1. #1
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    Unhappy Please help me guys! Speed limited to 1MBPS

    I am a subscriber or BSNL Home 500 COMBO plan. I should get speeds from 256 kbps upto 2mbps. But my speed has been limited to 1MBPS and the actual speeds I get are in the range of 750-850 kbps. I tried calling the Toll free number about 50 times and every time they gave me different land line numbers to contact. None of the persons whom I spoke to understood the problem or helped in solving it. I spoke to the local customer service office but they are unwilling to do anything because I am getting above 256 kbps which is what they have promised. I checked my modem at my friend's place and there it is reaching 2mbps. I spoke to the SDOP and even he spoke very rudely and told me that if I am not satisfied with the speed, I should disconnect the connection. I checked the modem configuration page and it is clearly mentioned that the speed downstream is only 1021 kbps where as it should be 2044 kbps. I tried sending many emails to the customer grievance cell and the result is I get a call daily asking the speed and as soon as I tell the speed, they hang up. There are only two possible problems according to me...one being Line problem but I am getting good SNR ratio etc... Maybe they made some improper connections. The other possibility is that they wantedly limited my speed to 1 mbps and this may be the case with many more people. But all my friends who have BSNL broadband say that they get upto 2mbps. I request you to suggest some solution to my problem.

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    Use the following DNS servers:

    Prefered DNS Server 208.67.220.220
    Alternate DNS Server 208.67.220.220

    See if it makes any difference.

  3. #3
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    Unhappy

    no difference...

  4. #4
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    Actually the speed depends upon many factors.Most important of them are
    1) Distance from the exchange.
    2) Wire used.
    3) How you connect:- Connecting adsl router and LAN is far better than using USB port.
    4) Configuration of router , LAN and Connection


    Secondly talking very politely with these people in exchange can only do some favor. Complaining again and again is of no use.

  5. #5
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    Quote Originally Posted by vijaykhairnar View Post
    Actually the speed depends upon many factors.Most important of them are
    1) Distance from the exchange.
    2) Wire used.
    3) How you connect:- Connecting adsl router and LAN is far better than using USB port.
    4) Configuration of router , LAN and Connection


    Secondly talking very politely with these people in exchange can only do some favor. Complaining again and again is of no use.
    Sir vijaykhairnar i think he is trying to tell about LINE DOWNSTREAM & UPSTREAM RATE not download speed. Line Downstream & Upstream rate depend on which plan you are using & mainly depend on your local Telephone Exchange not distance. Pls see attachment......

  6. #6
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    Unhappy

    I tried everything from pleading them, begging them, shouting at them but no use...there is some line problem which they are unwilling to repair. My connection is very old (since 1995) and we changed the wire coming from the pole to our house but they did not change the wire from exchange to the pole. They are just unwilling to replace the wire because they did not promise 2 mbps speed.

    the telephone exchange is within 1 km from my house
    Last edited by adi420; 18th May 2009 at 10:01 PM. Reason: Automerged Doublepost

  7. #7
    jatinder911
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    Quote Originally Posted by adi420 View Post
    I tried everything from pleading them, begging them, shouting at them but no use...there is some line problem which they are unwilling to repair. My connection is very old (since 1995) and we changed the wire coming from the pole to our house but they did not change the wire from exchange to the pole. They are just unwilling to replace the wire because they did not promise 2 mbps speed.

    the telephone exchange is within 1 km from my house
    mode of connectivity is everything dude,BSNL CC is hopelessly insane even more insane than reliance,try to live with it or change ur isp, as their wires are aged in upcoming years i don't think even 1MbPS will reach ur home, because when copper wire gets older then it cant carry high speed data packets like new one.

    just look at this pic then u will understand
    Attachment 2860

    hundreds of wires mangled with each other!!! the biggest drawback of Indian isp's is their mode of connectivity is ages old and that's the reason u wont get promised speeds!!

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    @adi420

    (1)Mention your modem/model and make.

