Thread: Dataone problem - Some Sites not opening and very slow internet speed

Originally Posted by totallyfandu

it is ELECTROMOTIVE FORCE

U SAID EMF stands for electromagnetic force. SAME THING BUTT

Many thanks.

I have now moved the router in a different location. I have to observe for a sufficient time and then report here.

In the mean time it will be great to get your views on the following :
a) I am not using a separate splitter, given by BSNL. Because I am using the router and the BSNL line is directly going straight to the router. I am linking the landline also from the Router and the switch is connected to the router. Is this correct?

b) If divide the phone line (which is coming out from the router) into two different lines (by using another junction box), so that I can use parallel line, will that be correct? I think this is not OK.

c) For the heating issue, do you feel I need to change the router and try some other model/brand.

Originally Posted by aray

Many thanks.

I have now moved the router in a different location. I have to observe for a sufficient time and then report here.

In the mean time it will be great to get your views on the following :
a) I am not using a separate splitter, given by BSNL. Because I am using the router and the BSNL line is directly going straight to the router. I am linking the landline also from the Router and the switch is connected to the router. Is this correct?

b) If divide the phone line (which is coming out from the router) into two different lines (by using another junction box), so that I can use parallel line, will that be correct? I think this is not OK.

c) For the heating issue, do you feel I need to change the router and try some other model/brand.

a) Why arent u using the splitter given along with the connection? Does the modem feature inbuilt splitter? Normally the main telephone line is kept as input to the splitter. The two outputs of splitter are fed into the modem and the telephone.

b) The telephone out of the splitter can be used to give parallel connections. All such connections should be given after the splitter only. I hope u understand this point. If not please state so

c) Since this modem is just 3 months old, i suggest u wait for some more time.

Originally Posted by totallyfandu

explain it clearly

I thought u were a broadband subscriber for the past 2 years. Yet u find this post of mine confusing?

If aray finds it hard to digest i will explain more.

Originally Posted by aray

Many thanks.

I have now moved the router in a different location. I have to observe for a sufficient time and then report here.

In the mean time it will be great to get your views on the following :
a) I am not using a separate splitter, given by BSNL. Because I am using the router and the BSNL line is directly going straight to the router. I am linking the landline also from the Router and the switch is connected to the router. Is this correct?

b) If divide the phone line (which is coming out from the router) into two different lines (by using another junction box), so that I can use parallel line, will that be correct? I think this is not OK.

c) For the heating issue, do you feel I need to change the router and try some other model/brand.

I will try to explain as per the above points :

a) I was using the splitter earlier, but since this problem started to happen, I thought to try directly connecting to the router. I am not aware whether GLB-502T has an inbuilt splitter or not but when I checked the diagram of the router, I found it shows telephone line directly connecting to the Router, no splitter shown in between . So I thought let's work without the splitter. If this is not the correct way then I will go back and again work through the splitter.

b) This a great news for me . I asked here because the telephone people always advise not to use parallel line. May be I misunderstood it.

c) Ok, I will wait and see. But I found quite a few negative feedbacks about this router. May be purchasing this router was not a good decision.

Just for my knowledge I would like to know which ADSL router do you recommend for daily usage. I have two PC's (Router > Switch > PC's connected). The router will be in use for approx 14+ hours daily.

Originally Posted by totallyfandu

how he is connected his phone to router whether his router is having rj 11 connectivity for phone which means that his router is inbuilt splitter


and if he wants to connect phone after router then he can use

Yes, I am connecting through a RJ 11 connectivity of the router.

Back Again.

The problem is still happening even after moving the Router to a better place. When I logged in, I was able to work normally but just after sometime (may be about 25-30 min.), suddenly the PPPoE link went off, then when the link came back after a while, again sites like Google not working.

I found the router heated. Although all the four lights are showing ON but still some of the pages are not opening.

This time I took a screenshot of the Modem Status from Router, when it restarted. From my limited understanding (from this forum about SNR margin), I think it shows a much lower value than it should be (marked in the screenshot). I found that even when the Router gets started the DS margin shows a value of 7 or 8 at the highest. I checked this several times.

I checked my line also, Phone working correctly - no noise etc. I have also now added the Splitter but again this problem happened.

Is this a Router related problem? In that case I can go back to the BSNL Nokia Siemens Router (C-2110). Will it work with a Switch?

