India Broadband Forum

gautam.3864

hi friends i am using bsnl broadband from last 4 months.
i had recieved the portal id and pasword then.then i changed the password.
now i have forgot the password .i am unable to check my usages details.
help please.....

Evander Leopold

u should have received a letter after u got connection from bsnl.
if u have it, check it. its there.

thats_me

Call : 1800 - 424 - 1600 (toll free)
Follow instructions. you'll be asked to register broadband problem.
Select error 691 (username password problem).
BSNL will automatically reset your password to the default password that was mentioned in the letter (or doc) that bsnl gave you.

P.S: default password is usually : "password" (without quotes)

This process takes approximately 3 days (but its bsnl you know) . They will not even inform you when password has been reset. so you;ll have to check regularly.

just4kix

He said that he changed the password and forgot it.

@gautam.3864, you need to call your BSNL exchange and request them for a password reset.

thats_me

But that 1800 - 424 - 1600 has such an option to reset password i.e. error 691. And It happend to me a year ago probably. And this is how the problem was fixed. I called up the exchange and they told me to register a complain in that toll free no.