Thread: Unbelievable customer service from BSNL

Hi friends,

I cannot stop myself writing again about the speedy and up-to-mark customer service provided by BSNL Faridabad, Haryana circle. This is my 4th encounter with BSNL customer care in last 2 years and it's been a wonderful experience so far
My ADSL BB connection broke down on 7th Jan 09', I booked an online complaint from my office using link:

//mis.bsnl.co.in/pgs/internet/pgwebregn.asp

On 8th Jan 09' I received a call from local exchange JE and he assured me to fix the issue very same day and to my surprise they send 2 lineman around 3.00 pm and they fixed the issue. BB started working like a fly
Now comes the best part, on 9th Jan I received 3 calls from BSNL customer care (2 from BSNL Faridabad CC and 1 from BSNL Ambala head office) following up whether complaint is addressed or not?

So, guys from all my 4 experience with BSNL, I am sure that if a complaint is booked using online facility then it is addressed quickly coz it is monitored by some central complaint redressal team.
Hope the above mentioned link will help you in some extent. Happy surfing and very Happy Lohri ..... enjoy !!

Originally Posted by anand14may

Hi friends,

I cannot stop myself writing again about the speedy and up-to-mark customer service provided by BSNL Faridabad, Haryana circle. This is my 4th encounter with BSNL customer care in last 2 years and it's been a wonderful experience so far
My ADSL BB connection broke down on 7th Jan 09', I booked an online complaint from my office using link:

//mis.bsnl.co.in/pgs/internet/pgwebregn.asp

On 8th Jan 09' I received a call from local exchange JE and he assured me to fix the issue very same day and to my surprise they send 2 lineman around 3.00 pm and they fixed the issue. BB started working like a fly
Now comes the best part, on 9th Jan I received 3 calls from BSNL customer care (2 from BSNL Faridabad CC and 1 from BSNL Ambala head office) following up whether complaint is addressed or not?

So, guys from all my 4 experience with BSNL, I am sure that if a complaint is booked using online facility then it is addressed quickly coz it is monitored by some central complaint redressal team.
Hope the above mentioned link will help you in some extent. Happy surfing and very Happy Lohri ..... enjoy !!

haaaa???

i have two words to say,,,(please dont mind)
either you are LUCKY
or A BSNL EMPLOYEE...

:d

hiiii i think this is not for complaint booking,i think this is for grievance addressal.
there is a lots of difference between these two

That does show a lack of coordination... why did they have to give you 3-4 calls to check if the problem had been attended to? why cant they have a system where they can log in the outcome of the visit and every one gets to know without bugging the customer?

Any way its still a step in the right direction by Bsnl

Well done Bsnl.

@anand14may
Thanks for the info. I'll see how quick the online complain works when I face any problem in the future. But seriously, its a bit too much to expect from bsnl. Your're probably the first person in my knowledge who praised BSNL's after sales customer care service.