India Broadband Forum

siriustds

I used net at around 1:56 am , and started downloading at around 2:10 , but they have charged it on my usage...

Will they rectify the error or will they charge it on my account ??...I have crossed my limit...I use 500 home plan

Should i contact the bsnl people about this error???

Chargeable Units(MB) Excluding Night Unlimited ::::2642.75

01:56:25 AM--0225 AM::::: 146955 (chargable units)

Thnx in advance

asdofindia

They sometimes give free upto 8:10 in the morning. And they might charge after 2:00 too.

I recommend restarting your computer or internet after 2:00 so that they start a new connection.

prasannaganesh

just take a copy of the usage details from the website, bill in which they charged for it and go to the nearest bsnl exchange. you have to meet the account officer.
if you proved it, they will do the needful.
dont get panic.

Rameshjeee

You can restart the modem @ 2.05 AM & @ 7.55 AM.

anantthakor

sme problem with me !!!

thats_me

Yes but the cpu clock needs to be syncronized too. I've noticed that BSNL servers are sychronized with Microsoft servers. I've auto synchronization enabled in the Date And Time Properties -> Internet Time in windows.


siriustds, You should visit AO as mentioned earlier with your bill. But if you dont start the connection after 2:00 AM and Disconnect before 8:00 AM I think you will be charged for it.

sb21pro

people look at the thread date, the guy probably paid the bill 3 months ago

rupu1983

sb21Pro you are very correct i think we should reply his query few month ago I feel sorry for him i think last time he check this thread 17/11/2008

thats_me

OMG! All posts were made on 6th Jan 2009 !!!! Such a late reply.

bhaskar mitra

TO From: BHASKAR MITRA
The Accounts Manager phone: ********
Bharat Sanchar Nigam Ltd.
Vasna Telephone Exchange.
Ahmedabad.


Revered Sir, Date: 7/1/2009

Most respectfully I beg to state that my Telephone-[********] with Broad Band connection[Tariff-Home 250] has been installed on September 08 and continued up to October 08.

Then I opted for new plan Home500C on November 08 and deposited accordingly on 17/11/08.

But my Phone + Net bills for the month of October [Rs.1454/-] and November [Rs.3036/-] are Extremely high which raise some doubts in my mind regarding the bill assessment procedure.

So, kindly provide me the billing details for October and November 2008 to satisfy myself.

In this regard I would also like to clear my views about the internet user details. So, kindly provide me one User Guide Booklet from your office.

1] The new plan should be started from the 1st December 2008 and not from the middle of November to avoid the billing dispute.

2] Plan 500C consists of 175 free calls/month and One India plan for Land line consists of 50 free calls/month. So, total 225 free calls/moth and I should get proportionate free call for 10 days[Novmember20 to30] but surprisingly I get only18 calls free for November 08.

3] Your Website: bbservice.bsnl.in is only for the name sake and never opened on customer computer even after repeated trial to look upon the actual usage.

Sir, it is my earnest request that you please look into the matter at the earliest to solve the discrepancy in the bill amount and for this act of kindness I shall be remain grateful to you.

Thanking You.
With Regards-

****** Address removed for safety *********
****** Address removed for safety *********
BHASKAR MITRA