India Broadband Forum

06-04-09, 08:02 PM

Quote:

Originally Posted by reddanirudh

i applied for a change from 500 to 750 plan
they told it will be applicable from june 1
now when i check the usage it is showing 0
and the service name is Internet Service-Home-Speed256
did my plan change
please tell me

Try BSNL Portal or BSNL - Broadband Account Management. Under My orders, check for " provisioned " and check the "effective date "

According to BSNL, provisioned is the word for plan change approval.

06-06-09, 08:24 PM

Very Good Info Dilip. Though i dont use BSNL, but this thread is very useful for all BSNL users. Reps+

06-06-09, 08:43 PM

Thanks Saurav.

reddanirudh · 06-06-09, 11:01 PM

how do i find my usage for the last month??

i called up the number 1504 to check whether they changed my plan from 500 to 750
they said that it is activated
can i believe them?

3.also the service name is shown as
Internet Service-Home-Speed256

so is my plan changed??

06-07-09, 06:22 AM

Quote:

Originally Posted by reddanirudh

how do i find my usage for the last month??

i called up the number 1504 to check whether they changed my plan from 500 to 750
they said that it is activated
can i believe them?

3.also the service name is shown as
Internet Service-Home-Speed256

so is my plan changed??

I won't bet on customer care info. You seem to access a different portal. But since it shows speed 256, very likely the plan is UL 750. Here is how my portal (data.bsnl.in) is showing

Please mention your location. For checking usage, try this

4 Ways to Check BSNL Broadband Usage.

reddanirudh · 06-07-09, 05:29 PM

i m from hyderabad

when i log into bbservice.bsnl first i get that it invalid username and password
again when i click on the change password and then log in this is what the portal shows:

Service Name Status Service Expires On

Internet Service-Home-Speed256 Active 9999/12/31

Service Name Usage inbyte outbyte

Internet Service-Home-Speed256 Usage Not Available 0 0

06-07-09, 05:39 PM

Try http://data.bsnl.in/wps/portal. It is also BSNL official portal. Check under " My orders " .

Please mention the date on which you got the connection. It can happen if you are a new user. Please go through the 4 Ways to Check BSNL Broadband Usage link I gave before.

If possible post screen shot after blackening your personal details.

reddanirudh · 06-07-09, 09:02 PM

it is giving me as invalid username password

vishals · 06-07-09, 11:06 PM

Quote:

Originally Posted by reddanirudh

i m from hyderabad

when i log into bbservice.bsnl first i get that it invalid username and password
again when i click on the change password and then log in this is what the portal shows:

Service Name Status Service Expires On

Internet Service-Home-Speed256 Active 9999/12/31

Service Name Usage inbyte outbyte

Internet Service-Home-Speed256 Usage Not Available 0 0

Hi reddanirudh,

I am also facing same issue. I was not at home when BSNL ppl came and installed connection. They just gave userid/password to may parents which is configured in Modem.
I thought we can get upto 2Mpbs speed in this connection. But so far i am only getting around 220-230Kbps max, I have checked several time with speedtest.net.

Vishal

reddanirudh · 06-08-09, 12:19 PM

ya even i m getting the same speed

sharadkumar · 06-08-09, 10:55 PM

Quote:

Originally Posted by vishals

Hi reddanirudh,

I am also facing same issue. I was not at home when BSNL ppl came and installed connection. They just gave userid/password to may parents which is configured in Modem.
I thought we can get upto 2Mpbs speed in this connection. But so far i am only getting around 220-230Kbps max, I have checked several time with speedtest.net.

Vishal

What are you talking about, it's 2Mb/Sec and you are getting 220KB/S. you know the difference lies between b and B. 8 x b = 1B. Got it?
if you are getting 220KB/S means you are getting 220*8 = 1760/1024 = 1.7Mb/S. which is almost the maximum you can get with BSNL.
I hope i cleared your doubt!

06-09-09, 04:31 PM

Quote:

Originally Posted by reddanirudh

it is giving me as invalid username password

Please check with your local exchange. Ask for your portal ID and password. They will have in their records.

reddanirudh · 06-10-09, 12:38 AM

can u tell me in what format will the ID be?

shash_555 · 06-10-09, 02:35 PM

Quote:

Originally Posted by meetdilip

May be your plan change didn't happened on 27 th. They might have scheduled it on 27th and activated on 4th. Hence the charges. Check under My orders (in BSNL portal). Look for the provisioned/effective date.

I know it was activated on may 27,as my internet started working that day.

06-10-09, 05:53 PM

Quote:

Originally Posted by reddanirudh

can u tell me in what format will the ID be?

Portal ID is a 14 digit no ID.

Eg. abc99925112008

abc - from your surname

999 - a 3 digit no.

