1. #1
    Junior Member

    Join Date
    Aug 2008
    Posts
    24

    Default portal id password forgot

    hi friends i am using bsnl broadband from last 4 months.
    i had recieved the portal id and pasword then.then i changed the password.
    now i have forgot the password .i am unable to check my usages details.
    help please.....

  2. #2
    Platinum Member

    Join Date
    Oct 2008
    Posts
    1,662

    Default

    u should have received a letter after u got connection from bsnl.
    if u have it, check it. its there.

  3. #3
    Gold Member
    thats_me's Avatar
    Join Date
    Dec 2007
    Posts
    686

    Default

    Call : 1800 - 424 - 1600 (toll free)
    Follow instructions. you'll be asked to register broadband problem.
    Select error 691 (username password problem).
    BSNL will automatically reset your password to the default password that was mentioned in the letter (or doc) that bsnl gave you.

    P.S: default password is usually : "password" (without quotes)

    This process takes approximately 3 days (but its bsnl you know) . They will not even inform you when password has been reset. so you;ll have to check regularly.

  4. #4
    Guardian Angel
    just4kix's Avatar
    Join Date
    Dec 2007
    Posts
    11,625

    Default

    He said that he changed the password and forgot it.

    @gautam.3864, you need to call your BSNL exchange and request them for a password reset.

  5. #5
    Gold Member
    thats_me's Avatar
    Join Date
    Dec 2007
    Posts
    686

    Default

    Quote Originally Posted by just4kix View Post
    He said that he changed the password and forgot it.

    @gautam.3864, you need to call your BSNL exchange and request them for a password reset.
    But that 1800 - 424 - 1600 has such an option to reset password i.e. error 691. And It happend to me a year ago probably. And this is how the problem was fixed. I called up the exchange and they told me to register a complain in that toll free no.

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