Thread: BSNL Broadband Problem

Hi friends, I am on BSNL Home 500 plan and from Kolkata. My problem is that after connecting to the internet everything is normal (browser opening every site), but after sometime there is no data transfer (only the sending light of the dial up icon blinks). I have to disconnect the connection and after reconnecting it works fine again but after sometime there is again no data transfer. This happens very frequently. Sometimes i have to reboot the modem otherwise the system doesnt get connected to the internet. I have called the BSNL CC and they say that my computer is affected with spywares and viruses. I have done a full virus scan and removed everything (viruses). I have reformatted my hard disk, loaded a fresh copy of OS but still the problem persists. Is the problem with the BSNL servers? They say their servers are working fine. Please help me out. Thankyou.

well, this is a problem not only with BSNL. even i face this problem. the conection remains perfectly fine but the data transfer stops(not completely). new sites cannot be opened till i reboot the router. but you must have noticed, already active torrent downloads doesnt stop. when you try to start new torrent task when this happens it takes some time to start. i always face this problem on windows xp. i only just start a stopped torrrent task when this happens and keep clicking on "manual connect" until it starts and all sites also open normally. this is a bit tricky . if you are not understanding what i am trying to say plz post. i will try to explain this again.

Exactly, torrents work fine. It happens in Windows 2000 also as i have dual boot. Uptil January 9 this problem didnt arise. Sites were opening normally and the connection was stable. It happened after that. Also when this hang up happens, some sites like wikipedia,rediff open. I didnt understand what u said. Plz explain. Neway which area (kolkata) r u from?

Your computer get affected with spywares and viruses. You have to use a firewall software to protect from the spywares and viruses. Reformat your HDD and install the OS, even if you have the HDD Drive D: or E: format those too. Because if those drive are also affected with spywares and viruses and if you dont format those drive then after clean install the spywares and viruses again spread to your OS again. So format all those drive and clean install and remember to install the Firewall before you connect to the net.
I am Leaving in Kolkata SaltLake. If Possible I can try to help you.
Even you can call me over phone.

Originally Posted by Indranil

Your computer get affected with spywares and viruses. You have to use a firewall software to protect from the spywares and viruses. Reformat your HDD and install the OS, even if you have the HDD Drive D: or E: format those too. Because if those drive are also affected with spywares and viruses and if you dont format those drive then after clean install the spywares and viruses again spread to your OS again. So format all those drive and clean install and remember to install the Firewall before you connect to the net.
I am Leaving in Kolkata SaltLake. If Possible I can try to help you.
Even you can call me over phone.

wait man let me give you a trick to stop autorun virus ..


just install fresh copy of windows donot restart even for single time before stop autoplay option in group policy....


here is the method
start>run type "gpedit.msc" without quotes > hit enter
in group policy editor expend computer configuration>administrative template>system now look at right pane and find turn off autoplay option double click on it then select enable then select from drop down menu for all drive now click ok
exit group policy
restart your computer without any feer

this trick help you to safe your computer from pen drive viruses


if still not understand PM me i will send you my video link.

Originally Posted by funky_08

Hi friends, I am on BSNL Home 500 plan and from Kolkata. My problem is that after connecting to the internet everything is normal (browser opening every site), but after sometime there is no data transfer (only the sending light of the dial up icon blinks). I have to disconnect the connection and after reconnecting it works fine again but after sometime there is again no data transfer. This happens very frequently. Sometimes i have to reboot the modem otherwise the system doesnt get connected to the internet. I have called the BSNL CC and they say that my computer is affected with spywares and viruses. I have done a full virus scan and removed everything (viruses). I have reformatted my hard disk, loaded a fresh copy of OS but still the problem persists. Is the problem with the BSNL servers? They say their servers are working fine. Please help me out. Thankyou.

Did the problem crop up only recently?

Are u using the modem for sometime? (2-3 years)

Are u in bridged mode or in pppoe mode?

I have asked these questions because old BSNL modems have been known to get heated up quickly and stop functioning. The only way out is to exchange the modem or to cool the modem by using necessary fan arrangements...

I am in bridged mode. Modem use about 3 yrs. But torrents work fine.

Originally Posted by funky_08

I am in bridged mode. Modem use about 3 yrs. But torrents work fine.

Then its surely overheating problem. I presume u must be using Huawei modem, right? If yes, they are well known to get heated up and losing connectivity.

Check the connection with another modem (borrow it from a friend or fiend)

Originally Posted by cool_techie_tvm

Did the problem crop up only recently?

Are u using the modem for sometime? (2-3 years)

Are u in bridged mode or in pppoe mode?

I have asked these questions because old BSNL modems have been known to get heated up quickly and stop functioning. The only way out is to exchange the modem or to cool the modem by using necessary fan arrangements...

no, i think nothing wrong here with any hardware. i said this already this thing is a bit tricky, i will try to explain the entire thing with screenshots later. i always face this problem . he also said that some sites dont open but torrents work fine.

Originally Posted by saurav_kataruka

no, i think nothing wrong here with any hardware. i said this already this thing is a bit tricky, i will try to explain the entire thing with screenshots later. i always face this problem . he also said that some sites dont open but torrents work fine.

I just quoted my experience along with a couple of Huawei user's experience. Many of us faced this problem after 2 years of procuring the modem. The modem was well known for heating up and BSNL has acknowledged this problem many times. Hence they have switched to other providers like UTStar Nokia-Siemens, ZTE.

The modem on heating up, looses connectivity with the DSLAM. But the connection wont get disconnected. It will appear as if all the websites are offline. We need to reconnect it to proper usage.

Maybe this is an undiscovered problem. I will wait till i get a clearer picture of the scene !!

parminder1532 Thank you very mutch for your guideline. I will allwase remember this things

saurav_kataruka is right that torrents work perfectly i.e uploading and downloading but sites are not opening i am also facing the problem
But in my case when i exit from torrents and disconnect my connection and again connect it works fine but after start torrents ,problem starts and unable to open websites but torrent works perfect

same for me

i cannot tell the exact technical reason for this but follow this procedure when this problem occurs and you wont have to reboot your router/modem:

1) open a torrent client

2) double click on a pending torrent task/or a new task/or a already completed task(seeding)

3) the torrents wont start immediately and you will see this symbol '>>' in case of bitcomet/bitlord (only the already running torrents will keep on working fine).

4) force start such torrents my continuosly clicking on "manual connect" option (4-5 times). after a while the torrent will start.

5) you are done. the connection problem is solved. you can also open any sites as before. this happens all day with me after an interval of about 2-3 hrs.


this is what i tried to explain in my first post on this thread. but that wasnt clear enough.

Now i know that all the bandwidth is occupied by torrents and we are unable to open sites when we close torrents then only we open sites

Hey friends things are back to normal :001_tongue:! Sites are opening fine but with a little delay. Hope BSNL officials are working on it and this will also get sorted out.

that means that problem is at exchange site

Originally Posted by totallyfandu

Now i know that all the bandwidth is occupied by torrents and we are unable to open sites when we close torrents then only we open sites

this is not at all what i meant in my previous post. plz go through it carefully again

@funky
you should try using opendns servers..