India Broadband Forum

India Broadband · 07-28-06, 06:39 PM

I’ll start with the Very Good ...

BSNL’s network is terrific. Infrastructure wise, BSNL is the best in India. Being the oldest player helps this company when it comes to that.

The connection once provided, will give you nearly the full promised speed almost all the time and disconnections are rare if any. (That’s what people say. I have used the connection only for a week now, so I might have updates on this later.)

You need not fear any hidden costs. Since it’s a government company, they do not cheat . There would be the usual ’Terms and Conditions’, but no fine print. Disputes with regard to bills can usually be solved by writing to an Accounts Officer, and most often, you will get justice.

Now let me move on to the Very Bad .....

BSNL is a typical government organization which does not care about customers. Products and Services are decided at the management level, but the execution takes place at the lower levels. So you’ll never look like the happy people in their Ads while applying for their connection.

They have an Online Application Form for broadband connections. It means that you can apply online just by filling up a web form. I did so, then waited for two weeks and forgot about it. BSNL does not care about it. One of their officers shouted at me on the phone ’Online applications are not acceptable. Come to our office and fill up a form!’. I asked him why they have that form if they don’t accept it. He said he does not know. This is the sort of a gap they have between the higher management and the lower.

My flatmate went to the BSNL office to apply for the connection. UL 900 Plus was what we decided to take. BSNL employees are great people. They don’t know that such a plan exists . One employee almost refused to take the application form saying that they don’t have such plans. My friend had to put up a fight there to convince them that such a plan exists. This in spite of there being a banner right outside that building advertising the product . What do you say about that?

Employees are extremely rude to customers. They make one feel unwanted . The reason people go to BSNL is because they don’t have other good choices.

They took 3 weeks to get broadband working at my house. They said it will take only like 5 days. But I think they streched it because I refused to pay the lineman when he laid the phone line. During these three weeks my flatmate made about 50-60 phone calls to BSNL. Most of the time they don’t pick up the phone . And when they do, they talk rudely and usually ask you to call someother number. Their setup is very inefficient and customer un-friendly .

Their broadband helpline number 1-600-424-1600 never works.

Suggestions for those taking BSNL Broadband:

1. If you are opting for a UL 900 Plus connection , it comes with the phone wire but not the telephone instrument. So if you want to use the phone lines for calls, then keep your instrument ready before the line is installed. Because the lineman is going to ask you ’kounse phone pe doon?’ and you’ll not have a phone to test the line on.

2. UL 900 Plus connection again. The lineman will bring a wire with open ends i.e. without a telephone jack. So make sure you have the phone jack converter box as well. You need to attach a connector to the ADSL filter which takes only a phone jack as input.

3. Keep names and telephone numbers of Senior Officers of BSNL ready. You’ll have to threaten the employees with those numbers if you have to get your work done quickly. They won’t work unless you push them hard hour after hour.

4. **Don’t slap the employees** :-D :-D You’ll be the guilty party if you do so :-)

I’ll recommend this product for its speed and reliability. I still hate BSNL.

Spawn Freak · 08-14-06, 01:36 PM

Quote:

Originally Posted by India Broadband

I’ll start with the Very Good ...

BSNL’s network is terrific. Infrastructure wise, BSNL is the best in India. Being the oldest player helps this company when it comes to that.

The connection once provided, will give you nearly the full promised speed almost all the time and disconnections are rare if any. (That’s what people say. I have used the connection only for a week now, so I might have updates on this later.)

You need not fear any hidden costs. Since it’s a government company, they do not cheat . There would be the usual ’Terms and Conditions’, but no fine print. Disputes with regard to bills can usually be solved by writing to an Accounts Officer, and most often, you will get justice.

Now let me move on to the Very Bad .....

BSNL is a typical government organization which does not care about customers. Products and Services are decided at the management level, but the execution takes place at the lower levels. So you’ll never look like the happy people in their Ads while applying for their connection.