    (2) we need Data like SNR U/L D/l Attn U/L D/l Line speed Mod selected.
    Post details or give screen shot as annexure here.

    (3) you can make an online complaint to BSNL
    and they will ask your exchange to do the needful.
    First you need some data about the connection.

    (4) see this page and ensure you are connected to
    Internet as shown in Diagram.

    UT-300R2U ADSL MODEM CONNECTION

    (5) presume your phone line is Noise free, and no
    complaints.

    (6) Check speed at speedtest.net say mumbai & Sydney servers.
    give results
    or
    Give the link here as hxxp://xxxxxxxxx/xxxxxxx.jpg
    or

    post as Annexure.

  9. #9
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    Unhappy

    My modem model is Type 4- DNA A211 - I

    Screenshot with all details is attached below

    I made all kinds of complaints possible

    Yes, I am connected according to the image. They themselves came and gave the connection. Only 1 phone is there (no parallel connections)

    Yes, the phone line is noise free and after going after them for 20 days, they changed the line but still no change in the speed

    Speedtest screenshot is also attached below

    I have run out of all my options. The only possibility is they knowingly clamped my speed to 1 mbps because they told me that they changed the line and I tested the modem at my friends place and it gave speeds of 2 mbps. They dont want to provide 2 mbps for 500 combo plan subscribers. They themselves had mentioned earlier that combo subscribers get less speed. I have to manage with this speed now

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    nice pic

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    @ adi420 I am having such type of problem. Here your Rate Kbps is 1021Down and 509Up where in my case it is 2048 and 1024 repectively. I have collected data from my friends modem and I found that they are having 8089 down and 509 up. I took printout and reach BSNL office and tell them to change my wire. immidiately they have changed the wires from the exchange to my home. (In my area BSNL people are much helpful) but the statistics remains same. And till date speed test gives me arround 1 MB to 1.5 MB. But I am getting 230KB/s download speed. I think you are getting this type of problem from the exchange. If possible kindly request them to change your port. In my case, I am getting nearly the promised download speed so I am not disturbing them but I think you are facing much trouble so you can try this.

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    ur friend gets 8 mbps??they just changed my port today but the speed did not increase even by 1 kbps. my download speed never crossed 108 kbps average being 95-100 kbps that too using IDM and splitting to 16 parts and downloading from direct link websites.

    btw robert, which broadband plan are you and your friend using?
    Last edited by adi420; 20th May 2009 at 12:47 AM. Reason: Automerged Doublepost

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    adi420 I read your all post and other's people reply. The fact is there is no way to change your Downstream Rate 1021 to 2048Kbps If the IP DSLAM was set the Downstream Rate to 1021Kbps and that's why when they change your current port to another port you gets same Downstream Rate.
    I dont know are they really change your current port, because if they change your current port then thay have to reset your port binding address. or you will get " wrong user name and password" message. Ok I think they reset your binding address.

    I can only suggest you to change ADSL settings Mode ADSL2+ to G.Dmt
    I see it from your screen shot.
    Some times if this settings are set to wrong then you get the wrong Downstream Rate.
    Last edited by Indranil; 21st May 2009 at 01:57 AM.

  14. #14
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    @indranil
    changing the mode from ADSL2+ to G.DMT increased the speed from 1021kbps to only 1024kbps and not 2048kbpswhere might be the problem? line fault or they really limited my speed to 1mbps...

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    In the Mode G.Dmt the speed shows to you 1024Kbps in your ADSL modem. So thats mean your line dont have the problem. In the IP DSLAM the speed set to 1024Kbps in your port or all port of that IP DSLAM. BSNL need to set the download speed in that IP DSLAM 2048Kbps or higher in your port or all port of that IP DSLAM. Then you get the correct Downlaod speed.

  16. #16
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    yeah thats what I think....BSNL have limited my speed to 1 mbps instead of 2 mbps...how to solve the problem?? will complaining in newspaper help?

