India Broadband Forum

meetdilip · 10-04-09, 06:52 PM

Golden Rule : Never believe anyone at BSNL. They are less informed than the members of this forum.

Go to data.bsnl.in and check the effective date and provisioned tag under my orders. That is the only way to confirm.

srinivasmbbs · 10-04-09, 07:23 PM

Quote:

Originally Posted by meetdilip

Golden Rule : Never believe anyone at BSNL. They are less informed than the members of this forum.

Go to data.bsnl.in and check the effective date and provisioned tag under my orders. That is the only way to confirm.

Oh man. But past is past. What can I do now ?? Wait for the bill ???

meetdilip · 10-04-09, 07:25 PM

Check the portal and confirm if there is any excess usage. It is always wise to negotiate before you get the bill. Once you got, it takes a lot of effort to change it.

srinivasmbbs · 10-04-09, 08:24 PM

Quote:

Originally Posted by meetdilip

Check the portal and confirm if there is any excess usage. It is always wise to negotiate before you get the bill. Once you got, it takes a lot of effort to change it.

Thanks for sugesstions. I've previously negotiated on first month usage after getting the bill ..so this will be a good idea. I'll meet them once i get the bill.. I've met them before so I'll deal with them after i get the bill... The pre billing contact department is sick and foolish...

lakkuMS · 10-13-09, 11:28 AM

I regret to inform that the plan changes can take place at any time of the month as per the request of the customer, but BSNL has taken a stand to affect add plan changes in the month End. i.e on 30th or 31st of the month to avoid billing issues, but some times the plan change do not take place even for one week or more cos, this is a manual process and an operator has to do all this activity in one to two days. one DGM area gets approxly 300 plan change requests in a month. now just imagine eh whole state or all the states entering plan change requests, A lot of over load on the staff and servers.

The updation takes place in batch due to which it does take time. Hence it is always preferable that you go a bit slow till the first week of the month and once verified that the plan change is provisioned, you are free to use.

Hyderabad users will not have this problem as a new Billing system has been implemented which will make the plan changes in one day automatically, which will be extended to whole of India soon.

meetdilip · 10-14-09, 08:00 PM

The money I pay every month is hard earned. Will BSNL consider this while quoting their difficulties in HR ? That is no genuine reason. If there is more work load, they can appoint more staff. Instead they are giving trouble to the customer who unknowingly fall prey to this. I don't mind if they change on 10th unless otherwise it is effective from first.

Logik · 10-15-09, 02:46 PM

hey dilip,
i've an idea, u have so much experience in this perticular topic. y don't u prepare a neat application, post it here & send it to every GM (boradband, cc & grievence listed on their national portal). i will also mail ur application if u post it here. a lot of ppl can. this is really a serious issue. total mistake of BSNL. y shud a consumer pay for it.

one thing is sure, these ppl can't ignore us forever if we keep up our point.

tell me how the idea sounds to u.

meetdilip · 10-15-09, 02:57 PM

Sounds to be a good idea. I am not so good at drafting letters. I have compiled everything I know into an article. If somebody can draft an application using it, I will be happy to send it to the GMs.

Precautions during BSNL Broadband Plan Change

Logik · 10-15-09, 03:07 PM

All right,
me too not good at same. but i will give it a try. i think we can help each other in this matter. lets try it together. i will ask kix, if he can draft for us.

meetdilip · 10-15-09, 03:55 PM

Ok.

..........................

just4kix · 10-15-09, 06:35 PM

Sure. I will take a stab at drafting a proper letter.

