Thread: Precautions during plan change

Originally Posted by essbebe

@kallol
You have to take print out of your November and December usage.
Also show Plan has been changed in ' My Orders " Page.

Check any overlapping usage data
in NU.
Say start at 0100 or 0155 and ends at 0300/0800 etc. .
Use FireFox browser with addons, Adblockplus. FlashBlock No Script etc to
reduce data usage by 30 to 40 %
Also download Datafox usage meter.

Check your January usage now.

Thanks for the guidance.

There is no overlapping on uses. Portal showing that sum excluding NU is under 2.5 gb for both months. I have submitted all the information regarding uses and last paid bill. Now I am waiting for there response. They told me to come back the day after tomorrow as they would check for the error. I can't believe them. It was totally their mistake.

Thanks dude

nice post

Always Welcome

Originally Posted by meetdilip

Always Welcome

Plz..help to get out of this
i have a same problem as you had when u changed the plan....i applied for both telephone and plan change on 20th july from bbhome500 to UL750 PLUS.I got my speed reduced from 25th...But for precautionary measures i stop myself from using it as if it is now unlimited..BECAUSE I heard from somewhere that plans are always modified from 1st of the month.BUT when i click on"track my service requests ",it shows the new plan 750plus has been"added".But in the home page when i click on details it still shows the old plan
PROBLEM is from 1st of august i started using my net unlimitedly and now im scared about what these BSNL people will do ...Will they give a decent bill costing 750 OR a big shock of 15000 rs(as my usage is now> 19gb)
What should i do now...?stop using it unlimitedly????

1. Which site do you use for checking details. Link please. Post the orders page.

2. Check the effective date of UL 750+ plan, post the screen shot.

3. Check your usage. Does it show zero during day time ?

Originally Posted by meetdilip

1. Which site do you use for checking details. Link please. Post the orders page.

2. Check the effective date of UL 750+ plan, post the screen shot.

3. Check your usage. Does it show zero during day time ?

i was about to post the screenshot...but i got error that atlest i should have 10 posts over here


HERE i uploaded two of those


freeimagehosting.net/uploads/a21722e7be.jpg


freeimagehosting.net/uploads/ed4c4a492a.jpg

Ya. This portal is a new one. We do not know what procedure they follow. They are given as add. Earlier it was provisioned. Not of any help.

Originally Posted by meetdilip

Ya. This portal is a new one. We do not know what procedure they follow. They are given as add. Earlier it was provisioned. Not of any help.

Okay....Thanks ,,......anyway

Originally Posted by meetdilip

Ya. This portal is a new one. We do not know what procedure they follow. They are given as add. Earlier it was provisioned. Not of any help.

hey,now,i think u r the right person who can help me out of this.......

on 20 th july, i applied for plan change,on 24th july i saw its effect on my SPEED and PORTAL .... but from the 1st of august i started using it as unlimited..5 days before i got bill for the last month explaining that only phone plan has been changed and not the broadband one...and now yesterday i got aclear confirmation that my plan hasbeen changed to 750plus+ ...((it shows in the portal that service order hasbeen provisioned)
the problem is i have been using it to full of my heart.....so the bill is definitely gonna cross Rs. 20,000......so what should i do now...where do i complain about it??inthe NIB or local telephone exchange????

i m the man who already knows that somebody is gonna hit a big bomb on my head in a week or two....and i cant do anything

the new pic freeimagehosting.net/uploads/c0671578f8.png
the old one freeimagehosting.net/uploads/87f1cbc622.jpg


PLZ HELP ME....

Call customer care and get the phone no of Accounts Officer and Senior Divisional Engineer (SDE). Talk to them and seek help.

Originally Posted by meetdilip

Call customer care and get the phone no of Accounts Officer and Senior Divisional Engineer (SDE). Talk to them and seek help.

customer care means NIB or 1800???
will the junior employees allow me to talk to their seniors??
what are the chances to make this right?

Originally Posted by ProDudeAk

customer care means NIB or 1800???
will the junior employees allow me to talk to their seniors??
what are the chances to make this right?

Normally they give the no. Call any BSNL no and ask for the concerned no. Your problem is very usual with BSNL. So they will be knowing you are not bluffing.If possible, visit the exchange. A talk in person will be too good.

u havebeen really a big help........thank u so much.....

Welcome .....................

Originally Posted by gadha66

You should write in the application that My plan should change on 1st of next month or on the date you want.If they do not do this,take the case with authorities, and beware my plan was changed exactly at 12.00 PM Night.this is important if you r changing from UL plan to limited plan sudden change at 12 P.M.will add to your bill,if you r keeping your computer on in the night.

Mr. Gadha66, I have reasons to believe that u r a bsnl employee, lest the way BSNL functions, one often fails to see any sincerity in them in delivering the promised service. I have taken a connection at 1350. In the beginning of the second month, the connection speed should have been restored back to 2 mbps which did not happen. This was done after running after many senior officials. I thought may be there was some problem with my account, this wont happen next month. But today I notice that the connection is still at 512 kbps and I have now to run after them again !! And they promise LIGHTENING SPEED.

Originally Posted by meetdilip

Welcome .....................

Oh!! finally the bill came...
total amt: 20216.00 rs only;;
..but it wasnt a surprise to me...

will talk to bsnl officers asap....

All the best. Hope they will understand your problem. Do update the result.

Originally Posted by meetdilip

All the best. Hope they will understand your problem. Do update the result.