  17. #17
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    If Possible contact with the DE of the Bsnl

  18. #18
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    thuru phones nothing happens,approach the divisional engineer at your areas bsnl exchange ,if he doesnt listen then approach the area manager

  19. #19
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    Quote Originally Posted by internet_guy View Post
    thuru phones nothing happens,approach the divisional engineer at your areas bsnl exchange ,if he doesnt listen then approach the area manager
    It is true. But we should at least try through phone than waiting idle. There are a few good people in BSNL. If you are lucky, you may get one.

  20. #20
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    Angry

    There are no good people in BSNL at hyderabad

  21. #21
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    If possible please try:

    ADSL Mode : Auto Sync-up

    ADSL Type : ANNEX A/L

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    @adi420

    PROBLEMBSNL Home 500 COMBO plan speed only upto 1 Mbps.

    Check your speed at speedtest.net say Mumbai server.
    say at 6AM and 7AM.
    ( 10 to 15 MB data used for each test ).
    Post link/s here or as annexures.

    2. Post screen shot of your adsl page showing
    SNR attn Line speed Mod selected.
    Upload at tinypic.com.

    3. Make an online complaint here.
    ( only 200 characters are allowed )
    post links for speed recorded. and adsl data page.

    http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

    4. feedback here after three days.

    Para two;


    My modem model is Type 4- DNA A211 - I
    Would you like to try a software upgrade recommended by the company ?

  23. #23
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    @vijaykhairnar
    I could not find the auto sync up mode in the modem configuration page. Maybe your modem type is different. Mine is type 4 DNA A211.
    When I selected ADSL type as Annex L, the DSL light kept on blinking and did not stabilize and so I could not connect to the internet.

    @essbebe
    I tried the speedtest at all times of the day including at 12 am, 3 am and 6 am. There is little or no difference in the speeds. I got a maximum of 850kbps in dataone.in
    I already posted both the speedtest screenshot and the ADSL page screenshot as attachments. Check the post #9 in this thread. I attached the screenshots again to this post for your convenience.
    I already made online complaint at the link 4 times. The first two times they called me up everyday to enquire whether the problem was fixed (without doing anything) and the last two times i think they deleted my complaint or marked it as spam.
    As I already said, I tried my own modem at my neighbour's home and I got 2mbps at his home. So there is no fault with the modem.

  24. #24
    meetdilip
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    Write a complaint to Nodal officer and Appellate authority with receipt. Address and phone no on the back side of your bill. When you give a written complaint to these officials, they are bound to take action. You can talk to them in person and seek help. Since your modem gives a good speed at your friend, it is BSNL's error and you have limited sources to solve it. A visit in person can do magic. Please consider.

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    @adi420 do what the meetdilip say, otherwise you can not solve your problem. The problem not from your side, fault from the BSNL side.

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    I had emailed the nodal officer twice but did not get any reply from him. I think I have to go and meet him personally now.
    Last edited by adi420; 27th May 2009 at 07:59 PM. Reason: update

  27. #27
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    They may have never seen it till date. A visit in person is advised.

  28. #28
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    Quote Originally Posted by adi420 View Post
    I am a subscriber or BSNL Home 500 COMBO plan. I should get speeds from 256 kbps upto 2mbps. But my speed has been limited to 1MBPS and the actual speeds I get are in the range of 750-850 kbps. I tried calling the Toll free number about 50 times and every time they gave me different land line numbers to contact. None of the persons whom I spoke to understood the problem or helped in solving it. I spoke to the local customer service office but they are unwilling to do anything because I am getting above 256 kbps which is what they have promised. I checked my modem at my friend's place and there it is reaching 2mbps. I spoke to the SDOP and even he spoke very rudely and told me that if I am not satisfied with the speed, I should disconnect the connection. I checked the modem configuration page and it is clearly mentioned that the speed downstream is only 1021 kbps where as it should be 2044 kbps. I tried sending many emails to the customer grievance cell and the result is I get a call daily asking the speed and as soon as I tell the speed, they hang up. There are only two possible problems according to me...one being Line problem but I am getting good SNR ratio etc... Maybe they made some improper connections. The other possibility is that they wantedly limited my speed to 1 mbps and this may be the case with many more people. But all my friends who have BSNL broadband say that they get upto 2mbps. I request you to suggest some solution to my problem.
    I think that is the normal speed you are having. Average speed for that plan ranges round 512kbps - 1mbps. 2mbps is a myth. BSNL guarantee that speed for BSNL networks only.