Originally Posted by aray

Is this a Router related problem? In that case I can go back to the BSNL Nokia Siemens Router (C-2110). Will it work with a Switch?

The Downstream SNR is really low. It should be atleast 6 for a sustained connection. Now i am beginning to wondering whether it is an earthing problem on telephone line..

Something is fundamentally wrong with the arrangement (on BSNL side). So switching between the routers/modems is not going to help. If the Siemens router has 2 or more Ethernet ports, it can be configured to work as a switch/hub.

Originally Posted by cool_techie_tvm

The Downstream SNR is really low. It should be atleast 6 for a sustained connection. Now i am beginning to wondering whether it is an earthing problem on telephone line..

Something is fundamentally wrong with the arrangement (on BSNL side). So switching between the routers/modems is not going to help. If the Siemens router has 2 or more Ethernet ports, it can be configured to work as a switch/hub.

Thanks cool_techie_tvm.

About the earthing problem, does it in any way related to a faulty telephone set?

Originally Posted by aray

Thanks cool_techie_tvm.

About the earthing problem, does it in any way related to a faulty telephone set?

No, it is dependent upon the telephone line. Minor cracks maybe present, which may cause earthing/grounding. Get the telephone line checked thoroughly from BSNL. Mention this term earthing and they will know what is to be done.

Originally Posted by cool_techie_tvm

No, it is dependent upon the telephone line. Minor cracks maybe present, which may cause earthing/grounding. Get the telephone line checked thoroughly from BSNL. Mention this term earthing and they will know what is to be done.

Ok, I will surely mention it when I talk to them tomorrow. I already have booked a Docket and hopefully this info (of earthing) will help to solve the issue.

Thanks cool_techi_tvm

hi aray
staying in lansdown kolkata facing this prob for the past 2-3 days
is it a area specific problemm..
what area do u stay in

You are also facing the same problem? That means we probably have nothing wrong at our end.

I don't think it's area specific but may be plan specific. Are you also using the same plan (U/L 750+ which now is U/L 500+)?

When I went to the exchange last week (it is very difficult to find these people when you visit there), I found another person who also complained at the same time with me. Then they gave us the two different DNS's.

But that has not solved the problem.

Originally Posted by aray

I don't think it's area specific but may be plan specific. Are you also using the same plan (U/L 750+ which now is U/L 500+)?

The tariff of UL 750 has been reduced from 750/- to 500/- in calcutta circle only. They havent altered any of your settings. When u are billed instead of charging 750/- only 500/- will be charged.

Hence there is no change in the plan profile or speed profile in the existing plan.

Originally Posted by cool_techie_tvm

The tariff of UL 750 has been reduced from 750/- to 500/- in calcutta circle only. They havent altered any of your settings. When u are billed instead of charging 750/- only 500/- will be charged.

Hence there is no change in the plan profile or speed profile in the existing plan.

Yes, that is correct but at the same time when the monthly charges are reduced by Rs.250/- monthly, it is also expected that more additional users will join the network. That means more load on the network and that made one wonder whether the present system is capable of taking the extra load or not.

Moreover as you know that they withdrew the extra bandwidth offer also via a message at this page : Calcutta Telephones.

I think these points can be nothing but can also be a pointer to the problem also. When one faces a problem for a considerable period of time it may be viable to think all possible reasons for the problem.

When many users are getting into some kind of problem, from a certain period of time, which co-incidentally matches with the launch of a changed plan, it raises doubt whether the plan is a cause.

But at the same time I do agree that it's only a doubt and not a confirmation. These things can only be confirmed by the technical people of the service providers.

hi aray
i am using the 500 per month plan which has download free from 2 to 8

Originally Posted by aray

But at the same time I do agree that it's only a doubt and not a confirmation. These things can only be confirmed by the technical people of the service providers.

Hey tell the exchange people to change your port too. The port to which your line is connected with the DSLAM present in the exchange. They must be knowing it, for i have also come across certain cases in which changing and reconfiguring the port worked.

Originally Posted by cool_techie_tvm

Hey tell the exchange people to change your port too. The port to which your line is connected with the DSLAM present in the exchange. They must be knowing it, for i have also come across certain cases in which changing and reconfiguring the port worked.

Thanks cool_techie_tvm. I will tell them when we talk about the problem.

