India Broadband Forum

hussain2232

hello!
I was using bsnl bb,with Home500C plan and then mid december,i decided to change to 750UL+.On 4th jan,I verified if the plan change had taken place and with the confirmation,I started downloading.Today I checked my usage details and was shattered.
I was simply astonished to see the details.I had applied for plan change in december end and it was told that it will be in effect from start jan. On 4th jan i saw my speed had gone down,so i checked the portal and it showed that i was currently in 750UL+ , then I called the bbservice helpline at 18004241600 and asked the customer care executive and she said that the plan has been changed to 750UL+. Only then did I begin downloading,and now the portal shows that my downloads are not chargeable only after 10th Jan. Now,from 4th to 10th,I downloaded about 13GB. I need help as in what should I do to avoid the mammoth bill that is expected,as i had confirmed the plan change before starting any download?

newprouser

Can u post a screenshot of that portal meassage

hussain2232

as in the portal message showing the usage? or the one where its showing that 750UL+ is "provisioned" ?

newprouser

^ That screenshot of ur portal

rizwan

its not only u brother others are also face the problem
one among them is me also and another who is face this problem
this month many plans are changed only on 8th or 10th

few months back 2 guys faced same problem one got bill of 750ul only
and other got the high bill
so this guy went to the zonal officer and said about issue and later he the bill as 750ul only
so don't worry till bill comes
if u get high bill then got and meet the zonal officer and issue will be solved if then also u problem not solved
u have consumer court also

only thing is ur planed should be changed 750ul and it should be provisioned

mickey

you must post the screenshot of the billing pls..

hussain2232

I dont quite know how to post the screenshot! please help

rizwan,my plan is showing 750ul+ and it is provisioned,but the usage is showing calculated till 10th,after that everyday usage is showing 0.

just4kix

Open the portal page. Use Alt+Printscreen to capture the screen.

Open MS-Paint. Change the attributes of the page size to 20x20. Paste. Save the file as JPEG. Attach the JPG file into the post.

rizwan

brother hussain
even my plan is showing 750ul+ and it is provisioned , and even usage is showing calculated till 9th and from 10th usage is showing 0

brother i had called to bsnl call center guys
they different answer
1> they said it will be charged as 750ul+ plane only
2> they said they have no idea
3> they said it will be charged as 500c+ for 1st to 9th and from 10th to 31th as 750ul+


i know one guy who had same kind of problem who 1st to 3rd of month was calculated and his usage was around 18-21Gb . and from 4th to 31st as 0
and he was charged as 750ul+ only
and
another guy was had same kind of problem and got a huge bill then he contacted zonal head and his problem was solved this one was very old

early one 2 ,3 month old
so don't worry
and i have send u private message also please check out that

hussain2232

Thanks, im attching that "screenshot",but its showing upload of file failed! and when changing attribute to 20*20,the page is being cut so that full image isnt coming.

just4kix

Third answer is correct. If a plan change happens on, say 10th, then:

From 1st to 9th, billing will be as per old plan. Usage limit will be as per old plan and apportioned. For example, if the plan was Home 500 C (usage = 1.5 GB), then for 1st to 9th, the usage limit will be apportioned to 460.8 MB (assuming 30 days in the month; even less for 31 day months).

If the usage limit from 1st to 9th exceeds 460.8 MB, usage charge will apply at 0.80p per MB.

For the rest of the month, if the plan is changed to UL750+, then of course there is no usage limit. But overusage during first nine days will still apply.

__________________

hussain2232

[QUOTE=brother i had called to bsnl call center guys
they different answer [/QUOTE]

The call center guys,rather aunties here in kolkata suck big time.They talk as if they have to rush home and feed a baby,and they are all,I say it with real assertion ALL of them are ill-suited for the job.

could someone please help!

but i was told that my plan was changed from 4th,but the portal is showing billed till 10th,and free from 11th onwards...

sb21pro

why the hell have u posted this same thing so many times ??

hussain2232

cz i wanted a reply.a solution.

sb21pro

c bro posting the same thing more than once will certainly wil not help.
hav some patience

did u get ur bill for dec ?? its out by now, if not then get a duplicate one

hussain2232

Read my post again,the discrepancy is expected in the bill of january. Anyways,since I had to fightmy way to getting a connection,I had the numbers of all top notch officers of bsnl in my city and I made around 30 calls to their offices and now its expected to be corrected.They are now saying that though the portal shows that downloads will no be charged from the 10th of Jan,it actually will not be charged from 1st of Jan, and they too accept that the bsnl website is crappy!

sb21pro

ohh, sorry my mistake , i thought it was for dec

rizwan

this is not possible
usually when ur exceed ur free limit u get a email from coustermer care like this
Dear User,
Your current Broadband Usage has crossed the free-limit of xx GB.Your Service details are given below

Service-UserID: your_mail_ID
Current-Plan : plan_name
Period of current plan considered : current_month
(the free-limit mentioned above does not account for pro-ration due to suspension, reactivation, termination & plan-change)
Warm Regards,
Customer-Care Team,
BSNL Broad-Band Services

This is a system generated mail. Please do not reply back to this email ID


in this the most important part to notes is this
(the free-limit mentioned above does not account for pro-ration due to suspension, reactivation, termination & plan-change)


here they mention what ever free-limit mentioned above does not account for pro-ration due to suspension, reactivation, termination & plan-change

most people don't know meaning of pro-ration

its meaning is To divide, distribute, or assess proportionately.

To settle affairs on the basis of proportional distribution.

and there they mention plane change also
so this one cant be applied
and i even heard of 2 cases where they were not charged

its better wait and watch till u get the bill

just4kix

The mail from BSNL is just a warning and nothing more.

What I have said can be confirmed when this actually happens.

You have completely misunderstood the mail.

The mail is auto generated. It assumes that you had the same plan through out the month. So if there was a plan change, it will take the plan details when the usage limit exceeded.

As far as your two cases are concerned, please check what plan change occured. It may be that the plan change was from a lower plan to higher plan.

I myself had UL900 (as it was then) and changed to Home 500 C during the end of month. For the last 4 days, my plan was Home 500 C and my usage exceeded a little. I was asked to pay Rs. 120 as usage charges.

rizwan

may be things changed now

see my case few mounts ago

even before in month of august i had changed my plane from 500c to 500c+

then my 500c+ plane was conformed on 6th but sill i was charged in 500c+

my usage for that month was 2961103kb its 2892 mb
and limit for 500c+ was 2.5Gb its 2560 mb

my additional usage was 332mb
i was charged around Rs 266 extra
my total bill was around Rs 975

if i was charged 1st to 5th as 500c
and from 6th to 31th as 500c+

my free usage would be around 248mb from 1st to 5th
and
my free usage would be around 2148mb from 6th to 31st
total is 2396mb

then i would be charged Rs 396 extra
my bill would be around around Rs 1100

now i was informed by the bsnl guys that
that we will be charged as 750ul+ only and not 500c or 500C+