Thread: 'No Usage Records Found'

I recently got a new Home 500 plan Broadband Connection. I have the username,password and the portal id. Every thing works fine. But, When i tried to look for my usage information at bbservice.bsnl.in BSNL - Broadband Account Management it says "No Usage Records Found For MAY-2009". Why is it said so??? I also tried the bsnl broadband portal, the same problem there too....... How can i see my usage information? Will it be showing my usages after some time????

When was your account activated ?

It will usually take 3-4 days to update in the BSNL portal site.

Wait for 4/5 days. I also got my uses record after 8 days of installation.

Originally Posted by josangel555

I recently got a new Home 500 plan Broadband Connection. I have the username,password and the portal id. Every thing works fine. But, When i tried to look for my usage information at bbservice.bsnl.in BSNL - Broadband Account Management it says "No Usage Records Found For MAY-2009". Why is it said so??? I also tried the bsnl broadband portal, the same problem there too....... How can i see my usage information? Will it be showing my usages after some time????

BSNL portal is not reliable. If you are a new user, it will take some time for the portal to display your usage. Most of us use a bandwidth meter for monitoring the usage. Click here to download. You can register for SMS and email alerts. Please go through.

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There are 4 sources to check your usage. 2 BSNL portals, 1 BSNL software, 1 Independent software.

1. BSNL - Broadband Account Management , values in KB.

2. BSNL Portal, values in MB, user friendly.

3. Both these sites can be down at times. BSNL sites do not update on real time basis. Today's usage is shown after 2 days. So most of us use a Bandwidth meter. Click here to download.

4. A software from BSNL can help us check the usage without using the portal. BSNL also provides SMS and email alerts when you cross your usage limit.

Use this link to register

Web Registration for Usage Alerts

Under this page, download the web client and use it to check your usage statistics without logging into the portal.

Thanks to all who posted here...
It was only 4 days since i got my connection. So i guess i should wait.
meetdilip, those links helped
[reps++ to all]

But i have some more questions, so guys please help this broadband newbie.
1. I got my connection on 12th, will i be getting the entire 2.5GB limit for this month? or will it be reduced according to days remaining in this month from 12th????
2. I can't access my mailbox, the account info said i got an @bsnl.in ID. When i tried login at mail.bsnl.in, it says ID and password donot match. Can anyone tell me where it gone wrong.

Originally Posted by josangel555

1. I got my connection on 12th, will i be getting the entire 2.5GB limit for this month? or will it be reduced according to days remaining in this month from 12th????
2. I can't access my mailbox, the account info said i got an @bsnl.in ID. When i tried login at mail.bsnl.in, it says ID and password donot match. Can anyone tell me where it gone wrong.

1) No, it won't be reduced. You can use the whole 2.5 GB.
[Moderator edit: Incorrect info. The usage will be prorated as per the remianing days of the month. Divide 2.5GB by 31 and multiply this by 20. That will be your limit]
2) The password is by default "password". And, make sure that you enter the ID in the format "username@bsnl.in". If both doesn't work, contact the local exchange and report your issue. They will help you reset your password, if it was changed. Never share this kind of information publicly or to anyone you don't know.

Originally Posted by josangel555

Thanks to all who posted here...
It was only 4 days since i got my connection. So i guess i should wait.
meetdilip, those links helped
[reps++ to all]

But i have some more questions, so guys please help this broadband newbie.
1. I got my connection on 12th, will i be getting the entire 2.5GB limit for this month? or will it be reduced according to days remaining in this month from 12th????
2. I can't access my mailbox, the account info said i got an @bsnl.in ID. When i tried login at mail.bsnl.in, it says ID and password donot match. Can anyone tell me where it gone wrong.

1. You won't get full limit if your connection does not start from 1st of month.

2. Password is normally password. You can use BSNL Portal and log in using email section on the top after log in.

Hi meetdilip,Thanks for helping me by sharing that information.
I tried getting in my mailbox the very same way but i still have the same problem. I think I better contact somone at the exchange....

//[*** SMS language content deleted ***]
Sincere request: If it is not too difficult, please do not use SMS like language/words (e.g., wen, wid, etc.) in tech forums. Fun threads are excused and this is not one of them.

Please read Forum Etiquette.

Thank you.

- Moderator just4kix

Now i can see my usage information. But it have recorded my usage only from yesterday noon...!!! I have already used about 1 GB of my 2.5GB limit, and it says just around 30MB!!!
Does the billing will be based on the information at the website or will it be based on the actual usage???

Also, Still I can't access my mail...

sam2588, i have read your reply... thanks for replying...

Originally Posted by josangel555

Now i can see my usage information. But it have recorded my usage only from yesterday noon...!!! I have already used about 1 GB of my 2.5GB limit, and it says just around 30MB!!!
Does the billing will be based on the information at the website or will it be based on the actual usage???

Also, Still I can't access my mail...

sam2588, i have read your reply... thanks for replying...

BSNL has a nasty habit of updating the usage at a later point. I had to pay a few rupees because of this. They will update this usage after 10 days without any notice. Please be careful.

Regarding your mail, please check with the Senior Divisional Engineer (SDE) or at your local exchange. Procedure is correct, it must be some error from BSNL. Hope you mentioned this problem during your visit.

Originally Posted by meetdilip

BSNL has a nasty habit of updating the usage at a later point. I had to pay a few rupees because of this. They will update this usage after 10 days without any notice. Please be careful.

Regarding your mail, please check with the Senior Divisional Engineer (SDE) or at your local exchange. Procedure is correct, it must be some error from BSNL. Hope you mentioned this problem during your visit.

Thanks for that info.

But till date they have'nt included the usage before the date when they started to show my usage information at the portal... Anyway I don't want to take any risk. So i account my previous usages too.....

Now I am using shaplus bandwidth meter.. Its simply great.. & i love its feature to automatically disable in NU time... meetdilip, thanks for giving me that link..

About the email, its not yet fixed. Do that mailbox is 'essential' for a broadband user??? I mean, do they use to send valuable information to that email ID??? I don't want to use it for mailing anyhow...........

Originally Posted by josangel555

Now I am using shaplus bandwidth meter.. Its simply great.. & i love its feature to automatically disable in NU time... meetdilip, thanks for giving me that link..

Always welcome

Originally Posted by josangel555

About the email, its not yet fixed. Do that mailbox is 'essential' for a broadband user??? I mean, do they use to send valuable information to that email ID??? I don't want to use it for mailing anyhow...........

As of now, we can manage without the email address. But BSNL may come up with some new facility that requires email. So it is better to check with the authorities. Also, when we exceed the usage limit, a mail will be sent to this email address.