India Broadband Forum

vijaykhairnar · 05-26-09, 09:10 PM

If possible please try:

ADSL Mode : Auto Sync-up

ADSL Type : ANNEX A/L

essbebe · 05-26-09, 09:53 PM

@adi420

PROBLEMBSNL Home 500 COMBO plan speed only upto 1 Mbps.

Check your speed at speedtest.net say Mumbai server.
say at 6AM and 7AM.
( 10 to 15 MB data used for each test ).
Post link/s here or as annexures.

2. Post screen shot of your adsl page showing
SNR attn Line speed Mod selected.
Upload at tinypic.com.

3. Make an online complaint here.
( only 200 characters are allowed )
post links for speed recorded. and adsl data page.

http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

4. feedback here after three days.

Para two;

Quote:

My modem model is Type 4- DNA A211 - I

Would you like to try a software upgrade recommended by the company ?

adi420 · 05-27-09, 03:35 AM

@vijaykhairnar
I could not find the auto sync up mode in the modem configuration page. Maybe your modem type is different. Mine is type 4 DNA A211.
When I selected ADSL type as Annex L, the DSL light kept on blinking and did not stabilize and so I could not connect to the internet.

@essbebe
I tried the speedtest at all times of the day including at 12 am, 3 am and 6 am. There is little or no difference in the speeds. I got a maximum of 850kbps in dataone.in
I already posted both the speedtest screenshot and the ADSL page screenshot as attachments. Check the post #9 in this thread. I attached the screenshots again to this post for your convenience.
I already made online complaint at the link 4 times. The first two times they called me up everyday to enquire whether the problem was fixed (without doing anything) and the last two times i think they deleted my complaint or marked it as spam.
As I already said, I tried my own modem at my neighbour's home and I got 2mbps at his home. So there is no fault with the modem.

05-27-09, 04:47 PM

Write a complaint to Nodal officer and Appellate authority with receipt. Address and phone no on the back side of your bill. When you give a written complaint to these officials, they are bound to take action. You can talk to them in person and seek help. Since your modem gives a good speed at your friend, it is BSNL's error and you have limited sources to solve it. A visit in person can do magic. Please consider.

Indranil · 05-27-09, 05:01 PM

@adi420 do what the meetdilip say, otherwise you can not solve your problem. The problem not from your side, fault from the BSNL side.

adi420 · 05-27-09, 08:56 PM

I had emailed the nodal officer twice but did not get any reply from him. I think I have to go and meet him personally now.

05-27-09, 10:32 PM

They may have never seen it till date. A visit in person is advised.

brodbnd · 05-27-09, 11:38 PM

Quote:

Originally Posted by adi420

I am a subscriber or BSNL Home 500 COMBO plan. I should get speeds from 256 kbps upto 2mbps. But my speed has been limited to 1MBPS and the actual speeds I get are in the range of 750-850 kbps. I tried calling the Toll free number about 50 times and every time they gave me different land line numbers to contact. None of the persons whom I spoke to understood the problem or helped in solving it. I spoke to the local customer service office but they are unwilling to do anything because I am getting above 256 kbps which is what they have promised. I checked my modem at my friend's place and there it is reaching 2mbps. I spoke to the SDOP and even he spoke very rudely and told me that if I am not satisfied with the speed, I should disconnect the connection. I checked the modem configuration page and it is clearly mentioned that the speed downstream is only 1021 kbps where as it should be 2044 kbps. I tried sending many emails to the customer grievance cell and the result is I get a call daily asking the speed and as soon as I tell the speed, they hang up. There are only two possible problems according to me...one being Line problem but I am getting good SNR ratio etc... Maybe they made some improper connections. The other possibility is that they wantedly limited my speed to 1 mbps and this may be the case with many more people. But all my friends who have BSNL broadband say that they get upto 2mbps. I request you to suggest some solution to my problem.

