Thread: My letter to BSNL regarding Non Existant Night Unlimited 2-8 broadband in Home 500

My letter to BSNL regarding poor broadband services.My letter to BSNL regarding Non Existant Night Unlimited 2-8 broadband in Home 500

I request BSNL Broadband users in general and Bangalore in particular who are facing similar issues to contact Senior Officers like PGM (pgmbgtd at sancharnet.in), DGM (dgm_ns at sancharnet.in) , AGM (PR) (pg_ktkbng at bsnl.co.in).

I hope that when users complaint in large numbers, action will be taken.

Thanks for having this ISP forum.

Non Existant Night Unlimited 2-8 internet in Home 500

Dear Sir,

Subject:- *080- xxxxxxxx- Persisting "Network Problem" during
night 2-8 unlimited for 3 months. * *(Home 500 upto 2Mbps )

This is my third letter to you regarding the same issue of
no Internet during 2-8 night unlimited for the past 3 months.
I would like to enlighten you the fact that the problem
regarding "Network Problem" during night 2-8 unlimited for
3 months is far form over. Internet comes to a standstill during
the night 2-8. I feel that BSNL has been cheating me for the past
3 months by not giving even the TRAI defined minimum of 256kbps
speed. How can BSNL call it broadband when the speed is less than
56kbps and latency is 1300ms+. Why is BSNL cheating me?

It is utterly shameful that despite bringing these issues to the
concerned senior officers like DGM (NP), the
problems still persists for 3 months. I would like to know the
steps taken by BSNL to solve this problem. Is 3 months not a fair
enough time to upgrade the network, bring new routers or reroute
traffic. BSNL's market share will definitely slide day by day
because of pathetic indifferent attitude of BSNL. There has been no acknowledgement nor there has been any
redress to my grievance for 3 months.

The staff at broadband call center have refused to register any
complaints for 3 months now. BSNL's broadband call center is one
of the most dispeakable and unprofessionally managed call center
i have come across. One can't get any worse than these fellas.
There is no empathy for customer problems nor is it service oriented.
BSNL broadband support service is a cruel joke played by BSNL
on it's customers. It is just a hogwash and I have no idea how the
competent authority in BSNL give a contract to such 3rd class
customer support.

During the Night Unlimited 2-8 the Internet goes to a coma of sorts.
Though the connection is established, for all practical purposes
Internet does not work. What can one do with a speed of 10 ~ 20 kbps
and a latency of 1300ms+. Is there no customer empathy??

Is there no courtesy on part of BSNL Senior Officers to fix this
damn thing. It is very sad to see that despite my best efforts to
report this to concerned BSNL officers, not one has bothered to fix
it or even acknowledge the persisting problem. I am totally
frustrated as everybody just passes the buck around in BSNL.

BSNL has no right to give service as bad as this and I as a customer
really don't deserve this non existent 2-8 night unlimited offer and
a customer support that is just ridiculous.

Whoever is responsible for managing the broadband and this
dysfunctional call center should be ashamed of providing such
worthless customer support.

I hope BSNL would come to its senses and work to improve its services
and provide a customer support center that is professional.

regards

==

==

I think u have to talk tough now and approach consumer court... Intimate BSNL about ur decision before going to court... They might fix ur problem when they will feel threatened!

Yes I agree with itsmemad. yiou should talk to the higher officials directly or through phone and then if your problem not solved by BSNL, you can go to the consumer court.

Yes this is genuine problem you can complaint in TRAI also and Just complaint them day by day until they solve your problem.I had faced almost same problem few months ago I had complaint several times after one month my problem had solved

As u have said, i have been constantly calling these officers including ther DGM (NP) of BAngalore. Since he has not be of any help I was told to contact the GM (DNW Data Networks) who controls the NOC. After a formal letter to the PGM by our Area Manager and multiple complaints coming from users to the PGM and GM of broadband, GM (DNW) has acknowldeged that there is an acute shortage of international gateways as BSNL broadband has double its capacity. He has aksed me to wait for 10days until that proposed upgradation is in process.

I hope the concerned people in BSNL will expedite this in earnest.

"bsnl has double it capacity",

sore losers !!! why didn't they upgrade the international gateway servers before the bsnl broadband capacity was doubled

as i told earlier,these greedy people gave away lots of new connection,without upgrading their servers and bandwidth and result of that low speeds during night ul

if u cant upgrade the servers,stop giving new connections,its affecting old customers

this what happens when bsnl is handled by a unqualified person ,who is not deserved to be in that position

bring back dayanadhi maran or any other person who is qualified to be in that position


i dont think the problem will solve in 10 days it will take 1 more year,when its solved a new problem arises n same crap again bsnl will say the bsnl has triple its capacity

my main grouse is that i do not get any speeds at all during NU 2-8. I have been trying to download a Linux OS for the past 2 months during the 2-8am. but still no success. wtf

it is time somebody hammered some sense to these morons :hammer:

Originally Posted by rupu1983

Yes this is genuine problem you can complaint in TRAI also and Just complaint them day by day until they solve your problem.I had faced almost same problem few months ago I had complaint several times after one month my problem had solved

You are right. I have constantly complained despite the DGM (NP)'s -ve attitude. I had even complained to the CDM of BSNL (cmdbsnl at bsnl.co.in ), Public Grievance -Deputy Director Generals (ddgpg at bsnl.co.in) PGM of BSNL (pgmbgtd at sancharnet.in) Bangalore many a times.

