India Broadband Forum

michaelfernando

Hi All,

I have a unique problem(I dont know if its posted before).

I have a Home 750 UL plan

The other day I had kept my connection ON all night..when I woke up the next morning..the connection was there but my browser wasnt connecting to any website..

Thankfully it connected again when I tried later. Then again I kept my connection ON all night and in the morning it wont connect. This time though I wasnt lucky and the connection is down for the past 2 Days.. I have called BSNL call center and they said they will forward my complaint to the Technical People..

I checked out my router log during this time and here it is for you:

bridge only stop
SNMP TRAP 3: link up
Quick bridge not allow multi-channel
bridge only stop
SNMP TRAP 3: link up
Quick bridge not allow multi-channel
bridge only stop
SNMP TRAP 3: link up
Quick bridge not allow multi-channel
bridge only stop
SNMP TRAP 3: link up
Call Failed
No DNS server available
adjTimeTask fail: wrong domain name
No DNS server available
Last errorlog repeat 10 Times
adjTimeTask fail: no server available
adjtime task pause 60 seconds
Call Failed
Call Failed
No DNS server available
adjTimeTask fail: wrong domain name
No DNS server available
Last errorlog repeat 10 Times
adjTimeTask fail: no server available
adjtime task pause 1 day
netMakeChannDial: err=-3000 rn_p=8048d690
Last errorlog repeat 19 Times
Call Failed
Call Failed
Call Failed
netMakeChannDial: err=-3000 rn_p=8048d690
Last errorlog repeat 3 Times
netMakeChannDial: err=-3000 rn_p=8048d690
Last errorlog repeat 10 Times
Call Failed
netMakeChannDial: err=-3000 rn_p=8048d690
Last errorlog repeat 4 Times
Call Failed
Call Failed
netMakeChannDial: err=-3000 rn_p=8048d690
Last errorlog repeat 3 Times
Call Failed
netMakeChannDial: err=-3000 rn_p=8048d690
Last errorlog repeat 4 Times
netMakeChannDial: err=-3000 rn_p=8048d690

ANOTHER LOG::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::

WANIPConnection->GetGenericPortMappingEntry failed
WANIPConnection->GetGenericPortMappingEntry failed
Exception occured, EPC=801855b0 ,RA 8018568c
MPOA Link Down
LAN promiscuous mode <1>
Last errorlog repeat 2 Times
SNMP TRAP 0: cold start
main: init completed
SNMP TRAP 3: link up
No DNS server available
adjTimeTask fail: wrong domain name
No DNS server available
Last errorlog repeat 10 Times
adjTimeTask fail: no server available
adjtime task pause 60 seconds
MPOA Link Up
bridge only start
SNMP TRAP 3: link up
Quick bridge not allow multi-channel
bridge only stop
SNMP TRAP 3: link up
Quick bridge not allow multi-channel
bridge only stop
SNMP TRAP 3: link up
Quick bridge not allow multi-channel
bridge only stop
SNMP TRAP 3: link up
Quick bridge not allow multi-channel
bridge only stop
SNMP TRAP 3: link up
Quick bridge not allow multi-channel
bridge only stop
SNMP TRAP 3: link up
Call Failed
No DNS server available
adjTimeTask fail: wrong domain name
No DNS server available
Last errorlog repeat 10 Times
adjTimeTask fail: no server available
adjtime task pause 60 seconds
netMakeChannDial: err=-3000 rn_p=8048d690
Call Failed
netMakeChannDial: err=-3000 rn_p=8048d690
Last errorlog repeat 17 Times
netMakeChannDial: err=-3000 rn_p=8048d690

Please help me out with this.. I tried google search and found some people(from other countries) had the same problem, but their solutions were different(which I feel wont work in my case)

Both my ADSL and Wireless lights show GREEN on my ADSL Router. I dont think there is any problem with the Router as I have already checked with another spare Router. About the DNS Server, I also tried connecting to an user defined connection to the "preferred" and "alternate" servers provided by the Call center guy. So it might not be even the DNS server.

Please let me know what to do.. thanks in advance

cool_techie_tvm

1) Was the problem one which had recently cropped up?
2) Do u notice the modem getting overheated?
3) When trying to make a complaint did BSNL inform u about any ongoing works on broadband division?
4) What is your modem make/model? If possible post the line statistics as given in the modem.

essbebe

4(a)Mention modem model/make.
5.(b)Try opendns 208.67.222.222. and 208.67.220.220
6.(c)Check in WAN page
Idle time settings

7.Update :

http://forums.whirlpool.net.au/forum...fm/871682.html

michaelfernando

Hi cool_techie_tvm

1) Was the problem one which had recently cropped up?
Yes this problem has recently cropped up. I have been using broadband for a few months now. But the WHOLE NIGHT thing is new.

2) Do u notice the modem getting overheated?
No. It didnt. Actually I dont think the modem problem might exist as I have already tried with a different router. But the same problem.

3) When trying to make a complaint did BSNL inform u about any ongoing works on broadband division?
I asked them about any line problems or similar problems being reported, they said they didnt have any.

4) What is your modem make/model? If possible post the line statistics as given in the modem.
I am currently in my office so wont be able to give you the line statistics.(pinging to yahoo.com failed)
My model: UTSTARCOM

Thanks for your help.

Michael

hi essbebe,

i havent done that yet..

i will try that first thing tonight and let you know..

Thanks for your help..

cool_techie_tvm

The line statistics in the modem is required inorder to verify and exclude the telephone line from the scene. The Downstream SNR and attenuation are important factors which contribute to disconnection problems mentioned by you.

Please keep the thread updated with your findings later this day.

michaelfernando

@cool_techie_tvm,

Oh Okay! I will let you know what the line statistics are. Please check this post tomorrow as(since my internet at home is down) I will be able to post only from my office(tomorrow).

thanks

cool_techie_tvm

Hey is the ADSL link light in the modem lighting up? Then only u will be able to see the line statistics in the modem. Else it would not be listed as modem is not getting signals from the exchange.

yes, i will indeed keep on checking this thread for developments. Thanks

michaelfernando

@ totallyfundu and cooltechietvm

Hey..am really sorry for having wasted your time..

The net connection is up somehow. I didnt do anything. I turned on my router and it worked - "might have been the technical complaint that I made to the customer support a day earlier".. I really dont know the reason why it suddenly started working, even one of my friends in my locality had her connection up when mine was down(so the BSNL server problem cant be the reason)

This was the first time I have posted in any forum and I am happy that you could all come to help me. Thanks for that.