Thread: Vonage problem

Hi,

I have newly taken the BSNL Broadband connection, and the internet is working fine, but i want to use this internet connection with Vonage, this is used to make and recieved to calls from US,

BSNL BROADBAND MODEM : DNA-A211-I
Vonage Model no : VTA-VR , powered by D-Link

i have connected the ethernet cable from BSNL modem to VOnage, and i have connected the vonage with a phone.

immediately i am getting a voice message from the phone as : The vonage device cannot contact the vonage network.

i don't have any clue how to solve this problem, pls help me.

Thanks,
Sphere.

1.Do you have a Vonage telephone number
( U.S like 508 xxx xxxx ?)
2. Down load user manual for your unit.
ftp://ftp.dlink.com/VoIP/VTA-VR/QIG/VTA-VR_QIG_100.zip

3. Confirm You can connect to Computer in Lan mode as well as wireless mode.
Try "Always On" connection.
Enable DHCP in modem.

4. For reference : similar modem/wif router. settings.
h t t p://mydataone.net/router/wa3002g4.html

5. Vonage IP address 192.168.15.1

Hi EssBeBe,

Thnaks for your quick reply,

i am not sure about the Vonage telephone Number. i will contact my cousine and i will update you, in the mean time i will do the rest of things, if i require any help i will post the query again.

pls tell me your contact number if i require any help i will contact you.

Thanks,
Sphere.

1.start run type cmd
in new screen
type ping Vonage - VoIP Internet Phone Service for Home, Business and International Calling: Vonage - A Better Way to Phone for Less


2.to access vonage .VDV21-VD
( no idea about your unit)

3.It was set in U.S with U.S number. and supplied
by Vonage.

4..working fine without any trouble for past 9 months.
Never had reason to access the settings pages.
Usually switching off and switching on the unit
establishes connection
Unit has small screen to show error messages.
and instructions to rectify the fault.

Para two:

5.

pls tell me your contact number if i require any help i will contact you.

Sorry. I will help you as much as I can.
And others in this forum also will guide you,
which is a great advantage.

6.VOIP connection is simple.
In my case neither BSNL or Airtel has blocked VOIP.

7.I have enabled email notification for this thread.
( Go Advanced and see at the bottom "Additional options")
You can post as usual here. , and I may not miss your post.
8.Or you can send a PM to me ( private message here ).

2 usual reasons why vonage doesnt work on a network
1)modem is not in pppe mode
2)DHCP is disabled..

@superprash2003
Good suggestions. ( may be a simple problem )
Unable to see ipconfig for this voip unit
like in LAN or Wireless Lan connection.

@sphere

see this link for router set up. ( similar unit )
h t t p://mydataone.net/router/wa3002g4.html

his vonage mostly isnt getting an ip..

Hi Superprash,

The modem in pppoe mode

and DHCP enabled in LAN settings.

Originally Posted by sphere

Hi,

I have newly taken the BSNL Broadband connection, and the internet is working fine, but i want to use this internet connection with Vonage, this is used to make and recieved to calls from US,

BSNL BROADBAND MODEM : DNA-A211-I
Vonage Model no : VTA-VR , powered by D-Link

i have connected the ethernet cable from BSNL modem to VOnage, and i have connected the vonage with a phone.

immediately i am getting a voice message from the phone as : The vonage device cannot contact the vonage network.

i don't have any clue how to solve this problem, pls help me.

Thanks,
Sphere.

I'm originally from USA. From my personal experience vonage will cost you a lot..in the short run as well as over time.
I'm an ex Vonage customer...no more.
I brought "majickjack" to India and use it to call US and Canada from Ludhiana and Chandigarh, Punjab.
Paid US$76.00 for 2 years. Google majickjack for more.
I have used it since August 2008, in USA and now in India. I'm happy with this device, no more monthly bill.

i have a friend who uses majickjack . According to him , its a very bad service.. Sound quality is horrible. Does not connect at all sometimes..takes up all your bandwidth.. also they have bad service..