25112008 - Date of application

Quote:

Originally Posted by shash_555

I changed my plam from "no broadband" to UL750 plan
applied on 23rd april
activated on 27th april
next month i got a bill that showed two plans:my existing one +UL750
After some talks with BSNL,they charged me 150Rs for 4 days of usage.

Since your plan got changed from 27th, 4 days -27,28,29,30 comes under your existing plan. For this 4 days, you need to pay according to your new plan. It is routine procedure by BSNL without caring customer comfort.

reddanirudh · 06-15-09, 06:09 PM

i had 500 home plan last month
i got the bill for may
and they have added 750 rs as deposit amount
i have changed this month to 750 plan from june 1
why did they add 750 as deposit amount??

06-15-09, 06:25 PM

Quote:

Originally Posted by reddanirudh

i had 500 home plan last month
i got the bill for may
and they have added 750 rs as deposit amount
i have changed this month to 750 plan from june 1
why did they add 750 as deposit amount??

When moving to a higher plan, there is month's rent as advance. Not sure why they charged it in May bill. When I switched, it came the following month. Please check with the accounts section whether it is a mistake or not.

reddanirudh · 06-15-09, 07:23 PM

i had the 500 plan for may
and switched to the 750 plan in june

and how can i check with the accounts section?

06-15-09, 09:04 PM

Check with the call center people/ local exchange. Ask specifically the no. for reporting billing errors.

power_downloader · 06-22-09, 04:25 PM

Quote:

Originally Posted by meetdilip

Govt. employees, both state, PSU and central govt., retired and serving, existing and new connection are eligible for 20% discount on Broadband Service charges (usage and rental) with effect from 01/12/2008.

For details, ............

Please explain how can I avail 20% off .Your link is not working.

06-06-09, 11:01 PM	#64
reddanirudh Junior Member Join Date: Jun 2009 Age: 20 Posts: 8 Rep Power: 1	how do i find my usage for the last month?? i called up the number 1504 to check whether they changed my plan from 500 to 750 they said that it is activated can i believe them? 3.also the service name is shown as Internet Service-Home-Speed256 so is my plan changed?? Last edited by reddanirudh; 06-06-09 at 11:01 PM. Reason: Automerged Doublepost

06-07-09, 05:29 PM	#66
reddanirudh Junior Member Join Date: Jun 2009 Age: 20 Posts: 8 Rep Power: 1	i m from hyderabad when i log into bbservice.bsnl first i get that it invalid username and password again when i click on the change password and then log in this is what the portal shows: Service Name Status Service Expires On Internet Service-Home-Speed256 Active 9999/12/31 Service Name Usage inbyte outbyte Internet Service-Home-Speed256 Usage Not Available 0 0 Last edited by reddanirudh; 06-07-09 at 05:29 PM. Reason: Automerged Doublepost

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06-06-09, 08:24 PM	#62
saurav_k Guest Posts: n/a	Very Good Info Dilip. Though i dont use BSNL, but this thread is very useful for all BSNL users. Reps+

06-06-09, 08:43 PM	#63
meetdilip Guest Posts: n/a	Thanks Saurav.

06-07-09, 05:39 PM	#67
meetdilip Guest Posts: n/a	Try http://data.bsnl.in/wps/portal. It is also BSNL official portal. Check under " My orders " . Please mention the date on which you got the connection. It can happen if you are a new user. Please go through the 4 Ways to Check BSNL Broadband Usage link I gave before. If possible post screen shot after blackening your personal details.

06-07-09, 09:02 PM	#68
reddanirudh Junior Member Join Date: Jun 2009 Age: 20 Posts: 8 Rep Power: 1	it is giving me as invalid username password

06-08-09, 12:19 PM	#70
reddanirudh Junior Member Join Date: Jun 2009 Age: 20 Posts: 8 Rep Power: 1	ya even i m getting the same speed

06-10-09, 12:38 AM	#73
reddanirudh Junior Member Join Date: Jun 2009 Age: 20 Posts: 8 Rep Power: 1	can u tell me in what format will the ID be?

06-15-09, 06:09 PM	#76
reddanirudh Junior Member Join Date: Jun 2009 Age: 20 Posts: 8 Rep Power: 1	i had 500 home plan last month i got the bill for may and they have added 750 rs as deposit amount i have changed this month to 750 plan from june 1 why did they add 750 as deposit amount??

06-15-09, 07:23 PM	#78
reddanirudh Junior Member Join Date: Jun 2009 Age: 20 Posts: 8 Rep Power: 1	i had the 500 plan for may and switched to the 750 plan in june and how can i check with the accounts section?

06-15-09, 09:04 PM	#79
meetdilip Guest Posts: n/a	Check with the call center people/ local exchange. Ask specifically the no. for reporting billing errors.