Oh My God!!!!!!!!!
todays was the worst experience i had with BSNL.....
i m not getting exactly from where to start actually .... so many things i want to put upon over here
1. 1st i went to NIB....they told me that they changed my plan from 24-07-10 so u have to go to accounts officer whose ass was in another office nearly 5 kms. away........i did it.....
but the accounts officer guy (about whom i thought first he must be a young tech and will treat me with good ambience) was a syupid and arrogant person ........ he showed me two dates .one was 24-07 on which my order was placed & 27-08 on which my 750plan started actually.....and he just started scolding me ...and asked me to not to tell him any bullshit reasons..(actually he wanted me not to enter his office from next time)therefore he asked me to see my regional commercial officer......so i made another 6 kms on hot sunny day...and as u can expect the commercial officer was a lady who didnt know wat i was talking about ,,why she is sitting there...she also narrated me the same thing as the A.O. she sent me back to NIB...
again i made another 8 kms,,,they told me the same thing that in their server completion date of my application is 24-07...i asked them to call the A.O. in my behalf....but the stupid man started scolding them also.....
the result is i got nothing today ..but a small consolation from NIB and they told me to write complaint letter CHIEF PRO..
now who is this person?should i really got to approach him?

i have a supporting point in this...i can say that i confirmed my plan after 24th july from NIB.....

Ask any of your friends who are good in negotiating to accompany you. It all depends on your negotiation skills. Irrespective your being right or wrong, you need to present your case as shrewdly as possible. It is a very difficult thing to achieve.

Originally Posted by meetdilip

Ask any of your friends who are good in negotiating .....

yeah....seems to be like that only...
tom. my pa will accompany me..... he is a short tempered person.....and wont take on 'those people's' arrogancy...but am suggesting him to be cool as much as possible////
going for a mission.....

one was 24-07 on which my order was placed & 27-08 on which my 750plan started actually.

From usage web site portal recheck above statement.
Post screen shot here and take a print out.
Send an Online complaint to: All India complaint Web site
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp.

I recently applied for application for Ul -750 on 22 April. Today that is 28 th April i am finding that my speed has slowed down and when i check usage it is showing 0 chargable units for all of my usage for todays morning.
Does this mean my plan is activated.
Also how to check order. What is service user id?

If chargeable units excluding night unlimited is zero, it means you are already in an UL plan.

While checking orders, no need to enter service user ID. Simply enter the telephone no in the prescribed format and hit " search orders ". This may help

http://www.indiabroadband.net/bsnl-b...firmation.html (Plan change confirmation)

I had requested a plan change on 21 oct. i.e. from 125 home plan to 499 unlimited home plan. It became effective on 2 Nov.

Today I recieved the bill for oct... It says,
Security Deposit 31/10/2011 to 4/11/11 499
n few more charged from 7/11/11 to 7/11/11

Bill date is 7/11/2011

How bsnl can charge for nov in oct's bill ?

Did u recieve similar bill.

Next month how billing will be done ?

Usage charges for 1/11/2011 is 0.05 gb. Will I be charged 125 (fixed charges) i.e. for 1 day ?

Originally Posted by meetdilip

BSNL like giving surprises. Let me list a few when you apply for a plan change.


1. For plan change, you need to apply in the previous month.

2. It does not mean that plan change will happen on 1st of next month.

3. When you change to a higher plan, you should pay one month's rent as advance.

4. Double, triple confirm the plan change before you start using it. Do not believe BSNL customer care or portal. Both may lie.

5. If your plan is not changed from first of a particular month, then you have to pay for both plans for the days you used them.


In detail,

1. In April, you would like to change your plan and you start using unlimited as you expect to change your plan. This is not possible as the plan change cannot take effect unless you apply in March. Any plan change should wait for 1st of next month to pass.

2. You applied for plan change in April, you expect to get the new plan on May 1st. Beware! it may not happen. You give your application in administrative section. They need to pass it to the technical section. Technical section approves it and pass it to Bangalore NIB where the plan change takes effect.

We consider all these department as BSNL. But for them, these are like Pakistan, China and Srilanka. Your plan change will not be effective from the date of your application or from first of next month. The effective date is when the technical section sanctions it. They set an effective date. Which we can check under data.bsnl.in under my orders.

3. If you change to Unlimited 750, you need to pay Rs. 1500 next month. RS. 750 as advance and Rs. 750 as rent.

4. According to what they say if you see the word PROVISIONED in my orders "
you can consider your plan change to be effective from the date beside it. Please do not start using even if you see provisioned. Check the speed and confirm you have a plan change. If you have changed to Unlimited plan, then chargeable units should show zero.

Do not confirm with Customer care or local exchange. Senior Divisional Engineer (SDE) will be the right person to answer your queries. Ask for his number when you speak to local exchange or customer care.

5. If your plan change is from 10th, your previously had Home - 250 and you changed to Unlimited 750. Then till 10th you should pay the charge as per Home 250. If you have exceeded 333 MB (1/3 of 1 GB) then you will have to pay for the extra usage, even if you shifted to an unlimited plan. And for the next 20 days you should pay (750/30 ) X 20 = 500.

All these happened to me when I changed from Home 250 to Unlimited 750. Just wanted to share that others need not suffer these surprises. But BSNL may have more in stock for you. Please share this with your friends who intend a plan change.

I expect a few reps. So please be generous.



@logik

Thanks

Security Deposit 31/10/2011 to 4/11/11 499
One month' rent is taken as Security Advance.
http://www.bsnl.co.in/service/new_BB...only_unlim.htm
Next month you will get usual monthly rent listed.

Check in you self care portal change of tariff plan. effective dates.

Usage charges for 1/11/2011 is 0.05 gb. Will I be charged 125 (fixed charges) i.e. for 1 day ?

Presume you got above details from self care portal.
Wait....
http://www.bsnl.co.in/service/new_BB...s_01022011.htm
Monthly quota 150MB/30 days 5 MB per day.
.05GB= 50 MB approx . You will have to pay BB data usage for 45 MB only. May work out to Rs approx Rs 40/=