNN TV resulted, I think, in the user getting a compensation of about Rs 5000/=, and the ISP disconnected the BB service to him.

10-27-08, 01:44 PM	#17
itsmemad Alligator Join Date: Sep 2008 Location: Pleasure drome Posts: 3,514 Rep Power: 10	Kick their ass! And if possible request the court to direct BSNL to improve their system which doesn't recognise that its 2am without our help...

10-27-08, 09:25 PM	#19
itsmemad Alligator Join Date: Sep 2008 Location: Pleasure drome Posts: 3,514 Rep Power: 10	lol... R u kidding? I meant literally... its a slang... in this case it meant to bring them down in court... I know almost every1 understood that... & I hope u understand now...