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  1. #1
    India Broadband Internet
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    Default BSNL dataone dsl broadband internet trouble shooting

    Problem Error-678
    Description This is most common problems. It is due to poor connectivity. Problem can be anywhere between B.RAS - Tier 2 - DSLAM - Modem - PC of the customer.
    Remedy Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Then retry.


    If problem is not solved then Reset Modem [Back pin (in the hole) to be pressed in switched ON condition]
    [Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off and then ON and system may be stable. Then retry.
    If problem is still not solved then
    a)Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem.
    b)Check Modem to splitter connectivity.
    i) Jack in & Jack out the cable of / to the modem and to the splitter
    ii)Jack in & Jack out the telephone connection of the splitter.
    If lamp is still blinking - then it is due to poor line condition / fault.
    The case has to be referred to Area Broadband Team for attending the fault.

    Problem Error-691
    Description User id and Password problem.
    Remedy The case is to be referred to Central Broadband Team (08.00 AM to 08.00 PM). Central Broadband Team will reset the password and intimate that password has been reset.

    Problem Error-769
    Description LAN not enabled.
    Remedy

    The LAN Card has to be enabled by following the steps given below.
    i)Go to Desktop.
    ii)Click "My Network Place".
    iii)Select Properties.
    iv)Click "Enable the local network".

    Problem Error- 797
    Description Modem or LAN driver problem
    Remedy Reset the Modem (in on condition ) by pressing button available in the backside hole of the modem and wait for 2 mintues and then log on. If the problem is not solved then call your vendor to check computer LAN Card driver.

    Problem Error-718
    Description i)Peak Hour - This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of B.RAS.
    ii)Slack Hour -This problem occurs if PPPoE is corrupted.
    Remedy i)Peak Hour - Please try after some time.
    ii)Slack Hour - Please load PPPoE again.

    Problem Error - 630-633
    Description Computer LAN Card problem.
    Remedy LAN Card has to be changed.

    Problem OSP Internet is working, Data One is not working
    Description Cable Internet is working. Tata / Reliance is working but Data One is not working. Data One is working through LAN Card. Problem can be seen by observing PC lamp (in black modem) LAN lamp ( in white modem) which might not be glowing or may be blinking.
    Remedy LAN Card has to be changed.

    Problem Site not opening from Data One
    Description From VSNL sites are opening, Dial-Up sites are opening but from Data One sites are not opening. Probable reasons
    i)Internet explorer is not supporting the Pope (may be pirated OS).
    ii)Virus corrupting Internet explorer.
    Remedy The customer is requested to set it right.

    Problem BSNL BB DNS server may be having problem.
    Description DNS is not responding.
    Remedy Ping-61.1.96.69 or 61.1.96.71 and check up whether DNS is responding.

    Broadband Utilities
    To see usage details Log in to Broadband, Go to 10.240.43.216 or 10.150.128.195.
    Click on Service Record. Details of the current month usage and previous month will be shown.

    To change password Log in to Broadband, Go to 10.240.43.216 or 10.150.128.195.
    Click on 'change password', give 'Old password', 'New password' and confirm. Password will be changed.

    Trouble shooting of Broadband Modems

    White Modem
    After switch ON wait for 2 to 3 minutes to get the modem stable.
    If telephone line / dial tone problem, contact '198'.
    If Broadband / Internet not working, contact '1600-424-1600'.

    Lamp features
    i)Power - ON - Red
    ii)WAN -Yellow
    when stable OK
    when blinking Data transfer
    when not stable Line is faulty
    iii) LAN - Green
    when stable OK
    when blinking fast Data transfer
    when blinking slow Modem to PC link problem
    iv)PPPoE - No use.
    Reset pin is at backside Hole - to be reset whenever required in ON condition of the modem.

    Black Modem
    After switch ON wait for 1to 2 minutes to get the modem stable.
    If telephone line / dial tone problem, contact '198'.
    If Broadband / Internet not working, contact '1600-424-1600'.

    Lamp features
    i)Power - ON - Red
    ii)WAN -Yellow
    when stable line is OK
    when blinking slow, line trouble.
    iii)PC - Green when stable OK
    PC - Off- PC not connected
    iv)Data - Green - Flashing - Data transfer
    Reset pin is at backside Hole - to be reset whenever required in ON condition of the modem.

  2. #2
    Admin's Avatar
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    Jan 2006
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    7,830

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    Thanks for such a useful post, Hope visitors here will get some help out of it.

  3. #3
    multicaly
    Guest

    Default

    Hi!
    I am using a huawei WA1003A router which i got with my BSNL connection. I have setup the wireless and am able to surf the net but any time i start downloading files the router freezes ( all the lights go off except the power ) and i have to restart it .... The connection speeds are good and LAN works fine ...... is there any thing that can be done ?
    thanks ...

    Binu

  4. #4
    broadband_support
    Guest

    Default Problem solution for Error-691 & Error-678

    if you want to solve problme (error 691 and 678)

    you must programme your username, password in modem



    Quote Originally Posted by India Broadband Internet View Post
    Problem Error-678
    Description This is most common problems. It is due to poor connectivity. Problem can be anywhere between B.RAS - Tier 2 - DSLAM - Modem - PC of the customer.
    Remedy Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Then retry.


    If problem is not solved then Reset Modem ... ...

    < pls see view the first post on this thread >
    Last edited by mmm; 11th February 2007 at 09:20 AM.

  5. #5
    Junior Member

    Join Date
    Jan 2008
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    1

    Thumbs up Thanks from Renovau Team

    Hi
    We read your guidelines regarding Broadband.
    Can u send the configuration of the wi fi modem used in the BSNL
    Thanks in advance.
    sandip

  6. #6
    Admin's Avatar
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    Hi sandipthakor, Your question is not very clear to me.. could you please rephrase it

  7. #7
    Junior Member

    Join Date
    Jun 2008
    Posts
    15

    Default Error-678

    I am facing this problem from last two days when I am trying to connect Internet it's showing the above Error so I called up BSNL guys whether the srever is down or not because Error is showing that remote computer couldn't respond but BSNL people told me that there are no such problem in their server. I have tried all the ways mentioned to sort out the problem but I doesn't.

    All the lights are stable in my Modem- Red, Green & Yellow.

    What is the remedy?

    Please help. Thanks in advance.

  8. #8
    Platinum Member
    whitestar_999's Avatar
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    error 678 sometimes happens.try at night time.if still no success check that no phone is connected before splitter or better connect only modem to line with splitter first & then without splitter to check.

  9. #9
    Junior Member

    Join Date
    Oct 2008
    Posts
    3

    Smile

    Last time i was having the same problum 678 .
    Fir my connection it was a fault in port given to my number in the excahnge they changed that one and now it works very well.........


    now i have another problum my connection disconnect after some time and need to re dial please help me my email id is sandeep88_jhand@yahoo.co.in

  10. #10
    Platinum Member

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    ensure that all your telephones are connected after splitter.. go to http://192.168.1.1 and go to status.. and post your SNR

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