I think that is the normal speed you are having. Average speed for that plan ranges round 512kbps - 1mbps. 2mbps is a myth. BSNL guarantee that speed for BSNL networks only.

adi420 · 05-28-09, 02:26 AM

@brodbnd
what do you mean BSNL networks only?? all my friends get upto 2mbps.

brodbnd · 05-28-09, 08:56 AM

Quote:

Originally Posted by adi420

@brodbnd
what do you mean BSNL networks only?? all my friends get upto 2mbps.

BSNL Networks means the speed is limited to BSNL servers only. BSNL does not guarantee the 2mbps speed for other servers.

Ask your friend how did they know they are having 2mbps speed.

They have done their speed test from Dataone WebMail website which is from a BSNL server and always shows 2mbps speed. Ask them to do their speed test from Speedtest.net - The Global Broadband Speed Test and hear what they say.

They will not get 2mbps speed.

Average download speed for your connection is 512kbps - 1mbps during daytime and 256 - 512kbps during free night hours.

vijaykhairnar · 05-28-09, 02:12 PM

Every time the speed tests show different speed from both the websites. The range is 500kb to 2.5mb. The Dataone Webmail always shows more speed than Speedtest.net.

05-28-09, 02:45 PM

Don't believe dataone webmail. Speedtest.net is more accurate. You can also try a download from Microsoft. They have one of the best servers.

deepmohan · 05-28-09, 04:01 PM

Speed will always vary from time to website i did download from Microsoft server at free hours and got 210KB/s speed the download was done using FDM.

See the difference i got on different servers....

adi420 · 05-29-09, 07:53 PM

Thanks for replying to my post. I received the final call from a SDE at BSNL today. He told me that BSNL guarantees only 256 kbps and the upper limit is based on locality. He said that if there are more customers in an exchange, the speed gets divided and only very few lucky people get upto 2 mbps speed. By his words, I thought he meant that none of the persons who got connection from the same exchange got above 1 mbps which is absolute BULL$H1T. But I have come to realize that BSNL will be BSNL and there is no way to change it. I am unlucky and have to adjust with this speed. He actually told me that complaining anymore wont help. They wont do anything.

05-29-09, 07:59 PM

Written complaint with receipt to Appellate authority and Nodal officer. Address and phone no on the backside of your phone bill. Try it. It may work.

deepmohan · 05-29-09, 11:53 PM

Quote:

Originally Posted by adi420

But I have come to realize that BSNL will be BSNL and there is no way to change it. I am unlucky and have to adjust with this speed. He actually told me that complaining anymore wont help. They wont do anything.

you are right BSNL will be BSNL only hope these things will change if current government do successful disinvestment of BSNL, which may be their in current coming budget.

05-30-09, 12:12 AM

It is not the time for total disinvestment.There are many areas still do not have at least a land line. They cannot disinvest at this point. Private players has no interest in development. They will stick to cities.

vijaykhairnar · 05-30-09, 01:33 AM

Today I changed ADSL setting Auto Sync Mode to G.Dmt and found that
SNR Margin Downstream improved from 6.3 db to 23.5 db also some impovement in download speed.

superprash2003 · 07-23-09, 12:08 PM

wow , thats a major improvement!!didnt know changing to G.Dmt would give such a boost..nice!

essbebe · 07-23-09, 08:16 PM

@superprash2003
Any post not backed by screenshot ,
and lacking in details, better to ignore.
Normally GDMT suggested for a slower line speed and stable connection. .

05-27-09, 08:56 PM	#26
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 90 Rep Power: 1	I had emailed the nodal officer twice but did not get any reply from him. I think I have to go and meet him personally now. Last edited by adi420; 05-27-09 at 08:59 PM. Reason: update

05-29-09, 07:53 PM	#34
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 90 Rep Power: 1	The nail in the coffin Thanks for replying to my post. I received the final call from a SDE at BSNL today. He told me that BSNL guarantees only 256 kbps and the upper limit is based on locality. He said that if there are more customers in an exchange, the speed gets divided and only very few lucky people get upto 2 mbps speed. By his words, I thought he meant that none of the persons who got connection from the same exchange got above 1 mbps which is absolute BULL$H1T. But I have come to realize that BSNL will be BSNL and there is no way to change it. I am unlucky and have to adjust with this speed. He actually told me that complaining anymore wont help. They wont do anything.