They have an Online Application Form for broadband connections. It means that you can apply online just by filling up a web form. I did so, then waited for two weeks and forgot about it. BSNL does not care about it. One of their officers shouted at me on the phone ’Online applications are not acceptable. Come to our office and fill up a form!’. I asked him why they have that form if they don’t accept it. He said he does not know. This is the sort of a gap they have between the higher management and the lower.

My flatmate went to the BSNL office to apply for the connection. UL 900 Plus was what we decided to take. BSNL employees are great people. They don’t know that such a plan exists . One employee almost refused to take the application form saying that they don’t have such plans. My friend had to put up a fight there to convince them that such a plan exists. This in spite of there being a banner right outside that building advertising the product . What do you say about that?

Employees are extremely rude to customers. They make one feel unwanted . The reason people go to BSNL is because they don’t have other good choices.

They took 3 weeks to get broadband working at my house. They said it will take only like 5 days. But I think they streched it because I refused to pay the lineman when he laid the phone line. During these three weeks my flatmate made about 50-60 phone calls to BSNL. Most of the time they don’t pick up the phone . And when they do, they talk rudely and usually ask you to call someother number. Their setup is very inefficient and customer un-friendly .

Their broadband helpline number 1-600-424-1600 never works.

Suggestions for those taking BSNL Broadband:

1. If you are opting for a UL 900 Plus connection , it comes with the phone wire but not the telephone instrument. So if you want to use the phone lines for calls, then keep your instrument ready before the line is installed. Because the lineman is going to ask you ’kounse phone pe doon?’ and you’ll not have a phone to test the line on.

2. UL 900 Plus connection again. The lineman will bring a wire with open ends i.e. without a telephone jack. So make sure you have the phone jack converter box as well. You need to attach a connector to the ADSL filter which takes only a phone jack as input.

3. Keep names and telephone numbers of Senior Officers of BSNL ready. You’ll have to threaten the employees with those numbers if you have to get your work done quickly. They won’t work unless you push them hard hour after hour.

4. **Don’t slap the employees** :-D :-D You’ll be the guilty party if you do so :-)

I’ll recommend this product for its speed and reliability. I still hate BSNL.

Employees and senoir officers in my local exchange are not harsh. I applied on 30th of June and the S.D.O (Sub Divisional Senior Officer) personally came with the lineman and a new modem on 1st of July. The lineman laid a new OFC(Optic Fibre Cable) (Typically used in bulidings for providing access to a max. of 5 telephone connections but they laid it for my 1 connection) from the road to my study room (where the pc is lying).They installed the new modem and the internet was whooooooOOOOOOOOOOOOping on my pc in 5 minutes. (They took a total of 35 mins)

My modem (Huawei Sterlite SmartAX MT882) got a fault on 19th of july. I took the modem to the S.D.O and he changed it and gave me a brand new one.

Even before submitting application form, i had asked for a wi-fi modem. The S.D.O said that it'll be available in august.

Now, the wi-fi modem is available and the S.D.O rung me up and said bring ur ethernet modem, deposit rs. 600 extra and take the wi-fi one.

I applied for Home 500 in july and now i've changed to home ul 900 and it's giving me a speed of 318kbps (Instead of the alotted 256 kbs)

Now, what do you have to say bout BSNL Employees.

Admin · 08-14-06, 11:42 PM

Humm would like to hear more from you, Please do keep us posted about your daily experiences.

Spawn Freak · 08-19-06, 05:30 PM

Quote:

Originally Posted by Admin

Humm would like to hear more from you, Please do keep us posted about your daily experiences.

Thanx

Well, u'd be thinking i'll be having bad experiences with BSNL but i've been using it for about 2 months already and i've never ever faced any problems till now.

Never got disconnected and never a downfall in speed...... a constant 318 kbps......

i download 1 mb in bout' 29 secs

I dont have any complaints towards BSNL

HWZDAT??????

Admin · 08-19-06, 06:03 PM

Now thats some good news
I suppose it all depends on the wires that lead to your house and the staff and equipment at the exchange and i guess it doesnt really have much to do with the brand name itself.

