India Broadband Forum

vickii · 04-20-09, 10:09 AM

Hello everybody I am a subscriber of BSNL Broadband and from last 15-20 days I am unable to get connected to BSNL Broadband connection

. The problem started after I changed my plan from 750HomeUL to 250 plan. Whenever I try to connect it only shows 'Connecting to WAN Miniport PPPoE...' and gives error:815. I had contacted BSNL but they says that everything is alright from their side. My modem is Ustarcom UA3002-g1.
Please help

04-20-09, 10:27 AM

I too use UL 750 and had no connection problems so far. Please post your ipconfig/all screen shots.

essbebe · 04-20-09, 10:34 AM

your OS is Vista ?

Quote:

815 - Failed to connect.

Windows Vista Only - This error occurs only with Windows Vista. It "replaces" error codes 676, 678, 691 and 769 from Windows XP and earlier, and covers at least 4 different causes of failure to connect. This error can occur on attempts to make a DSL connection. The actual detailed reason for the failure to connect does not show up on the standard Vista error screen, but is available if you look hard enough and includes:

* Line is busy (for DSL the line isn't really busy, but the DSL server has a problem)
* Remote Computer did not respond (there is a connectivity error)
* Username or Password Error (the username and/or password specified for the DSL connection is incorrect or not recognized by the DSL server)
* Destination Host Unreachable (networking or network card error)

http://www.calcutta.bsnl.co.in/datao.../pppoe08a.html dialer mode.

vickii · 04-20-09, 10:50 AM

I get the second error
'Remote server did not respond'

essbebe · 04-20-09, 11:08 AM

Go to your usage portal , and check ( 14digit portal Id /PW)
bbservice.bsnl.in
User Id ; Password re enter old password again.

or

try "always On" connection. User id without @ bsnl.in and password to be entered in WAN page.

Start/ run type cmd type ping 192.168.1.1
Start run type cmd type ipconfig /all
post data.
From modem Diagnostics page. Failed entries.

vickii · 04-20-09, 11:12 PM

Thanks essbebe for replying. I had applied your settings and you can find them in attached files.
The txt file contains the system log from modem.

robert_0007 · 04-20-09, 11:17 PM

Is your problem solved?? Essbebe is right the error code 815 is a error code of Vista, I think.

essbebe · 04-21-09, 01:43 AM

@vickii

modem wa3002-g1 Vista Os error 815.

somehow missed this thread .

please confirm, your
problem solved or not.

you have dns trouble/s as per modem log.

Quote:

mine modem and wifi router.
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 4ms, Average = 2ms

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

disable Ipv6 in tcp/ip properties.
see this link and check modem settings.
http://www.calcuttatelephones.com/da...all/mdm08.html

ping to modem access is very bad.
you need an Ip address for IPV4.

Start/network/LAn properties
tcp/ippage
disable ipv6
select tcp/ip
properties
select obtain ip address automatically.
enter dns
208.67.220.220
and 208.67.222.222
apply save.

feedback Positive or negative. Both welcome.

04-20-09, 10:09 AM	#1
vickii Junior Member Join Date: Dec 2008 Location: Mumbai Posts: 11 Rep Power: 2	Unable to get connected? Hello everybody I am a subscriber of BSNL Broadband and from last 15-20 days I am unable to get connected to BSNL Broadband connection . The problem started after I changed my plan from 750HomeUL to 250 plan. Whenever I try to connect it only shows 'Connecting to WAN Miniport PPPoE...' and gives error:815. I had contacted BSNL but they says that everything is alright from their side. My modem is Ustarcom UA3002-g1. Please help

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04-20-09, 10:27 AM	#2
meetdilip Guest Posts: n/a	I too use UL 750 and had no connection problems so far. Please post your ipconfig/all screen shots.

04-20-09, 10:50 AM	#4
vickii Junior Member Join Date: Dec 2008 Location: Mumbai Posts: 11 Rep Power: 2	I get the second error 'Remote server did not respond'

04-20-09, 11:08 AM	#5
essbebe Platinum Member Join Date: Aug 2007 Location: Chennai Posts: 5,770 Rep Power: 13	Go to your usage portal , and check ( 14digit portal Id /PW) bbservice.bsnl.in User Id ; Password re enter old password again. or try "always On" connection. User id without @ bsnl.in and password to be entered in WAN page. Start/ run type cmd type ping 192.168.1.1 Start run type cmd type ipconfig /all post data. From modem Diagnostics page. Failed entries.

04-20-09, 11:17 PM	#7
robert_0007 Gold Member Join Date: May 2008 Location: Assam Posts: 566 Rep Power: 2	Is your problem solved?? Essbebe is right the error code 815 is a error code of Vista, I think.

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