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Excess billing in combo plan

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Old 11-28-08, 10:55 AM   #1
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Default Excess billing in combo plan

Hi
i use bsnl broadband from the last 2 months, its combo plan (phone + bb), first time a bill came of about, 1009 Rs. its written

SURCHARGE 40 RS
DEBITS 1009

GRAOSS AMOUNT 1009.00

i paid that bill, but now in the second month, its 2400 rs,

SURCHARGE --RS
DEBITS 1633
SERVICE TZX 149
GROSS AMOUNT 2400

i am sure that i did not use much this month. But i have downloaded a lot in the free hours, ie 2 am to 8 am, This is the second time having bills like this.

Anybody has similiar problems there?? I rarely use the landphone so its not billed from that..Plz help me
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Old 11-28-08, 11:13 AM   #2
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If you are sure that you have downloaded most during 2 AM -8 Am & if you have any supporting evidence for that.Then make a complaint to your nearest BSNL CC or exchange.

If you want to get rid of these billing head aches then shift to unmilited plans.
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Old 11-28-08, 09:54 PM   #3
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what does it say in the bsnl portal?
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Old 12-01-08, 04:26 PM   #4
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When you download during the happy hours (2 AM to 8 AM), you need to reboot the modem at 2 AM and 8 AM. Else everything is counted as chargeable. Please see these two articles:

1. Automatic rebooting of router at 2 AM and 8 AM
2. Ultimate Night Usage Manager.
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Old 12-01-08, 11:29 PM   #5
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PLease CLarify the bill from your Portal. and if everything is normal in your Portal then make a complain to BSNL
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