Spawn Freak · 08-19-06, 09:53 PM

Quote:

Originally Posted by Admin

Now thats some good news
I suppose it all depends on the wires that lead to your house and the staff and equipment at the exchange and i guess it doesnt really have much to do with the brand name itself.

Actually, I am the only BroadBand User in my Area..... LOL

I still love BSNL....

Admin · 08-19-06, 10:04 PM

If you are the only one in the area then you have got a few years to enjoy some good speeds

Spawn Freak · 08-19-06, 11:09 PM

Quote:

Originally Posted by Admin

If you are the only one in the area then you have got a few years to enjoy some good speeds

Well, this is my last year in my town. I'll be moving to Chandigarh for my Graduation after passing my 10+2 next year in march......

Spawn Freak · 08-21-06, 11:42 AM

Shall i buy Huawei Quidway WA1003A????
Is it worth. Does wi-fi works fine??

Admin · 08-21-06, 09:01 PM

A friend of mine lives at Allahabad and uses WA1003A and its working fine for him so i dont see any reason why it wont work for you.
Is there any particular reason which made you think that it might not work ?

Spawn Freak · 08-27-06, 10:45 PM

When i power on the modem, the internet access will automatically spread in my area?

Admin · 08-27-06, 10:59 PM

Yes and then you search for the connection from your comp and once its configured its all up and running

Spawn Freak · 08-28-06, 12:46 PM

Do i need to install pppoe software or windows inbuilt pppoe client on laptop?

(i've bought d modem n am using it via ethernet on my pc but the laptop is wid my dad. He is on a business tour)

09-05-06, 12:52 PM

thats really good......
i think i will be switching frm MTNL to BSNL
these guys at MTNL dont have unlimited plans......

amit_sa_pat · 10-02-08, 05:30 PM

dear admin,
To increase the broad band speed, i read one of the article that the DNS server settings are to be change to the thrid party.
is it safe to connect thro the thrid party DNS servers ? i mean any privacy is hampered?
if safe, suggest the one which i could get in for my bsnl broadband (gujarat) so as to make my broadband fast.

amit patel

itsmemad · 10-02-08, 06:02 PM

Change ur DNS to OpenDNS for fast browsing experience... And its absolutely safe...

This post will show u the way to check whether ur present DNS is safe or not...

http://www.indiabroadband.net/dsl-br...ns-hacked.html (DNS Hacked!!)

internet_guy · 10-02-08, 07:45 PM

one more bad thing, if ur connection is down at ur end, then u need to pray to god and approach these bsnl guys,if they r in good mood they will repair the connection, if they arent they will do half repair

seriously most of the technicains in bsnl dont know anything abt broadband or dsl technology .they just know how to fix telpehone lines or set up a modem thats it

they dont even say abt the bsnl portal or configuring bsnl modem,they just fix and stare at you for some money

thats_me · 10-04-08, 10:49 PM

Probably a year and a half ago went to Bsnl's office and met one of their "engineer" and his age would be atleast 45 with grey hair. I went there to solve my billing problem with Home 500. They charged for night Unlimited usage. I even took print outs of the a portal page with me. Since it was my first month I did not download much (~3GB : 2.5GB Free + 0.5 GB from night usage).
That technician guy told me that night unlimited is not completely free. There is a limit. If I keep downloading too much I will be charged. I asked him how will I be billed for that usage. He told me that he is unsure about the billing system and is confused about it

. He asked me "Why would you want to download so much ? I'm a BSNL employee and I can avail Unlimited Broadband for free but I havent availed it cause Dial up is enough for me." !!!!!

rohitbarjatya · 10-04-08, 10:54 PM

nice

itsmemad · 10-04-08, 11:18 PM

... BSNL employees r so dumb...

He could have replied - " U r availing it for free... I'm paying for it... So I would like to use each penny I spent"... Probably, that wouldn't have solved his problem either... but that BSNL employee could have got a beating...