  29. #29
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    @brodbnd
    what do you mean BSNL networks only?? all my friends get upto 2mbps.

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    Quote Originally Posted by adi420 View Post
    @brodbnd
    what do you mean BSNL networks only?? all my friends get upto 2mbps.
    BSNL Networks means the speed is limited to BSNL servers only. BSNL does not guarantee the 2mbps speed for other servers.

    Ask your friend how did they know they are having 2mbps speed.

    They have done their speed test from Dataone WebMail website which is from a BSNL server and always shows 2mbps speed. Ask them to do their speed test from Speedtest.net - The Global Broadband Speed Test and hear what they say.

    They will not get 2mbps speed.

    Average download speed for your connection is 512kbps - 1mbps during daytime and 256 - 512kbps during free night hours.

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    Every time the speed tests show different speed from both the websites. The range is 500kb to 2.5mb. The Dataone Webmail always shows more speed than Speedtest.net.

  32. #32
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    Don't believe dataone webmail. Speedtest.net is more accurate. You can also try a download from Microsoft. They have one of the best servers.

  33. #33
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    Speed will always vary from time to website i did download from Microsoft server at free hours and got 210KB/s speed the download was done using FDM.

    See the difference i got on different servers....





  34. #34
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    Unhappy The nail in the coffin

    Thanks for replying to my post. I received the final call from a SDE at BSNL today. He told me that BSNL guarantees only 256 kbps and the upper limit is based on locality. He said that if there are more customers in an exchange, the speed gets divided and only very few lucky people get upto 2 mbps speed. By his words, I thought he meant that none of the persons who got connection from the same exchange got above 1 mbps which is absolute BULL$H1T. But I have come to realize that BSNL will be BSNL and there is no way to change it. I am unlucky and have to adjust with this speed. He actually told me that complaining anymore wont help. They wont do anything.

  35. #35
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    Written complaint with receipt to Appellate authority and Nodal officer. Address and phone no on the backside of your phone bill. Try it. It may work.

  36. #36
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    Quote Originally Posted by adi420 View Post
    But I have come to realize that BSNL will be BSNL and there is no way to change it. I am unlucky and have to adjust with this speed. He actually told me that complaining anymore wont help. They wont do anything.
    you are right BSNL will be BSNL only hope these things will change if current government do successful disinvestment of BSNL, which may be their in current coming budget.

  37. #37
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    It is not the time for total disinvestment.There are many areas still do not have at least a land line. They cannot disinvest at this point. Private players has no interest in development. They will stick to cities.

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    Today I changed ADSL setting Auto Sync Mode to G.Dmt and found that
    SNR Margin Downstream improved from 6.3 db to 23.5 db also some impovement in download speed.

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    wow , thats a major improvement!!didnt know changing to G.Dmt would give such a boost..nice!

  40. #40
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    @superprash2003
    Any post not backed by screenshot ,
    and lacking in details, better to ignore.
    Normally GDMT suggested for a slower line speed and stable connection. .

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    Quote Originally Posted by essbebe View Post
    @superprash2003
    Any post not backed by screenshot ,
    and lacking in details, better to ignore.
    Normally GDMT suggested for a slower line speed and stable connection. .




    For your reference and expert comments.
    Last edited by vijaykhairnar; 24th July 2009 at 12:37 PM.

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    cool.thats nice to see!!no changes in the telephone connections right? just this one change?

  43. #43
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    This may be a coincidence also. Changing from ADSL2+ to G.Dmt may bring some improvements.
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