Since BSNL's CMD and PGM of BSNL Bangalore had recieved many complaints against broadband service and NU in particular from all over India, Today i got to know this matter was brought to the notice in the meeting arranged for customer grievance and also presided by the new CGM of KTK CIRCLE Mr. Raghavan.

I am now told that BSNL is actually going ahead with the biggest upgrading of international gateway so far done by BSNL within a period of minimum of 10 days to a max of 20-30 days.

Only time will tell as to how far this information given by DGM (NP) / PG officer is true.

I will also file a RTI since I want to know the parameter devised by BSNL on giving contract to private outsourced call center, qualification and training of these employees and whether any audit is being done and if it is done - is the information available in the public domain.

Now I want to ask any experts here :-
that can i file an RTI regarding the procedures followed by BSNL regardin the upgradation of international gateways and when does BSNL decide to upgrade and time taken for this upgradation.

Yes you can

RTI India - Complete Online Community Portal for Right to Information

RTI Complaint & Appeal

also ask them to reduce rates OR increase speed

now the DGM (NP) of Bangalore is telling me that he has sent a proposal to BSNL management to scrap the NU 2-8 plans or charge a fee for that. His pretext is that users are misusing the NU 2-8 by using automated software to download. :yawn:

Instead of upgrading the international gateways, a new pretext is being made to give shoddy service. DMG (NP) of bangalore has an extremely
-ve attitude towards users demanding good speed and gets abbusive when you demand good service from BSNL.

if that happens, BSNL will be abondoned by many users... :lol:

Originally Posted by StormShadow

now the DGM (NP) of Bangalore is telling me that he has sent a proposal to BSNL management to scrap the NU 2-8 plans or charge a fee for that. His pretext is that users are misusing the NU 2-8 by using automated software to download. :yawn:

Instead of upgrading the international gateways, a new pretext is being made to give shoddy service. DMG (NP) of bangalore has an extremely
-ve attitude towards users demanding good speed and gets abbusive when you demand good service from BSNL.

Go tell him to watch his back when he gets out of his house,

DGM (NP) seems like a lazy guy who is afraid of losing profits

are citizens serving bsnl or bsnl is serving us ?

people like this one shud be kicked out,he doesnt know how a customer feels when there r low speeds

BSNL doing away with NU 2AM-8AM is a real possibility. MTNL has scrapped it, I think. Or may be I am just paranoid.

mtnl is in mumbai and delhi

bsnl is nation wide and there will be more than million users using 500 plan ,so if they scrap it i am sure people will start making noise


if they cant provide decent speeds during night ul ,how can they provide 2mb speed ul in future

Night UL speed is very inconsistent indeed. I get 200KBps sometimes and it falls and rises like a random curve and sometimes it even goes down to 35 KBps.

Anyway BSNL needs to upgrade few things and I feel two of the most important and immediate things are : Customer Support [need this badly] , & 2Mbps Dedicated BW to limited plans instead of "upto 2Mbps".

These conditions provides a platform to other companies like AOL india. I'm waiting for them to start providing their net connection.

Yea MSN would be great too.....

Originally Posted by internet_guy

mtnl is in mumbai and delhi

bsnl is nation wide and there will be more than million users using 500 plan ,so if they scrap it i am sure people will start making noise


if they cant provide decent speeds during night ul ,how can they provide 2mb speed ul in future

That argument may not hold much water. If BSNL says that all you are doing is downloading illegal stuff, you cannot win. But as I said, I may be paranoid. BSNL may do no such thing because they may genuinely loose customers.

they will loose me, thats for sure.

just4kix dont be paranoid man,there lot of user in india who use night ul
bsnl will be loosing its customers ,if they go against their customers

i will terminate mine too

I am a victim of this and I'll not let them continue this

Originally Posted by technoholics

I am a victim of this and I'll not let them continue this

Please explain it in detail

Finally today I got the call from the DGM (NP) BSNL Bangalore's office that the speeds issues during 2-8 unlimited is being reported by many people from Bangalore and a formal report regarding this is forwarded to the CGM (Data Networks) Noida and that this problem will be resolved at the earliest.

I have told them I would wait for 10-15 days max before again contacting the CMD of BSNL Mr. Kuldeep Goyal and then to the consumer court.

Only time will tell as to how far BSNL's Senior officers will honor their word.

People do write your problems regarding BSNL broadband to the concerend officers.

pgmbgtd at sancharnet.in or cmdbsnl at bsnl.co.in or

mis.bsnl.co.in/pgs/internet/pgwebregn.asp

i feel somewhat better now, as speed r good during night ul for some sites

i am not sure how long i will get the same speeds

as on 10th jan 2009 the speeds didnt last much ,now to the same old low speeds, the low speeds start exactly at 2:30 am