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India Broadband Forum

Please help me guys! Speed limited to 1MBPS

Please help me guys! Speed limited to 1MBPS

Similar Threads

05-26-09, 09:10 PM	#21
vijaykhairnar Bronze Member Join Date: May 2009 Age: 52 Posts: 122 Rep Power: 2	If possible please try: ADSL Mode : Auto Sync-up ADSL Type : ANNEX A/L

05-27-09, 04:47 PM	#24
meetdilip Guest Posts: n/a	Write a complaint to Nodal officer and Appellate authority with receipt. Address and phone no on the back side of your bill. When you give a written complaint to these officials, they are bound to take action. You can talk to them in person and seek help. Since your modem gives a good speed at your friend, it is BSNL's error and you have limited sources to solve it. A visit in person can do magic. Please consider.

05-27-09, 05:01 PM	#25
Indranil Silver Member Join Date: May 2008 Age: 27 Posts: 314 Rep Power: 2	@adi420 do what the meetdilip say, otherwise you can not solve your problem. The problem not from your side, fault from the BSNL side.

05-27-09, 10:32 PM	#27
meetdilip Guest Posts: n/a	They may have never seen it till date. A visit in person is advised.

05-28-09, 02:26 AM	#29
adi420 Junior Member Join Date: Mar 2009 Location: Hyderabad Posts: 90 Rep Power: 1	@brodbnd what do you mean BSNL networks only?? all my friends get upto 2mbps.

05-28-09, 02:12 PM	#31
vijaykhairnar Bronze Member Join Date: May 2009 Age: 52 Posts: 122 Rep Power: 2	Every time the speed tests show different speed from both the websites. The range is 500kb to 2.5mb. The Dataone Webmail always shows more speed than Speedtest.net.

05-28-09, 02:45 PM	#32
meetdilip Guest Posts: n/a	Don't believe dataone webmail. Speedtest.net is more accurate. You can also try a download from Microsoft. They have one of the best servers.

05-28-09, 04:01 PM	#33
deepmohan Platinum Member Join Date: Jan 2009 Location: Chennai Posts: 810 Rep Power: 3	Speed will always vary from time to website i did download from Microsoft server at free hours and got 210KB/s speed the download was done using FDM. See the difference i got on different servers....

05-29-09, 07:59 PM	#35
meetdilip Guest Posts: n/a	Written complaint with receipt to Appellate authority and Nodal officer. Address and phone no on the backside of your phone bill. Try it. It may work.

05-30-09, 12:12 AM	#37
meetdilip Guest Posts: n/a	It is not the time for total disinvestment.There are many areas still do not have at least a land line. They cannot disinvest at this point. Private players has no interest in development. They will stick to cities.

05-30-09, 01:33 AM	#38
vijaykhairnar Bronze Member Join Date: May 2009 Age: 52 Posts: 122 Rep Power: 2	Today I changed ADSL setting Auto Sync Mode to G.Dmt and found that SNR Margin Downstream improved from 6.3 db to 23.5 db also some impovement in download speed.

07-23-09, 12:08 PM	#39
superprash2003 Platinum Member Join Date: Feb 2008 Posts: 2,692 Rep Power: 5	wow , thats a major improvement!!didnt know changing to G.Dmt would give such a boost..nice!

07-23-09, 08:16 PM	#40
essbebe Platinum Member Join Date: Aug 2007 Location: Chennai Posts: 4,246 Rep Power: 12	@superprash2003 Any post not backed by screenshot , and lacking in details, better to ignore. Normally GDMT suggested for a slower line speed and stable connection. .