Logik · 10-17-09, 01:59 PM

thanks kix.....any help really appreciated.
I think let the diwali pass.......& then give it a try (after 22nd oct)

Meru · 10-25-09, 11:44 PM

one more query i aplly for home ul 750 on 14 oct. and they tell me that we apply ur plan till 7 days. i call customer care and confirmed 3-4 times. now i am also getting speed og 35 kbps and also usage are shown 0. but data are shown
like happy hours..so i think my plan is activated they also provisioned the home ul750 plzn from 21 oct. in my portal and last plan home combo is closed..

qwakaw · 10-27-09, 10:17 AM

Thanx... for pointing out the way BSNL carries out the task. It is to be understood that we live in India and these are really normal or to be exact an everyday hurdle that almost everyone goes thru

.
Even I have changed to UL 750 plan and I made calls(umpteen no. of times) to the BSNL CC/AEO u name it, but then thats the way it works. In sharp contrast I have also experience with the Airtel BB, They are prompt to certain extend or atleast pickup the call

rishbhsharma · 11-02-09, 10:06 AM

BSNL doesn't have better customer care service. The Customer Care Executives talk garbage as if we are irritating them....

Quote:

Originally Posted by meetdilip

Golden Rule : Never believe anyone at BSNL. They are less informed than the members of this forum.

Go to data.bsnl.in and check the effective date and provisioned tag under my orders. That is the only way to confirm.

You are right.

Anyone in BSNL looks like he doesn't have the complete information so the correct way to get your information is the internet

Jacksparrow · 11-02-09, 06:18 PM

thanks for the info dilip..

i've the idea to change my existing plan now..

meetdilip · 11-02-09, 06:26 PM

Welcome

.................

rishbhsharma · 11-02-09, 06:36 PM

Quote:

Originally Posted by meetdilip

Welcome

.................

Thank you sir.........

funnyguys · 11-03-09, 12:23 PM

i want to change my plan today now iam going to bsnl office, iam uisng 750ul plan now iam going to change 500c+ plan,i got bill for every month at 6th , bill have to pay date is 27
but today date is 3 can i change plan today is good reply me fast i should have to go now bsnl office

meetdilip · 11-03-09, 01:42 PM

BSNL Plan change occurs on 1st week of every month. There were singular reports of plan change in the middle of month.

10-14-09, 08:00 PM	#146
meetdilip The Wizard Join Date: Aug 2009 Posts: 887 Rep Power: 1	The money I pay every month is hard earned. Will BSNL consider this while quoting their difficulties in HR ? That is no genuine reason. If there is more work load, they can appoint more staff. Instead they are giving trouble to the customer who unknowingly fall prey to this. I don't mind if they change on 10th unless otherwise it is effective from first. Last edited by meetdilip; 10-15-09 at 04:07 PM.

10-25-09, 11:44 PM	#153
Meru Junior Member Join Date: Oct 2009 Location: ajmer Posts: 8 Rep Power: 1	help me one more query i aplly for home ul 750 on 14 oct. and they tell me that we apply ur plan till 7 days. i call customer care and confirmed 3-4 times. now i am also getting speed og 35 kbps and also usage are shown 0. but data are shown like happy hours..so i think my plan is activated they also provisioned the home ul750 plzn from 21 oct. in my portal and last plan home combo is closed..

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
want to change plan	jim007	BSNL broadband	4	10-07-08 11:09 PM
how can i change the plan	jineeshskumar	BSNL broadband	2	06-18-08 03:18 PM
change of plan	surajit48	BSNL broadband	2	06-12-08 07:04 AM
change my plan to PLAN 500C	baba2020	BSNL broadband	10	05-04-08 01:38 PM
Plan change	descorpio	BSNL broadband	3	12-15-07 07:15 PM

India Broadband Forum

Precautions during plan change

Precautions during plan change

Similar Threads

10-04-09, 06:52 PM	#141
meetdilip The Wizard Join Date: Aug 2009 Posts: 887 Rep Power: 1	Golden Rule : Never believe anyone at BSNL. They are less informed than the members of this forum. Go to data.bsnl.in and check the effective date and provisioned tag under my orders. That is the only way to confirm.

10-04-09, 07:25 PM	#143
meetdilip The Wizard Join Date: Aug 2009 Posts: 887 Rep Power: 1	Check the portal and confirm if there is any excess usage. It is always wise to negotiate before you get the bill. Once you got, it takes a lot of effort to change it.

