Thread: free hours included in the billable usage

can anyone help me on this typical problem im in to ,Im currently using home combo plus plan on the 8th of February I have downloaded some movies using torrents from 2:00am to 6:00am BUT MY USAGE DATA SHOWS AS BELOW

Start Time
(DD-MM-YYYY)
08-03-2009 01:59:56 AM
Stop Time
(DD-MM-YYYY)
08-03-2009 02:29:56 AM
Download(KB) 250582
Upload(KB) 10185
Total Units(KB) 260767
Duration(HH:MM:SS) 00:30:00
Chargeable Units(KB) Excluding Night Unlimited 260767KB


I HAVE BEEN CHARGED FOR THE DURATION 01:59:56 AM TO 02:29:56 AM WHICH NORMALLY SHOULD HAVE BEEN FREE , INFACT THE USAGE DATA IS SHOWING IT.DOES THIS IMPLY THAT I MAY END UP PAYING FOR THAT 260MB WHICH I HAVE USED DURING FREE HOURS

The free hours are from 2:00 AM to 8:00 AM. You need to connect to internet after 2:00 AM and disconnect before 8:00 AM to use the Night Unlimited option. Or it will be calculated as normal data transfer.

Originally Posted by prashanthreddy

can anyone help me on this typical problem im in to ,Im currently using home combo plus plan on the 8th of February I have downloaded some movies using torrents from 2:00am to 6:00am BUT MY USAGE DATA SHOWS AS BELOW

Start Time
(DD-MM-YYYY)
08-03-2009 01:59:56 AM
Stop Time
(DD-MM-YYYY)
08-03-2009 02:29:56 AM
Download(KB) 250582
Upload(KB) 10185
Total Units(KB) 260767
Duration(HH:MM:SS) 00:30:00
Chargeable Units(KB) Excluding Night Unlimited 260767KB


I HAVE BEEN CHARGED FOR THE DURATION 01:59:56 AM TO 02:29:56 AM WHICH NORMALLY SHOULD HAVE BEEN FREE , INFACT THE USAGE DATA IS SHOWING IT.DOES THIS IMPLY THAT I MAY END UP PAYING FOR THAT 260MB WHICH I HAVE USED DURING FREE HOURS

actually the problem lies with the start time as your start time is before (exact) 2:00 a.m. thus you are being charged for it ...........
anyways i think you would have to pay for this ........ infact i had also faced the same problem but then you can also complain about the problem to BSNL and yeah it's the problem at there end but i guess you would be charged for it as they will quote that your start time is before 2:00a.m.
this problem of your could have been avoided by rebooting the modem .....
anyways i would surely suggest you to complain about this as this would raise awarness about their faulty usage monitoring and measuring system as it turns out to be an non-automated one that to in this era of technology ............