07-28-06, 06:39 PM	#1
India Broadband Gold Member Join Date: Jul 2006 Location: Chandigarh, India Posts: 525 Rep Power: 4	Very Good and Very Bad at the same time I’ll start with the Very Good ... BSNL’s network is terrific. Infrastructure wise, BSNL is the best in India. Being the oldest player helps this company when it comes to that. The connection once provided, will give you nearly the full promised speed almost all the time and disconnections are rare if any. (That’s what people say. I have used the connection only for a week now, so I might have updates on this later.) You need not fear any hidden costs. Since it’s a government company, they do not cheat . There would be the usual ’Terms and Conditions’, but no fine print. Disputes with regard to bills can usually be solved by writing to an Accounts Officer, and most often, you will get justice. Now let me move on to the Very Bad ..... BSNL is a typical government organization which does not care about customers. Products and Services are decided at the management level, but the execution takes place at the lower levels. So you’ll never look like the happy people in their Ads while applying for their connection. They have an Online Application Form for broadband connections. It means that you can apply online just by filling up a web form. I did so, then waited for two weeks and forgot about it. BSNL does not care about it. One of their officers shouted at me on the phone ’Online applications are not acceptable. Come to our office and fill up a form!’. I asked him why they have that form if they don’t accept it. He said he does not know. This is the sort of a gap they have between the higher management and the lower. My flatmate went to the BSNL office to apply for the connection. UL 900 Plus was what we decided to take. BSNL employees are great people. They don’t know that such a plan exists . One employee almost refused to take the application form saying that they don’t have such plans. My friend had to put up a fight there to convince them that such a plan exists. This in spite of there being a banner right outside that building advertising the product . What do you say about that? Employees are extremely rude to customers. They make one feel unwanted . The reason people go to BSNL is because they don’t have other good choices. They took 3 weeks to get broadband working at my house. They said it will take only like 5 days. But I think they streched it because I refused to pay the lineman when he laid the phone line. During these three weeks my flatmate made about 50-60 phone calls to BSNL. Most of the time they don’t pick up the phone . And when they do, they talk rudely and usually ask you to call someother number. Their setup is very inefficient and customer un-friendly . Their broadband helpline number 1-600-424-1600 never works. Suggestions for those taking BSNL Broadband: 1. If you are opting for a UL 900 Plus connection , it comes with the phone wire but not the telephone instrument. So if you want to use the phone lines for calls, then keep your instrument ready before the line is installed. Because the lineman is going to ask you ’kounse phone pe doon?’ and you’ll not have a phone to test the line on. 2. UL 900 Plus connection again. The lineman will bring a wire with open ends i.e. without a telephone jack. So make sure you have the phone jack converter box as well. You need to attach a connector to the ADSL filter which takes only a phone jack as input. 3. Keep names and telephone numbers of Senior Officers of BSNL ready. You’ll have to threaten the employees with those numbers if you have to get your work done quickly. They won’t work unless you push them hard hour after hour. 4. Don’t slap the employees :-D :-D You’ll be the guilty party if you do so :-) I’ll recommend this product for its speed and reliability. I still hate BSNL.

10-02-08, 05:30 PM	#15
amit_sa_pat Junior Member Join Date: Oct 2008 Age: 39 Posts: 1 Rep Power: 0	third party DNS server dear admin, To increase the broad band speed, i read one of the article that the DNS server settings are to be change to the thrid party. is it safe to connect thro the thrid party DNS servers ? i mean any privacy is hampered? if safe, suggest the one which i could get in for my bsnl broadband (gujarat) so as to make my broadband fast. amit patel

10-04-08, 10:49 PM	#18
thats_me Gold Member Join Date: Dec 2007 Location: Earth, Solar System, Milky Way. Age: 21 Posts: 658 Rep Power: 2	Probably a year and a half ago went to Bsnl's office and met one of their "engineer" and his age would be atleast 45 with grey hair. I went there to solve my billing problem with Home 500. They charged for night Unlimited usage. I even took print outs of the a portal page with me. Since it was my first month I did not download much (~3GB : 2.5GB Free + 0.5 GB from night usage). That technician guy told me that night unlimited is not completely free. There is a limit. If I keep downloading too much I will be charged. I asked him how will I be billed for that usage. He told me that he is unsure about the billing system and is confused about it. He asked me "Why would you want to download so much ? I'm a BSNL employee and I can avail Unlimited Broadband for free but I havent availed it cause Dial up is enough for me." !!!!!

