India Broadband Forum

visu2089 · 02-14-09, 03:49 PM

Today bsnl billed Rs.40000/- per month for broadband.. But usage shows only 3Gb

I am currently using bsnl broadband for 6 months. All very nice upto the last month. Today I received my bsnl bill for broadband use.

It is around Rs.40000/- and I am using HOME500C+ plan and I only used 2981MB.

It is total wrong billing by BSNL. HOW TO REGISTER A COMPLAINT ABOUT THIS IN CONSUMER COURT?.

WHAT PROOF I NEEDED TO FILE A CASE AGAINST BSNL. I MEAN EVEN BSNL PEOPLE COULD CHANGE THE DATA WHEN I FILE A CASE AGAINST THEM.

HOW COULD I PROOF THIS LEGALLY AND SUBMIT TO CONSUMER COURT.

THANK YOU...

thats_me · 02-14-09, 04:30 PM

post a screenshot of the bsnl portal here please. Include total usage details only and hide all personal info from the screen shot.

In case of billing problems you should go to The Accounts officer of BSNL in local office. Take the bill with you.

mickey · 02-14-09, 04:32 PM

Thats so dangerous. BSNL, guys are making everyone tensed.

cool_techie_tvm · 02-14-09, 06:16 PM

Kindly checkout http://www.indiabroadband.net/bsnl-b...tml#post116596 (how to file complaint against BSNL in consumer court ..) for my reply !!

panchabhut · 02-14-09, 06:44 PM

^^^
What is this speed on demand (indicated in the official response) and what are the rates for it.

cool_techie_tvm · 02-14-09, 06:47 PM

Quote:

Originally Posted by panchabhut

^^^
What is this speed on demand (indicated in the official response) and what are the rates for it.

Eh? Was that meant for me? I dont see anything listed as speed-on-demand in that thread. Arent u speaking about Airtel's Speed on Demand service?

panchabhut · 02-14-09, 06:56 PM

Quote:

Originally Posted by cool_techie_tvm

Eh? Was that meant for me? I dont see anything listed as speed-on-demand in that thread. Arent u speaking about Airtel's Speed on Demand service?

Sorry, it was with reference to another thread. No idea how it went into this one.

@ visu2089
before jumping any guns, please go the your relevant BSNL Accounts Officer (details indicated in your bill) and file a written complain.

Even any court would first ask whether u have filed a complain.

matrix · 02-14-09, 07:18 PM

As a new user to BSNL BB I so far not got any billing surprises. As per my knowledge (mostly from this forum) contact the A/c officer with the details, the error will be rectified. Don't jump to the consumer court and all directly, it will be time consuming and expensive. Hope as the error is from BSNL side the will rectify the same.

02-14-09, 08:14 PM

I have faced same thing in this month like you but for me they mistake it only 200-250Rs.BSNL are saying they have own internal database and they never follow the BSNL portal site while create the bill.Only I can say you that make a complaint to DE internal in your area.

Contradiction in usage record wrong billing again

Rameshjeee · 02-14-09, 08:21 PM

There have been few posts regarding huge bill...some like Rs 40,000...some Rs 30,000...

OMG....its one of the worst nightmare to get such huge bills...

there have been only threads regarding the complaint about huge bills...
but what happened after complaining to BSNL, where they able to revert the mistakes in the bill..has anyone able to successful in winning the case..

cool_techie_tvm · 02-14-09, 08:31 PM

Quote:

Originally Posted by Rameshjeee

There have been few posts regarding huge bill...some like Rs 40,000...some Rs 30,000...

OMG....its one of the worst nightmare to get such huge bills...

there have been only threads regarding the complaint about huge bills...
but what happened after complaining to BSNL, where they able to revert the mistakes in the bill..has anyone able to successful in winning the case..

A significant number of such issues are caused for subscribers who jump the ship (read change plan in the middle of the month). But like mentioned in another thread by rupu1983, some of the other subscribers are also facing the same lately. Ans with BSNL it is always pay the bill, then fight policy. Else we stand the risk of loosing the phone connection for non payment of bills. Some of the accounts officers also facilitate part payment for such amounts..

Rameshjeee · 02-14-09, 08:33 PM

My question was that were the customers able to win after filing the complaint.

hitler517 · 02-14-09, 09:11 PM

Since your usage shows only 3gb i dont think it would be a problem..
Just contact the accounts offficer...
U should be able to get it rectified soon...

cool_techie_tvm · 02-14-09, 09:22 PM

Quote:

Originally Posted by Rameshjeee

My question was that were the customers able to win after filing the complaint.

