India Broadband Forum

tnj.siva · 04-06-09, 07:36 PM

A BSNL subscriber has paid advance annual rental (Rs. 1200+Taxes) for one year for his Land Line. After 3 months, he gets BB allotment under 500 Combo plan. Under this plan, no rental is charged with 175 free calls and 1.5 GB up/download. In that case, is he eligible for the refund of advance rental paid for the remaining unused period of 9 months?
To illustrate the calculation goes as follows:
Advance rental paid for the period from 01.01.2009 to 31.12.2009 (One year)
Got BB connection under 500C on 01.04.2009 with out rent plan (after 3 Mths)
Thus unused period on advance rental : 01.04.2009 to 31.12.2009 (9 months)

sb21pro · 04-06-09, 07:40 PM

the bill will be adjusted, if not done automatically u have to put a complaint

panchabhut · 04-07-09, 01:20 AM

I do not think that is correct.
BSNL treats Voice and BB as two distinct revenue verticals. Revenue of one can not be adjusted against the other. For a combo plan, the Voice Rental is Zero. So adjustment in voice rental is not possible. Again refund of voice rental is not possible as for the Annual option, it is a clear condition that rent paid would not be refunded back.
If someone had applied for BB along with the initial connection application or had half a mind to take a BB option later, he should never have opted for the annual voice plan to begin with.

robert_0007 · 04-07-09, 01:27 AM

I am not sure about the other telecom circles of India. But particularly in my telecom circle all the payment details (from the begining of the connection) are available with BSNL. Thus so far my knowledge concern. His annual discounted voice rental will be converted to non discounted, general voice rental for 3 months and the rest amount will be adjusted to his BB bill.

In this case the customer breaks his promise and as a penalty( in my language) his discount facility will be wived off. That was happend to me also.

sb21pro · 04-07-09, 09:00 AM

dude i faced this already , i paid the 1200 buk for 1 ry frm july , now in sep i chaged my plan to 500, so they asked me abt the 1200 plan, if i take the c, thwn the reamaing value will be credited in my bill, or i can just go wid c+ and ony pay 500 for the bb, so i took the c+

04-06-09, 07:36 PM	#1
tnj.siva Junior Member Join Date: Mar 2009 Location: Thanjavur Posts: 3 Rep Power: 0	Combo Plan A BSNL subscriber has paid advance annual rental (Rs. 1200+Taxes) for one year for his Land Line. After 3 months, he gets BB allotment under 500 Combo plan. Under this plan, no rental is charged with 175 free calls and 1.5 GB up/download. In that case, is he eligible for the refund of advance rental paid for the remaining unused period of 9 months? To illustrate the calculation goes as follows: Advance rental paid for the period from 01.01.2009 to 31.12.2009 (One year) Got BB connection under 500C on 01.04.2009 with out rent plan (after 3 Mths) Thus unused period on advance rental : 01.04.2009 to 31.12.2009 (9 months)

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04-06-09, 07:40 PM	#2
sb21pro Lost Member Join Date: Jul 2008 Location: Goa, for now Posts: 1,690 Rep Power: 4	the bill will be adjusted, if not done automatically u have to put a complaint

04-07-09, 01:20 AM	#3
panchabhut Platinum Member Join Date: Jan 2009 Location: New Delhi Posts: 2,215 Rep Power: 9	I do not think that is correct. BSNL treats Voice and BB as two distinct revenue verticals. Revenue of one can not be adjusted against the other. For a combo plan, the Voice Rental is Zero. So adjustment in voice rental is not possible. Again refund of voice rental is not possible as for the Annual option, it is a clear condition that rent paid would not be refunded back. If someone had applied for BB along with the initial connection application or had half a mind to take a BB option later, he should never have opted for the annual voice plan to begin with.

04-07-09, 01:27 AM	#4
robert_0007 Gold Member Join Date: May 2008 Location: Assam Posts: 556 Rep Power: 2	I am not sure about the other telecom circles of India. But particularly in my telecom circle all the payment details (from the begining of the connection) are available with BSNL. Thus so far my knowledge concern. His annual discounted voice rental will be converted to non discounted, general voice rental for 3 months and the rest amount will be adjusted to his BB bill. In this case the customer breaks his promise and as a penalty( in my language) his discount facility will be wived off. That was happend to me also.

04-07-09, 09:00 AM	#5
sb21pro Lost Member Join Date: Jul 2008 Location: Goa, for now Posts: 1,690 Rep Power: 4	dude i faced this already , i paid the 1200 buk for 1 ry frm july , now in sep i chaged my plan to 500, so they asked me abt the 1200 plan, if i take the c, thwn the reamaing value will be credited in my bill, or i can just go wid c+ and ony pay 500 for the bb, so i took the c+

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