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08-14-06, 11:42 PM	#3
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,694 Rep Power: 12	Humm would like to hear more from you, Please do keep us posted about your daily experiences.

08-19-06, 06:03 PM	#5
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,694 Rep Power: 12	Now thats some good news I suppose it all depends on the wires that lead to your house and the staff and equipment at the exchange and i guess it doesnt really have much to do with the brand name itself.

08-19-06, 10:04 PM	#7
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,694 Rep Power: 12	If you are the only one in the area then you have got a few years to enjoy some good speeds

08-21-06, 11:42 AM	#9
Spawn Freak Junior Member Join Date: Jul 2006 Location: Punjab Posts: 31 Rep Power: 4	Shall i buy Huawei Quidway WA1003A???? Is it worth. Does wi-fi works fine??

08-21-06, 09:01 PM	#10
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,694 Rep Power: 12	A friend of mine lives at Allahabad and uses WA1003A and its working fine for him so i dont see any reason why it wont work for you. Is there any particular reason which made you think that it might not work ?

08-27-06, 10:45 PM	#11
Spawn Freak Junior Member Join Date: Jul 2006 Location: Punjab Posts: 31 Rep Power: 4	When i power on the modem, the internet access will automatically spread in my area?

08-27-06, 10:59 PM	#12
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,694 Rep Power: 12	Yes and then you search for the connection from your comp and once its configured its all up and running

08-28-06, 12:46 PM	#13
Spawn Freak Junior Member Join Date: Jul 2006 Location: Punjab Posts: 31 Rep Power: 4	Do i need to install pppoe software or windows inbuilt pppoe client on laptop? (i've bought d modem n am using it via ethernet on my pc but the laptop is wid my dad. He is on a business tour)

09-05-06, 12:52 PM	#14
Dante Guest Posts: n/a	thats really good...... i think i will be switching frm MTNL to BSNL these guys at MTNL dont have unlimited plans......

10-02-08, 06:02 PM	#16
itsmemad Alligator Join Date: Sep 2008 Location: Pleasure drome Posts: 3,504 Rep Power: 10	Change ur DNS to OpenDNS for fast browsing experience... And its absolutely safe... This post will show u the way to check whether ur present DNS is safe or not... http://www.indiabroadband.net/dsl-br...ns-hacked.html (DNS Hacked!!)

10-02-08, 07:45 PM	#17
internet_guy Bronze Member Join Date: Sep 2008 Location: Bangalore Posts: 230 Rep Power: 2	one more bad thing, if ur connection is down at ur end, then u need to pray to god and approach these bsnl guys,if they r in good mood they will repair the connection, if they arent they will do half repair seriously most of the technicains in bsnl dont know anything abt broadband or dsl technology .they just know how to fix telpehone lines or set up a modem thats it they dont even say abt the bsnl portal or configuring bsnl modem,they just fix and stare at you for some money

10-04-08, 10:54 PM	#19
rohitbarjatya Junior Member Join Date: Sep 2008 Age: 26 Posts: 42 Rep Power: 2	nice

10-04-08, 11:18 PM	#20
itsmemad Alligator Join Date: Sep 2008 Location: Pleasure drome Posts: 3,504 Rep Power: 10	... BSNL employees r so dumb... He could have replied - " U r availing it for free... I'm paying for it... So I would like to use each penny I spent"... Probably, that wouldn't have solved his problem either... but that BSNL employee could have got a beating...

India Broadband Forum

Very Good and Very Bad at the same time

Very Good and Very Bad at the same time