BSNL does not let it grow to such an extent. Usually they rectify the mistake if it is theirs. People discard the connection when they get a huge bill, instead of facing the devil. It might take some hand wringing, but ultimately BSNL will yield if it is their mistake.

thats_me · 02-15-09, 06:11 PM

visu2089 Do reply back.

Quote:

Originally Posted by Rameshjeee

My question was that were the customers able to win after filing the complaint.

Dont know about bsnl. But I've heard its possible.

sharadkumar · 02-20-09, 08:06 PM

See I m the one who's currently going on with this 30000 bill thing. IMHO it's completely BSNL's fault in my case, so I am not going to pay up. I m currently touring their various offices, will certainly post as and what happens. But i m sure abt one thing, I M NOT GOING TO PAY!

02-20-09, 08:24 PM

I think you are in Calcutta telephones area then contact with zonal DE internal give the hard copy of usage record to him from BSNL portal site & also give the xerox of bill with application they might ask you your portal id & password.I have already faced such problem couple of times remember BSNL usage calculation did in their own system they never follow the usage record site's data and may be they have another usage record in their internal database but don't worry if both record contradict then also your bill will be revised but it will take few times.In this month I have also faced few wrong billing by BSNL
check this thread
Contradiction in usage record wrong billing again

cool_techie_tvm · 02-20-09, 08:29 PM

@sharadkumar I would suggest visiting the exchange and asking for their copy of the month's usage. Thus u can cross check and verify on which all dates they have charged u extra..

sharadkumar · 02-20-09, 08:33 PM

see, its about the month wen they implement the plan is not my concern,
It's not as if they call me wen my plan change is implmented any how...

So wen I saw that the usage portal was showin 0 usage for night time, I downloaded with all liberty.Now they've billed me for all the night usage...
Refer to indiabroadband.net/bsnl-broadband/14847-30000-bill-amt-what-do.html

panchabhut · 02-21-09, 01:00 AM

Have U met the Accounts Officer? what was the response?
Pl. remember U can always ask for the basic usage records on the basis of which the bill was raised.
If they refuse, file an application to the CPIO (Chief Public Information Officer) of BSNL along with a postal order/DD of Rs.10 under the Right to Information Act

02-14-09, 03:49 PM	#1
visu2089 Junior Member Join Date: Feb 2009 Age: 21 Posts: 2 Rep Power: 0	Bsnl bills Rs.40000/- per month for broadband.. But usage shows only 3Gb? Today bsnl billed Rs.40000/- per month for broadband.. But usage shows only 3Gb I am currently using bsnl broadband for 6 months. All very nice upto the last month. Today I received my bsnl bill for broadband use. It is around Rs.40000/- and I am using HOME500C+ plan and I only used 2981MB. It is total wrong billing by BSNL. HOW TO REGISTER A COMPLAINT ABOUT THIS IN CONSUMER COURT?. WHAT PROOF I NEEDED TO FILE A CASE AGAINST BSNL. I MEAN EVEN BSNL PEOPLE COULD CHANGE THE DATA WHEN I FILE A CASE AGAINST THEM. HOW COULD I PROOF THIS LEGALLY AND SUBMIT TO CONSUMER COURT. THANK YOU...

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
bsnl shows night unlimited usage for 500 plane	ravi07	BSNL broadband	17	07-19-09 11:07 PM
did plan change stops you for using Double usage this month	vijayparashar.eca	BSNL broadband	1	11-24-08 01:58 AM
Broad Band usage for the month of August	Arvind_28	BSNL broadband	5	09-20-08 02:11 PM
usage detail not shows exactly in new bb	ravi07	BSNL broadband	4	04-15-08 04:23 PM
Best BSNL plan for usage of less than 4000MB each month	suvi	BSNL broadband	1	04-01-08 06:34 PM

02-14-09, 04:30 PM	#2
thats_me Gold Member Join Date: Dec 2007 Location: Earth, Solar System, Milky Way. Age: 21 Posts: 660 Rep Power: 2	post a screenshot of the bsnl portal here please. Include total usage details only and hide all personal info from the screen shot. In case of billing problems you should go to The Accounts officer of BSNL in local office. Take the bill with you.

02-14-09, 04:32 PM	#3
mickey Senior Member & Mod Join Date: Jan 2009 Location: Delhi Posts: 3,303 Blog Entries: 3 Rep Power: 8	Thats so dangerous. BSNL, guys are making everyone tensed.

02-14-09, 06:16 PM	#4
cool_techie_tvm Amor vincit omnia Join Date: Dec 2007 Posts: 2,682 Blog Entries: 4 Rep Power: 4	Kindly checkout http://www.indiabroadband.net/bsnl-b...tml#post116596 (how to file complaint against BSNL in consumer court ..) for my reply !!

