Thread: Error 691 : Username/password invalid

This just happened to me, I disconnected and rebooted my modem at 2.00am.
then i couldnt login internet. error 691 came up again and again.

So, I rebooted the modem again and checked all the wires. Same thing happened again and again. All of a sudden I logged in. Now I m on net but cant open usage portal, it is saying wrong user id/password.


DSL Status true
Last Failed 0x00000019
Downstream Data Rate 2227400
Upstream Data Rate 651000
SNR (Downstream) 9.0 dB
SNR (Upstream) 8.0 dB
Line Attentuation(Downstream) 20.0 dB
Line Attentuation(Upstream) 9.5 dB
Connected Standard READSL2

this is current info, any insight guys ???????????

this message comes up when your username/password don't get auth from server. The most possible causes:
Username/Password is incorrect
Previous or last session still connected
Tech issues at ISP's end

Resolution
Check your Username/Password (check if you typin in correct case or not)
keep your modem/router off for few minutes and try again
call ISP for more help (which can not help)

It happens to me hundreds of time; this is just one of the problems. The one I am facing recently is where it stops responding while connecting at Connecting WAN miniport (or whatever the message is). Just try again in a few seconds.

hmmmmm, i have successfully loged in now.
But the trouble is, usage portal is rejecting my portal id/password.
This is very strange.

Same story for me also portal id is not recognized and last night few times 691 error also present

server prblem, they have repaired it. Can u log in now ???

this happened to me a few times as well.. it sometimes works within an hour.. sometimes even a day..

now line is fine

According to BB portal, due to overhaulling this may occur now. One line in marquee " Do not change password, it will take sometime to be changed".
Suggestions:
1. you can register a compln to your local circle. They will reset your pwd.
2. give a detailed error code complnd to your local exchng's officer and ask him to reset your pwd.

Today since early morning 691 error is present although i type correct password but still this error is present so I could not able to log in last 5 hours
(5 hour continuously showing this error) then i thought some body change my password i try to contact BSNL help line but i can't able to contact also(every time line is busy) at last few min ago i can log in with same password.
I don't know why this is happening.Because other customer in this area are not facing this problem during that time according to local exchange(i contact with them one hour ago)

Originally Posted by rupu1983

Today since early morning 691 error is present although i type correct password but still this error is present so I could not able to log in last 5 hours
(5 hour continuously showing this error) then i thought some body change my password i try to contact BSNL help line but i can't able to contact also(every time line is busy) at last few min ago i can log in with same password.
I don't know why this is happening.Because other customer in this area are not facing this problem during that time according to local exchange(i contact with them one hour ago)

Please change your password. It might be some one has your password and if he uses bb with your details you wont be able to log in. And as you said you couldnt log in for 5 hours it might be someone was using your username & password. Also This occurs only if your dataone is not port binded (i.e. only your phone can log in others wont work). You should make an application to bsnl for port binding your connection.

I will change my service password although exchange is saying port is bind to all customer

from yesterday night(from 31/12/2008) to the morning of 01/01/2009 I also used to get 691 password invalid message. Afterwards I was able to log in. Mostly sch messages are due to some bug in the programmes used by BSNL or due to some error in their servers. I feel there is no necessity to change password.

Originally Posted by seking

from yesterday night(from 31/12/2008) to the morning of 01/01/2009 I also used to get 691 password invalid message. Afterwards I was able to log in. Mostly sch messages are due to some bug in the programmes used by BSNL or due to some error in their servers. I feel there is no necessity to change password.

May be you are right but as a customer I don't want take any chance because 691 error can be possible due to several reason and as a user i don't know what is the proper reason.

if you change the password, BSNL takes at list 2 -3 days to update.. depanding on area where u r and promptness of authorities....

Same problem with me...is it because you change your plan you need to reboot your modem & if not done so..error 691 comes?

as such i did the reboot twice but still the same error....

No I have change couple of times my service password it change instantaneously just I change may password and log out again when i try to log in then new password is activated and old is invalid

hey brother error 691 means that the server is down this can be occured from the domain side only not from u ok

Originally Posted by raj81112

hey brother error 691 means that the server is down this can be occured from the domain side only not from u ok

This problem can be happen both way either from the server which is happening recent time. But in general 691 error shows only if you type wrong password or your password has been changed or some body already log in that particular user id.
Trouble shooting in Broadband(Dataone)

whenever i check the usage it shows Your session Has expired please login again and when i login again it shows the same message.please help.

Originally Posted by rupu1983

I will change my service password although exchange is saying port is bind to all customer

My friend does not have a port binded connection. We both know it. I was able to connect though his dataone details (ON HIS REQUEST). I told him that and he went to the exchange to complain. Their reply was, " All connections are automatically port binded."
He could not convince them that it was not.