India Broadband Forum

StormShadow

My letter to BSNL regarding poor broadband services.My letter to BSNL regarding Non Existant Night Unlimited 2-8 broadband in Home 500

I request BSNL Broadband users in general and Bangalore in particular who are facing similar issues to contact Senior Officers like PGM (pgmbgtd at sancharnet.in), DGM (dgm_ns at sancharnet.in) , AGM (PR) (pg_ktkbng at bsnl.co.in).

I hope that when users complaint in large numbers, action will be taken.

Thanks for having this ISP forum.

itsmemad

I think u have to talk tough now and approach consumer court... Intimate BSNL about ur decision before going to court... They might fix ur problem when they will feel threatened!

robert_0007

Yes I agree with itsmemad. yiou should talk to the higher officials directly or through phone and then if your problem not solved by BSNL, you can go to the consumer court.

rupu1983

Yes this is genuine problem you can complaint in TRAI also and Just complaint them day by day until they solve your problem.I had faced almost same problem few months ago I had complaint several times after one month my problem had solved

StormShadow

As u have said, i have been constantly calling these officers including ther DGM (NP) of BAngalore. Since he has not be of any help I was told to contact the GM (DNW Data Networks) who controls the NOC. After a formal letter to the PGM by our Area Manager and multiple complaints coming from users to the PGM and GM of broadband, GM (DNW) has acknowldeged that there is an acute shortage of international gateways as BSNL broadband has double its capacity. He has aksed me to wait for 10days until that proposed upgradation is in process.

I hope the concerned people in BSNL will expedite this in earnest.

internet_guy

"bsnl has double it capacity",

sore losers !!! why didn't they upgrade the international gateway servers before the bsnl broadband capacity was doubled

as i told earlier,these greedy people gave away lots of new connection,without upgrading their servers and bandwidth and result of that low speeds during night ul

if u cant upgrade the servers,stop giving new connections,its affecting old customers

this what happens when bsnl is handled by a unqualified person ,who is not deserved to be in that position

bring back dayanadhi maran or any other person who is qualified to be in that position


i dont think the problem will solve in 10 days it will take 1 more year,when its solved a new problem arises n same crap again bsnl will say the bsnl has triple its capacity

StormShadow

my main grouse is that i do not get any speeds at all during NU 2-8. I have been trying to download a Linux OS for the past 2 months during the 2-8am. but still no success. wtf

it is time somebody hammered some sense to these morons

You are right. I have constantly complained despite the DGM (NP)'s -ve attitude. I had even complained to the CDM of BSNL (cmdbsnl at bsnl.co.in ), Public Grievance -Deputy Director Generals (ddgpg at bsnl.co.in) PGM of BSNL (pgmbgtd at sancharnet.in) Bangalore many a times.

Since BSNL's CMD and PGM of BSNL Bangalore had recieved many complaints against broadband service and NU in particular from all over India, Today i got to know this matter was brought to the notice in the meeting arranged for customer grievance and also presided by the new CGM of KTK CIRCLE Mr. Raghavan.

I am now told that BSNL is actually going ahead with the biggest upgrading of international gateway so far done by BSNL within a period of minimum of 10 days to a max of 20-30 days.

Only time will tell as to how far this information given by DGM (NP) / PG officer is true.

I will also file a RTI since I want to know the parameter devised by BSNL on giving contract to private outsourced call center, qualification and training of these employees and whether any audit is being done and if it is done - is the information available in the public domain.

Now I want to ask any experts here :-
that can i file an RTI regarding the procedures followed by BSNL regardin the upgradation of international gateways and when does BSNL decide to upgrade and time taken for this upgradation.

talktoanil

Yes you can

RTI India - Complete Online Community Portal for Right to Information

RTI Complaint & Appeal

also ask them to reduce rates OR increase speed

StormShadow

now the DGM (NP) of Bangalore is telling me that he has sent a proposal to BSNL management to scrap the NU 2-8 plans or charge a fee for that. His pretext is that users are misusing the NU 2-8 by using automated software to download.

Instead of upgrading the international gateways, a new pretext is being made to give shoddy service. DMG (NP) of bangalore has an extremely
-ve attitude towards users demanding good speed and gets abbusive when you demand good service from BSNL.

itsmemad

if that happens, BSNL will be abondoned by many users...

Evander Leopold

Go tell him to watch his back when he gets out of his house,

internet_guy

DGM (NP) seems like a lazy guy who is afraid of losing profits

are citizens serving bsnl or bsnl is serving us ?

people like this one shud be kicked out,he doesnt know how a customer feels when there r low speeds

just4kix

BSNL doing away with NU 2AM-8AM is a real possibility. MTNL has scrapped it, I think. Or may be I am just paranoid.

internet_guy

mtnl is in mumbai and delhi

bsnl is nation wide and there will be more than million users using 500 plan ,so if they scrap it i am sure people will start making noise


if they cant provide decent speeds during night ul ,how can they provide 2mb speed ul in future

thats_me

Night UL speed is very inconsistent indeed. I get 200KBps sometimes and it falls and rises like a random curve and sometimes it even goes down to 35 KBps.

Anyway BSNL needs to upgrade few things and I feel two of the most important and immediate things are : Customer Support [need this badly] , & 2Mbps Dedicated BW to limited plans instead of "upto 2Mbps".

sachy24

These conditions provides a platform to other companies like AOL india. I'm waiting for them to start providing their net connection.

thats_me

Yea MSN would be great too.....

just4kix

That argument may not hold much water. If BSNL says that all you are doing is downloading illegal stuff, you cannot win. But as I said, I may be paranoid. BSNL may do no such thing because they may genuinely loose customers.

Evander Leopold

they will loose me, thats for sure.

internet_guy

just4kix dont be paranoid man,there lot of user in india who use night ul
bsnl will be loosing its customers ,if they go against their customers

i will terminate mine too