India Broadband Forum

shahrukhbachan

I am extremely pissed of with BSNL right now... I have got my internet almost down (I am only getting 10 kbps while I am on 512 kbps unlimited plan) for the last 5 days.. the bsnl people are only saying that there are server problems and it should be resolved soon.. its been 5 days and its not yet resolved or nothing is done.. it took me 10 mins to open indiabroadband in a 512 kbps unlimited plan paying 1350 monthly.. what is TRAI and BSNL doing for customer service... I shouted at all BSNL employees for the first two days and the high officials of BSNL even came to my house and apologized.. but it is still not done and they are not sure when the extremely slow speed and their server problems will be resolved... I was with Sify and much happier than this **** BSNL .. they are not sure even after 5 days of their service being down that when will the speed problem be resovled.. are we in the stone age or something where repairing the lines and servers take so much time .. what should I do friends .. I am really pissed off and I cannot think of doing anything

The BSNL people telll they are helpless and can do nothing about the server and line problems.. are they there at the BSNL offices to show their a**es and nothing else .. I am really irritated .. I tried everything I could as I know most things myself.. I tried removing DNS, changing to Opendns and then DNS Advantage.. I bypassed the router and directly connected one of my laptop to the modem... I changed the modem to check if that makes any difference... I removed all firewalls, antiviruses and did all possible steps that I can do to tweak the connection ... but still the speedtest results are only 10 - 20 kpbs .... I am really growing mad and these uneducated illiterate BSNL people does not know anything properly too... the high official who came to my place did not have proper technical knowledge even and he told that there are some faults with the line and they are checking it... WTF does it take 5 days to check line faults.. when I call the BSNL helpline they say BSNL is facing problem in all over India ... some other BSNL people give other kind of ****.. they are saying the whole of BSNL lines in my city have to be changed with new lines as the old lines are acting faulty... are the BSNL people a**holes or something ??? .. I am staying in Guwahati right now (I was in Delhi previously with Airtel and Sify) and when I tell the BSNL that I have never even had one day of downtime with Sify they simply give the most f**king reply that Guwahati is a **** place and I should not compare it to Delhi.... I am getting really pissed off with the amount of time I am losing due to this bullshit guys... The worst part is that Guwahati is a pathetic **** place (I was born here and so do not think it regionalism) in terms of internet connection.. There is no other unlimited broadband service provider in the whole of Guwahati (In Delhi I used to have a number of choices including Airtel, Tata, Reliance, MTNL, Sify amongst a host of other small ones too) except the shitty BSNL... I am really frustated now with no internet for 5 days ... all my online works have almost stopped and I do not know what to do except wait to see if and when it will be resolved... please tell me what should I do ... I also contacted the highest officers of BSNL at Guwahati directly and they also do not know when it would be resolved... It was even more irritating when I asked the other day to the customer service that will a whole year be taken for this to be resolved and they say that they don't think it should take a year (it pissed me off like anything) but they cannot commit when it would be resolved as it is a technical problem... are technical problems not resolved and they are trying to give me that bullshit... I have worked for international companies in their technical departments and the fastest resolution of every technical problem with awesome customer satisfaction was the first thing in mind for us .... and this BSNL people are saying that they are not sure of when it will be resolved.. its been 5 days and nothing has been done .... what should I do now?

cool_techie_tvm

I understand your frustration at BSNL. Believe me BSNL service is not bad as it looks. I would suggest u get in touch with the nearest internet exchange and find out the real reason. They can inform u whether any works are indeed going on. BTW BSNL is in the process of upgrading its infrastructure all about the country. Another suggestion is to shoot off emails to senior officials (ofcourse without the profanity )

scorpio

UPGRADATION ? ? What plan is going to upgrade ?

Where is the source ?

powerdoc

Every ISP has its problems.I remember when my Reliance network went down & stayed like that for 2 full weeks.I had to pay a few visits to their office to get it rectified.
Do pay a visit to their office as you tend to get the same replies from them on phone.
And you could ask them for a reduction in your upcoming bill if the duration of disconnection exceeds beyond one week.Worked with me.

cool_techie_tvm

BSNL doesnt give away press conferences stating that they are upgrading networks. But they ink deals with firms like UTStar, Nokia-Siemens for upgradation and such news occasionally crops up in the radar.

shahrukhbachan

Buddy I have been using unlimited internet plans for many years now and I have never had even more than a few hours of downtime till date with networks like Sify (which is regarded by most as one of the worst network)

I used to call up my local Sify guys and within half an hour they used to be at my house to rectify the problems

The worst part with BSNL is that they say nobody in Guwahati knows properly how to fix the server problems.. I feel like I am living in a remote village of India .... Sify also had an excellent customer service and the guys would apologize ten times for even a small downtime.. I was in their highest unlimited plan ... I am also using the highest unlimited plan of BSNL but there is no good response or customer service... they were hardly worried about customer satisfaction.. I do not know what is happening and I have contacted the head of BSNL in Guwahati too

cool_techie_tvm

When confronted what was his take on the matter? Since u have contacted the senior most officer BSNL should be speeding up the repairs in your area.

