Sir,
I have a home 250 plan & to convert it to home 750 plan. I submitted an application at 21st of October & they told me my plan will be changed within 2 or 3 days & confirm your account changed or not asked to help line no. 1957 on 23rd Oct call to help line no. & they told me that my account is converted to home 750 plan & after I used my account like home 750 plan & I download many thing in unlimited & my account also showing chargeable unit zero but when I received my bill I was shocked it is Rs.15896/- they charge me home 250 plan & no unlimited free when I went to BSNL office they told me plan never change before 1st of the month & you have to pay full payment. I have checked also BSNL your website, you can change your plan any time.
I request you to give me whatever help possible and also post my complaint in your site. Please also let me know the procedure for moving the Consumers Court.



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