Thread: BSNL broadband not working

Hi,

I've been using braodband for past 4 months. It was working fine until 10 days ago when it stopped working. I'm not able to connect to internet and get an error message- "either user name/password is invalid". I haven't changed username/password. Previously it used to automatically detect the connection. Please advise how to resolve the problem.

I even visited Ganesh telecom(internet service provider on behalf of BSNL in Roselenad residency, pimple saudagar, pune) around 6-7 times but no one has responded so far.

Kindly advise. Is there any mail id/phone number to complain to some higher ups in BSNL who can do sth about to resolve problems.

Please let me know.

Thanks
Aditya

Originally Posted by tbadtiw

Hi,

I've been using braodband for past 4 months. It was working fine until 10 days ago when it stopped working. I'm not able to connect to internet and get an error message- "either user name/password is invalid". I haven't changed username/password. Previously it used to automatically detect the connection. Please advise how to resolve the problem.

I even visited Ganesh telecom(internet service provider on behalf of BSNL in Roselenad residency, pimple saudagar, pune) around 6-7 times but no one has responded so far.

Kindly advise. Is there any mail id/phone number to complain to some higher ups in BSNL who can do sth about to resolve problems.

Please let me know.

Thanks
Aditya

Instead of visiting franchisees, pay a visit to the nearest BSNL internet office. And submit a complaint stating the same. They will reset your connection port and hopefully your issue should be solved.

Start with the JTO !
Mention your modem/make/model.
if you can check settings check Diagnostics page.

Check in WAN page ID entered without @ bsnl.in
Confirm Phone is working.

Check your usage in Usage portal with 14 digit ID and password( in some other connection. )
Select Change Password and re enter present password.
Try again.



http://www.kerala.bsnl.co.in/broadband/bbcoord.asp

1.Trivandrum
1
Shri Prema Chandra PGMT 0471 2570000 - 2473333 pgmtvm@bsnl.co.in
pchandra@bsnl.co.in
2
Shri. P.G.Nirmal DGM 0471 2475555 9447004100 2447447 pgnirmal@bsnl.co.in
3
Shri. S.P. Muthuvelu DE 0471 2576666 9446567966 2576576 spmuthuvelu@bsnl.co.in
4
Smt. Padmini Devi .S SDE 0471 2573757 9446308899 2468765 spadminidevi@bsnl.co.in
5
Shri. Praveen Prakash M J JTO 0471 2576600 2100111 2468765 praveenprakash@bsnl.co.in