shahrukhbachan

He says it is a BSNL technical problem and he does not have any control over these as the technical teams are responsible for it .. he says people will arrive from Bangalore to fix it... I really feel like I came to a village after I have returned to my hometown from Delhi ... I have left my stable job in Delhi and I have thought that BSNL would provide the same kind of service all over India.. but now I think BSNL is a shitty ISP for sure .. what should I do now ... I am really irritated

matrix

It is very sad to here this kind of frustration? Nothing will help not only BSNL all the state owned utilities don't bother about customer service. As a private sector employee I know how out of the way we support customers. But our state owned utility companies are working in such a manner but there is no awareness to improve customer service. Only in India this will happen there is no accountability at all level.

cool_techie_tvm

Are u sure u met the right person? I mean isnt he the one who should be controlling the various sections and departments? How can he wash his hands when trusted upon with a complaint. I pray the Bangalore teams fix the problem at the earliest.

shahrukhbachan

Yes I contacted the right person... he said he cannot do anything with server and line problems..he is in the administrative side of things and he has ordered the technical people to solve it though he confesses there are no good technical persons in BSNL especially in Guwahati .... he says due to republic day the BSNL employees are also afraid of going to office or fixing problems and lines (frightened of terrorist strikes) ... he has taken me on a priority because the BSNL people have a lot of things to be done at my dad's office (he is an officer in the Assam State Govt. ) ... but I feel like BSNL is the worst service in India and Assam is the worst state in India .. what should I do now .. anyone has got any advice

I am also realizing the state of BSNL and the state of govt service in India... I have worked for international broadband providers like AT&T in the US but our motto even in AT&T (which is a govt. ISP ) was to provide top customer satisfaction .. I am not sure why it happens in India.. I have seen airtel, Sify and they provide excellent service as I saw in delhi.. I don't know why BSNL has to be the worst considering I do not have any other ISP in Guwahati which provides unlimited high broadband plans

panchabhut

The BSNL people generally try to express with their manners & action that
"Itne paise me itna hi milega........"
If u want good customer care, BSNL is definitely no the service for u.

shahrukhbachan

Thanks for the information but BSNL is the only ISP providing unlimited internet in Guwahati. In Delhi, there was a competition amongst different ISPs like Airtel, Sify, Reliance, MTNL, Tata etc and almost all of them were providing unlimited plans at the same rate with the difference of a few hundred rupees at the most. So, "itna paisa me itna hi milega......" because every big ISP in India is providing a much better service in almost the same cost ... yaar rest of the ISP in Guwahati are really pathetic and extremely costly.. I got another connection for my third computer around three days ago where at first the installation charge was Rs.3325 and over that they are going to charge Rs. 1000 for every 3 GB data transfer .... they have a speed of 2 Mbps and they do not have any good unlimited plan.. they have one unlimited plan where they charge Rs.1200 for one month and 512 kbps is divided amongst 50 customer ....now 3 GB can be finished in a day or two and I do not want to end up paying a Rs.20000 as my monthly broadband bill ... yaar I cannot explain the frustation I am going on.. it is like "na ghar ka raha na ghaat ka"


Its been 8 days today and still my internet speed is extremely low (improved by around 30 kbps and I still get only 50 - 80 kbps download speed in my 512 kbps plan) ... the only thing which has improved properly is that my uploading speed has almost returned back to normal now with 400+ kbps uploading speed ... the BSNL people seem to be sleeping and whenever I contact them they simply reply that they are checking the lines.. sometimes they say virus has attacked their server.. sometimes they give other **** and so on... please explain what should I do .. I am really irritated now and my internet is almost down for around 8 days now and still nobody is sure when it would return to normal .. please advice me on what step should I take now or should I simply wait like a fool without any surety

swami2x

50 - 80 KB/s over 512 kbps plan is ideally you will get my friend.. so problem is fixed for you now.. 512 kbps plan aint gonna give you 512 KB/s download speed.

cool_techie_tvm

He has stated that he is getting 50-80kbps, not 50-80 kBps.

shahrukhbachan

Its 50 - 80 kbps .. I never wrote KBPS .. I have been using and dealing in broadband for years and I would never even complain if I got above 55 KBPS in a 512 kbps plan .. if you read the post, you will also see that I wrote my uploading speed went back since the last few days to 400+ kbps .. so do you think I would tell that I am getting 400+ KB/S .. that would be merely insane if such a high speed is provided by BSNL to home users .. everything is in kbps and not KB/S


Thanks for correcting him... But it is 9 days and BSNL has not done anything till now .. I have contacted everyone in the high authorities of BSNL in my place but they are simply saying there is problems with their lines and servers .. but how can any server or line problem take more than 9 days (they are still not sure when it would be fixed) ... BSNL is the crappiest service I have seen in my entire life ... I think there are a bunch of fools there sitting in BSNL who do not even know to fix their lines for more than 9 days .. the worst part is that nobody can sure when their lines would be fine or lines would be fixed or whatever it is (they have given loads of crappy bullshit and so I am not sure what is the actual issue ) ... what can I do now except wait .. I am getting increasingly frustated and nowadays I have almost left hope of getting my internet fixed