India Broadband

Evander Leopold · 19-11-2008, 02:55 AM

This just happened to me, I disconnected and rebooted my modem at 2.00am.
then i couldnt login internet. error 691 came up again and again.

So, I rebooted the modem again and checked all the wires. Same thing happened again and again. All of a sudden I logged in. Now I m on net but cant open usage portal, it is saying wrong user id/password.

DSL Status true
Last Failed 0x00000019
Downstream Data Rate 2227400
Upstream Data Rate 651000
SNR (Downstream) 9.0 dB
SNR (Upstream) 8.0 dB
Line Attentuation(Downstream) 20.0 dB
Line Attentuation(Upstream) 9.5 dB
Connected Standard READSL2

this is current info, any insight guys ???????????

smoothvibes · 19-11-2008, 03:36 AM

this message comes up when your username/password don't get auth from server. The most possible causes:
Username/Password is incorrect
Previous or last session still connected
Tech issues at ISP's end

Resolution
Check your Username/Password (check if you typin in correct case or not)
keep your modem/router off for few minutes and try again
call ISP for more help (which can not help)

HydraHeaded · 19-11-2008, 05:56 AM

It happens to me hundreds of time; this is just one of the problems. The one I am facing recently is where it stops responding while connecting at Connecting WAN miniport (or whatever the message is). Just try again in a few seconds.

Evander Leopold · 19-11-2008, 06:07 AM

hmmmmm, i have successfully loged in now.
But the trouble is, usage portal is rejecting my portal id/password.

This is very strange.

rupu1983 · 19-11-2008, 06:59 PM

Same story for me also portal id is not recognized and last night few times 691 error also present

Evander Leopold · 19-11-2008, 08:06 PM

server prblem, they have repaired it. Can u log in now ???

superprash2003 · 19-11-2008, 10:01 PM

this happened to me a few times as well.. it sometimes works within an hour.. sometimes even a day..

rupu1983 · 19-11-2008, 11:48 PM

now line is fine

s_mitra · 20-11-2008, 09:36 PM

According to BB portal, due to overhaulling this may occur now. One line in marquee " Do not change password, it will take sometime to be changed".
Suggestions:
1. you can register a compln to your local circle. They will reset your pwd.
2. give a detailed error code complnd to your local exchng's officer and ask him to reset your pwd.

rupu1983 · 30-12-2008, 11:35 AM

Today since early morning 691 error is present although i type correct password but still this error is present so I could not able to log in last 5 hours
(5 hour continuously showing this error) then i thought some body change my password i try to contact BSNL help line but i can't able to contact also(every time line is busy) at last few min ago i can log in with same password.
I don't know why this is happening.Because other customer in this area are not facing this problem during that time according to local exchange(i contact with them one hour ago)

19-11-2008, 02:55 AM	#1
Evander Leopold The Last Patriot Join Date: Oct 2008 Location: kolkata Posts: 1,940 Rep Power: 2	Error 691 : Username/password invalid This just happened to me, I disconnected and rebooted my modem at 2.00am. then i couldnt login internet. error 691 came up again and again. So, I rebooted the modem again and checked all the wires. Same thing happened again and again. All of a sudden I logged in. Now I m on net but cant open usage portal, it is saying wrong user id/password. DSL Status true Last Failed 0x00000019 Downstream Data Rate 2227400 Upstream Data Rate 651000 SNR (Downstream) 9.0 dB SNR (Upstream) 8.0 dB Line Attentuation(Downstream) 20.0 dB Line Attentuation(Upstream) 9.5 dB Connected Standard READSL2 this is current info, any insight guys ??????????? __________________ -=-

19-11-2008, 03:36 AM	#2
smoothvibes Moderator Join Date: Jul 2008 Location: New Delhi/ London Posts: 4,398 Rep Power: 6	this message comes up when your username/password don't get auth from server. The most possible causes: Username/Password is incorrect Previous or last session still connected Tech issues at ISP's end Resolution Check your Username/Password (check if you typin in correct case or not) keep your modem/router off for few minutes and try again call ISP for more help (which can not help) __________________ ϯ Peace... May God Bless All The Victims Of 26-Nov-08.

20-11-2008, 09:36 PM	#9
s_mitra Junior Member Join Date: Jun 2008 Location: WestBengal Posts: 10 Rep Power: 0	Invalid usr name/pwd According to BB portal, due to overhaulling this may occur now. One line in marquee " Do not change password, it will take sometime to be changed". Suggestions: 1. you can register a compln to your local circle. They will reset your pwd. 2. give a detailed error code complnd to your local exchng's officer and ask him to reset your pwd.

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19-11-2008, 05:56 AM	#3
HydraHeaded Junior Member Join Date: Mar 2008 Age: 28 Posts: 71 Rep Power: 1	It happens to me hundreds of time; this is just one of the problems. The one I am facing recently is where it stops responding while connecting at Connecting WAN miniport (or whatever the message is). Just try again in a few seconds.

19-11-2008, 06:07 AM	#4
Evander Leopold The Last Patriot Join Date: Oct 2008 Location: kolkata Posts: 1,940 Rep Power: 2	hmmmmm, i have successfully loged in now. But the trouble is, usage portal is rejecting my portal id/password. This is very strange.

19-11-2008, 06:59 PM	#5
rupu1983 Bronze Member Join Date: Aug 2008 Location: Kolkata Posts: 274 Rep Power: 1	Same story for me also portal id is not recognized and last night few times 691 error also present

19-11-2008, 08:06 PM	#6
Evander Leopold The Last Patriot Join Date: Oct 2008 Location: kolkata Posts: 1,940 Rep Power: 2	server prblem, they have repaired it. Can u log in now ???

19-11-2008, 10:01 PM	#7
superprash2003 Platinum Member Join Date: Feb 2008 Posts: 1,555 Rep Power: 2	this happened to me a few times as well.. it sometimes works within an hour.. sometimes even a day..

19-11-2008, 11:48 PM	#8
rupu1983 Bronze Member Join Date: Aug 2008 Location: Kolkata Posts: 274 Rep Power: 1	now line is fine

30-12-2008, 11:35 AM	#10
rupu1983 Bronze Member Join Date: Aug 2008 Location: Kolkata Posts: 274 Rep Power: 1	Today since early morning 691 error is present although i type correct password but still this error is present so I could not able to log in last 5 hours (5 hour continuously showing this error) then i thought some body change my password i try to contact BSNL help line but i can't able to contact also(every time line is busy) at last few min ago i can log in with same password. I don't know why this is happening.Because other customer in this area are not facing this problem during that time according to local exchange(i contact with them one hour ago)

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Error 691 : Username/password invalid

Error 691 : Username/password invalid

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