India Broadband Forum

robert_0007

I have two Desktop winXP SP 2. i am using BB from both the PC. But after using net from particularly one PC the theme of the internet explorer changes to classic look and BB stops working. but from other PC, everything is normal. I have formatted that particular PC 2 - 3 times but the problem remains unsolved. I have used both pppoe and bridge mode but no result. I have scaned with Norton, NOD, Trojan remover, Mal ware bytes etc. no virus, malware detcted? Now please suggest me what to do????

himan01

Did u update ur antivirus??cause i think its problem of virus.

robert_0007

I think so but no dtection yet. Yes all the antivirus are up to date and recent versions.

panchabhut

do u have a firewall installed. if not, try installing a firewall.

himan01

ya dude firewall can be a problem.

essbebe

Please mention IE version, and if possible post screen screen shots as annexures here of both.
Have you downloaded any application to change the look of IE ?

robert_0007

I have tried IE6, IE7, firefox3. All the browsers are showing problem. The desktop screen gives a jark and changes theme for a moment and stop working. After rebooting the machine I can use net for another 5 - 10 min and then again it happens and regarding screen shot, at this moment it is not possible as when it shows the problem I shall post here.

panchabhut

are u using Norton AV? I have seen similar problem on a Norton AV based system 3-4 years back. things became normal when norton was uninstalled

robert_0007

I have checked with Norton AV and also many other antivirus . Then format the machine, again I connect net without antivirus but the results are same. Some times I got an error massage say "generic win32 process has caused an error and needs to be shut down" and the problem starts. sometimes without any error massage.

essbebe

please post screen shots of both versions of IE.
Do you have any application loaded to change the look ?
Annexure will be deleted if thread closes.

robert_0007

No dude. I have just formatted that machine 1 hour ago. so there should not be any application which may change the look, at least I have not install any such application.

And I could not get your "Annexure will be deleted if thread closes". Why the thread will close. I think I am not breaking forum rule.

essbebe

Sorry.
What I wanted to say
Because some storage LIMIT can be there, for space provided, by forum for Annexures, I like to retain only important data.

See for Private messages : there is a limit of 50

You raise a problem.But then Format the Hard disk.
Problem disappears.
Nobody knows, how the problem appeared and the
real solution.
Fit case for locking/closing this thread !

Annexure in my post deleted by me today , saving about 56KB storage space.

robert_0007

Oh sorry! Actually I thought I am doing somthing wrong here, thats why I asked the question. Any way I got a command which is related to winsock. When I run the command I got a massage winsock has been reset please reastart to take effect. I restarted the computer and from then I am not getting this error. I am still confused whether the problem reapear or not.

eruptionjoojo

Please check the Auto-matic updates settings as sometimes an update causes the system to get unstable ................

Maybe because of some means auto-matic updates,virus etc. your winsock where getting corrupted .............. this happens to be one the reasons of internet problems related to Windows OS...........
but, congrats you resetted everything up ............
But yeah do look around what all you update and if you find a specific update causing this problem just roll-back that update ......

robert_0007

My auto update is not enabled. I dislike updateing the OS. Though antivirus update is done regularly.

Indranil

I think you also have to format the HDD of drive D: E: whatever you have. Only format the drive C: can't resolve the problem, because if there is a virus still on you rest of the drive D: E: then when ever you install the OS the virus spread from your Extended Pertition. So go to DOS mod by pressing the F8 key. If your pertition have NTFS file system the go to Administrative Tools from Control Panel then in Administrative Tools go to Disk Management then select your drive D: E: whatever you have and fromat those. After format those Pertition dont open those drive, just restart your computer and boot from your XP CD then fromat your C Drive and install.
Without format those Extended Drive the problem can't be solve.
Remember to install the firewall.

robert_0007

@ Indranil, Thank you for your good sugession. But there is a problem. I have 250GB HDD and except C drive all the partitions are full. If I fromat those drive then my data will be totaly lost. and @ the rate other my problem reapears and it is still disturbing me a lot.

whitestar_999

even if virus is present in other drives then C it can not activate until you launch it by double clicking.after formatting c drive don't do anything except installing an antivirus & scan the whole system.by not doing anything i mean don't even click other drives icon in my computer too.

Indranil

@robert_0007 you can use pen drive or another HDD to backup the data, if possible. But remember when you transfer the data from the back up Drive to your original drive you should have a good antivirus install on your system. You can use Kaspersky Internet Security.

superprash2003

do not disable MS updates , a lot of important MS updates protect your computer from various vulnerabilities.. like the recent Internet Explorer vulnerability. Your Antivirus wouldnt help you there..