Thread: Please solve my problem guys

hey friends,i am having a problem with my bsnl connection.sometimes when i am surfing,my internet connection hangs..mind it-its not the pc that hangs--the connection hangs.the small tv like icons(network connection) icons on the bottom left turns black..i mean the blue light doesn't show, and even i cant disconnect...the status window of broadband just flashes and dissapears...then i have to restart my pc and start all over again.initially i thought that it was a virus problem...but i formatted my pc,and i have not a single file in my pc right now...but the problem still continues...please help me out friends.

reset your modem and try out .... next time if it hangs then dont restart just remove the cable connection to system and see if your system responds for that, you should get message that Network cable unplugged... so check and do post your results

I had the same problems as yours, and i complained about it at the bsnl office

The BSNL guy came and made some changes, and its working fine now.

Btw which modem type do you have? The guy probably changed the the ip and dns addresses of my connection to fix this prob.

Just make a written complaint at BSNL office, and they will definitely fix it for you.
At first they will try to avoid the problem and will ask you about window and antivirus and the virus thing, But you just insist them to visit your house and fix the problem, because you can't explain these type of computer problems on phone.

Originally Posted by usayantang

hey friends,i am having a problem with my bsnl connection.sometimes when i am surfing,my internet connection hangs..mind it-its not the pc that hangs--the connection hangs.the small tv like icons(network connection) icons on the bottom left turns black..i mean the blue light doesn't show, and even i cant disconnect...the status window of broadband just flashes and dissapears...then i have to restart my pc and start all over again.initially i thought that it was a virus problem...but i formatted my pc,and i have not a single file in my pc right now...but the problem still continues...please help me out friends.

Do you receive any error massage like. generic win32 process has caused an error and needs to be shut down????.

i had a same problem few weeks back and i also didnt knew the reason of it.
so i changed the pin which was connected to computer from the modem.
There were 8 thin wires in that pin and one of them was not prooperly in the mouth of the pin.
so just try and change that white transparent colored pin.....
hope it works

Originally Posted by mdhuliawala

white transparent colored pin.....

It is callled as JACK...! and there will be 16 wires not 8

@kirankumargb

It is callled as JACK...! and there will be 16 wires not 8

Please give type number or other details.

RJ-11 - The most common type of telephone jack in the world, a 6-pin male modular jack (or plug) that connects to a female jack on a wall (or an RJ-11 adapter). RJ-11 jacks are usually only wired for four pins and only two of them (usually the red and the green wires) are used for the phone signal. The second pair can be used to carry a second phone line or to run low-wattage electronics, such as lights on phones. The second twisted pair of wires are increasingly being used for phone-based home networks (to connect your home PCs through your phone wiring). "RJ" stands for Registered Jack. The numbers that follow RJ (RJ-45, RJ-61X, etc.) are designations assigned by the FCC

RJ-45 - Refers to a type of jack, similar to an RJ-11 (phone) jack, only wider, with 8 conductors, rather than 6. RJ-45 connectors are used for a variety of purposes including networking and telephony.