In the mean time one good development happened . I talked to D-Link Support and they advised me to Reset the router to the factory default mode by pressing the button at the back of the Router. They also told that even after it if the problem persists then I have to report them again.

I did that and as of now it is working good. I have not found any problem as such till now. Now I will have to again wait and observe and then talk to exchange people.

Originally Posted by totallyfandu

just tell exchange people to reset ur port even after resetting ur port if ur problem is no solve not getting then tell me that change ur port

Thanks totallyfandu for your suggestion. Actually they (Exchange people) have reset my port a number of times. It is clear that it didn't work. So now as I mentioned above have to wait and observe for a day, perhaps, and then request the exchange people to change the port.

Originally Posted by aray

Thanks cool_techie_tvm. I will tell them when we talk about the problem.
In the mean time one good development happened . I talked to D-Link Support and they advised me to Reset the router to the factory default mode by pressing the button at the back of the Router. They also told that even after it if the problem persists then I have to report them again.
I did that and as of now it is working good. I have not found any problem as such till now. Now I will have to again wait and observe and then talk to exchange people.

Resetting the router is one of the basic troubleshooting steps. I thought u must have already done it, hence didnt think of posting it in here. Sorry, my mistake. Besides we need to know the appropriate VCI/VPI values while reconfiguring the modem after resetting.

Anyways nice to know the connection is working hassle free.

Originally Posted by cool_techie_tvm

Resetting the router is one of the basic troubleshooting steps. I thought u must have already done it, hence didnt think of posting it in here. Sorry, my mistake. Besides we need to know the appropriate VCI/VPI values while reconfiguring the modem after resetting.

Anyways nice to know the connection is working hassle free.

No I didn't reset because I had and have no idea about networking. So the initial doubts prevented me to do it.

Regarding the connection no it isn't hassle free. In between I had again problems. The router lights were on but pages like hotmail and even Indiabroadband didn't open.

It looks like my problem is not going to go away so easily.

I just talked to the Telephone exchange people and mentioned about port and also about the earthing problem. They said they are again checking the line but at the same time they told me when the main site (calcuttatelephones.com) is opening they don't feel there is any problem in the line or router.

That's the latest status. I am waiting for their response about the line check result.

Originally Posted by aray

I just talked to the Telephone exchange people and mentioned about port and also about the earthing problem. They said they are again checking the line but at the same time they told me when the main site (calcuttatelephones.com) is opening they don't feel there is any problem in the line or router.

That is one of their tricks to fool subscribers. State some indian site (probably BSNL's) and if it opens up fine then the connection is absolutely ok, according to them. Tell them your predicament. That microsoft related domains are not opening up.

Originally Posted by cool_techie_tvm

That is one of their tricks to fool subscribers. State some indian site (probably BSNL's) and if it opens up fine then the connection is absolutely ok, according to them. Tell them your predicament. That microsoft related domains are not opening up.

Yes, I understood that. You are correct. It's a standard reply. I think I have to go to the exchange personally and talk to the right people there or bring someone with me to check the line.

and tell them that some sites are opening and some are not opening and ask them to give reason why it is happening .

cool_techie_tvm
tell me one thing suppose i am getting ping and i am unable to open any web page and my dns is in auto mode i am getting ping of nearly every site but unable to open that

just tell me

Originally Posted by totallyfandu

cool_techie_tvm
tell me one thing suppose i am getting ping and i am unable to open any web page and my dns is in auto mode i am getting ping of nearly every site but unable to open that

Do something like this. While pinging a certain website, note down the IP address. Now enter the IP address on the web browser. Is the page opening up? Please report back with your findings.

suppose it opens but why it is not opening with site name because no body knows the ip address of all sites

Originally Posted by totallyfandu

suppose it opens but why it is not opening with site name because no body knows the ip address of all sites

Aha. That is where the DNS server comes into play. U see we people cannot memorize all the ip addresses available for every webpage. So IP addresses are translated into alphabets which can be easily memorized.

DNS server basically acts as a telephone directory. When we enter an URL, the DNS server is contacted and corresponding IP of the webpage (to be opened) is found out from database. So if u are unable to browse on entering the url, but is able to browse using the website ip, then definitely something is wrong with your DNS setup.

I hope u understood what i am trying to convey over here.

i understand this thing and thanks


if even after putting dns if sites are not open then what is the reason