02-14-09, 06:44 PM	#5
panchabhut Platinum Member Join Date: Jan 2009 Location: New Delhi Posts: 2,215 Rep Power: 9	^^^ What is this speed on demand (indicated in the official response) and what are the rates for it.

02-14-09, 07:18 PM	#8
matrix Bronze Member Join Date: Dec 2008 Location: Kalyan West Posts: 254 Rep Power: 1	As a new user to BSNL BB I so far not got any billing surprises. As per my knowledge (mostly from this forum) contact the A/c officer with the details, the error will be rectified. Don't jump to the consumer court and all directly, it will be time consuming and expensive. Hope as the error is from BSNL side the will rectify the same.

02-14-09, 08:14 PM	#9
rupu1983 Guest Posts: n/a	I have faced same thing in this month like you but for me they mistake it only 200-250Rs.BSNL are saying they have own internal database and they never follow the BSNL portal site while create the bill.Only I can say you that make a complaint to DE internal in your area. Contradiction in usage record wrong billing again

02-14-09, 08:21 PM	#10
Rameshjeee Aadhavan is Coming Join Date: Aug 2008 Location: Leaving Chennai Age: 26 Posts: 3,075 Rep Power: 10	There have been few posts regarding huge bill...some like Rs 40,000...some Rs 30,000... OMG....its one of the worst nightmare to get such huge bills... there have been only threads regarding the complaint about huge bills... but what happened after complaining to BSNL, where they able to revert the mistakes in the bill..has anyone able to successful in winning the case..

02-14-09, 08:33 PM	#12
Rameshjeee Aadhavan is Coming Join Date: Aug 2008 Location: Leaving Chennai Age: 26 Posts: 3,075 Rep Power: 10	My question was that were the customers able to win after filing the complaint.

02-14-09, 09:11 PM	#13
hitler517 Bronze Member Join Date: Feb 2009 Location: KeRaLa Posts: 124 Rep Power: 1	Since your usage shows only 3gb i dont think it would be a problem.. Just contact the accounts offficer... U should be able to get it rectified soon...

02-20-09, 08:06 PM	#16
sharadkumar Bronze Member Join Date: Feb 2009 Location: Kolkata Age: 23 Posts: 114 Rep Power: 1	See I m the one who's currently going on with this 30000 bill thing. IMHO it's completely BSNL's fault in my case, so I am not going to pay up. I m currently touring their various offices, will certainly post as and what happens. But i m sure abt one thing, I M NOT GOING TO PAY!

02-20-09, 08:24 PM	#17
rupu1983 Guest Posts: n/a	I think you are in Calcutta telephones area then contact with zonal DE internal give the hard copy of usage record to him from BSNL portal site & also give the xerox of bill with application they might ask you your portal id & password.I have already faced such problem couple of times remember BSNL usage calculation did in their own system they never follow the usage record site's data and may be they have another usage record in their internal database but don't worry if both record contradict then also your bill will be revised but it will take few times.In this month I have also faced few wrong billing by BSNL check this thread Contradiction in usage record wrong billing again

02-20-09, 08:29 PM	#18
cool_techie_tvm Amor vincit omnia Join Date: Dec 2007 Posts: 2,682 Blog Entries: 4 Rep Power: 4	@sharadkumar I would suggest visiting the exchange and asking for their copy of the month's usage. Thus u can cross check and verify on which all dates they have charged u extra..

02-20-09, 08:33 PM	#19
sharadkumar Bronze Member Join Date: Feb 2009 Location: Kolkata Age: 23 Posts: 114 Rep Power: 1	see, its about the month wen they implement the plan is not my concern, It's not as if they call me wen my plan change is implmented any how... So wen I saw that the usage portal was showin 0 usage for night time, I downloaded with all liberty.Now they've billed me for all the night usage... Refer to indiabroadband.net/bsnl-broadband/14847-30000-bill-amt-what-do.html

02-21-09, 01:00 AM	#20
panchabhut Platinum Member Join Date: Jan 2009 Location: New Delhi Posts: 2,215 Rep Power: 9	Have U met the Accounts Officer? what was the response? Pl. remember U can always ask for the basic usage records on the basis of which the bill was raised. If they refuse, file an application to the CPIO (Chief Public Information Officer) of BSNL along with a postal order/DD of Rs.10 under the Right to Information Act

India Broadband Forum

Bsnl bills Rs.40000/- per month for broadband.. But usage shows only 3Gb?

Bsnl bills Rs.40000/- per month for broadband.. But usage shows only 3Gb?

Similar Threads