10-13-09, 11:28 AM	#145
lakkuMS Junior Member Join Date: Jul 2007 Location: hyderabad Posts: 28 Rep Power: 3	I regret to inform that the plan changes can take place at any time of the month as per the request of the customer, but BSNL has taken a stand to affect add plan changes in the month End. i.e on 30th or 31st of the month to avoid billing issues, but some times the plan change do not take place even for one week or more cos, this is a manual process and an operator has to do all this activity in one to two days. one DGM area gets approxly 300 plan change requests in a month. now just imagine eh whole state or all the states entering plan change requests, A lot of over load on the staff and servers. The updation takes place in batch due to which it does take time. Hence it is always preferable that you go a bit slow till the first week of the month and once verified that the plan change is provisioned, you are free to use. Hyderabad users will not have this problem as a new Billing system has been implemented which will make the plan changes in one day automatically, which will be extended to whole of India soon.

10-15-09, 02:46 PM	#147
Logik Gold Member Join Date: Jan 2008 Location: On Internet Posts: 680 Rep Power: 5	hey dilip, i've an idea, u have so much experience in this perticular topic. y don't u prepare a neat application, post it here & send it to every GM (boradband, cc & grievence listed on their national portal). i will also mail ur application if u post it here. a lot of ppl can. this is really a serious issue. total mistake of BSNL. y shud a consumer pay for it. one thing is sure, these ppl can't ignore us forever if we keep up our point. tell me how the idea sounds to u.

10-15-09, 02:57 PM	#148
meetdilip The Wizard Join Date: Aug 2009 Posts: 887 Rep Power: 1	Sounds to be a good idea. I am not so good at drafting letters. I have compiled everything I know into an article. If somebody can draft an application using it, I will be happy to send it to the GMs. Precautions during BSNL Broadband Plan Change

10-15-09, 03:07 PM	#149
Logik Gold Member Join Date: Jan 2008 Location: On Internet Posts: 680 Rep Power: 5	All right, me too not good at same. but i will give it a try. i think we can help each other in this matter. lets try it together. i will ask kix, if he can draft for us.

10-15-09, 03:55 PM	#150
meetdilip The Wizard Join Date: Aug 2009 Posts: 887 Rep Power: 1	Ok. ..........................

10-15-09, 06:35 PM	#151
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	Sure. I will take a stab at drafting a proper letter.

10-17-09, 01:59 PM	#152
Logik Gold Member Join Date: Jan 2008 Location: On Internet Posts: 680 Rep Power: 5	thanks kix.....any help really appreciated. I think let the diwali pass.......& then give it a try (after 22nd oct)

10-27-09, 10:17 AM	#154
qwakaw Junior Member Join Date: Oct 2009 Posts: 14 Rep Power: 1	Thanx... for pointing out the way BSNL carries out the task. It is to be understood that we live in India and these are really normal or to be exact an everyday hurdle that almost everyone goes thru . Even I have changed to UL 750 plan and I made calls(umpteen no. of times) to the BSNL CC/AEO u name it, but then thats the way it works. In sharp contrast I have also experience with the Airtel BB, They are prompt to certain extend or atleast pickup the call

11-02-09, 06:18 PM	#156
Jacksparrow Junior Member Join Date: Dec 2008 Posts: 40 Rep Power: 1	thanks for the info dilip.. i've the idea to change my existing plan now..

11-02-09, 06:26 PM	#157
meetdilip The Wizard Join Date: Aug 2009 Posts: 887 Rep Power: 1	Welcome .................

11-03-09, 12:23 PM	#159
funnyguys Junior Member Join Date: Jul 2009 Posts: 48 Rep Power: 1	i want to change my plan today now iam going to bsnl office, iam uisng 750ul plan now iam going to change 500c+ plan,i got bill for every month at 6th , bill have to pay date is 27 but today date is 3 can i change plan today is good reply me fast i should have to go now bsnl office

11-03-09, 01:42 PM	#160
meetdilip The Wizard Join Date: Aug 2009 Posts: 887 Rep Power: 1	BSNL Plan change occurs on 1st week of every month. There were singular reports of plan change in the middle of month.