India Broadband Forum

adi420

I am a subscriber or BSNL Home 500 COMBO plan. I should get speeds from 256 kbps upto 2mbps. But my speed has been limited to 1MBPS and the actual speeds I get are in the range of 750-850 kbps. I tried calling the Toll free number about 50 times and every time they gave me different land line numbers to contact. None of the persons whom I spoke to understood the problem or helped in solving it. I spoke to the local customer service office but they are unwilling to do anything because I am getting above 256 kbps which is what they have promised. I checked my modem at my friend's place and there it is reaching 2mbps. I spoke to the SDOP and even he spoke very rudely and told me that if I am not satisfied with the speed, I should disconnect the connection. I checked the modem configuration page and it is clearly mentioned that the speed downstream is only 1021 kbps where as it should be 2044 kbps. I tried sending many emails to the customer grievance cell and the result is I get a call daily asking the speed and as soon as I tell the speed, they hang up. There are only two possible problems according to me...one being Line problem but I am getting good SNR ratio etc... Maybe they made some improper connections. The other possibility is that they wantedly limited my speed to 1 mbps and this may be the case with many more people. But all my friends who have BSNL broadband say that they get upto 2mbps. I request you to suggest some solution to my problem.

vijaykhairnar

Use the following DNS servers:

Prefered DNS Server 208.67.220.220
Alternate DNS Server 208.67.220.220

See if it makes any difference.

adi420

no difference...

vijaykhairnar

Actually the speed depends upon many factors.Most important of them are
1) Distance from the exchange.
2) Wire used.
3) How you connect:- Connecting adsl router and LAN is far better than using USB port.
4) Configuration of router , LAN and Connection


Secondly talking very politely with these people in exchange can only do some favor. Complaining again and again is of no use.

jon08

Sir vijaykhairnar i think he is trying to tell about LINE DOWNSTREAM & UPSTREAM RATE not download speed. Line Downstream & Upstream rate depend on which plan you are using & mainly depend on your local Telephone Exchange not distance. Pls see attachment......

Attached Images

when very good connection.jpg (29.3 KB, 48 views)

adi420

I tried everything from pleading them, begging them, shouting at them but no use...there is some line problem which they are unwilling to repair. My connection is very old (since 1995) and we changed the wire coming from the pole to our house but they did not change the wire from exchange to the pole. They are just unwilling to replace the wire because they did not promise 2 mbps speed.

the telephone exchange is within 1 km from my house

jatinder911

mode of connectivity is everything dude,BSNL CC is hopelessly insane even more insane than reliance,try to live with it or change ur isp, as their wires are aged in upcoming years i don't think even 1MbPS will reach ur home, because when copper wire gets older then it cant carry high speed data packets like new one.

just look at this pic then u will understand
img.314053_t.jpg

hundreds of wires mangled with each other!!! the biggest drawback of Indian isp's is their mode of connectivity is ages old and that's the reason u wont get promised speeds!!

essbebe

@adi420

(1)Mention your modem/model and make.

(2) we need Data like SNR U/L D/l Attn U/L D/l Line speed Mod selected.
Post details or give screen shot as annexure here.

(3) you can make an online complaint to BSNL
and they will ask your exchange to do the needful.
First you need some data about the connection.

(4) see this page and ensure you are connected to
Internet as shown in Diagram.

UT-300R2U ADSL MODEM CONNECTION

(5) presume your phone line is Noise free, and no
complaints.

(6) Check speed at speedtest.net say mumbai & Sydney servers.
give results
or
Give the link here as hxxp://xxxxxxxxx/xxxxxxx.jpg
or

post as Annexure.

adi420

My modem model is Type 4- DNA A211 - I

Screenshot with all details is attached below

I made all kinds of complaints possible

Yes, I am connected according to the image. They themselves came and gave the connection. Only 1 phone is there (no parallel connections)

Yes, the phone line is noise free and after going after them for 20 days, they changed the line but still no change in the speed

Speedtest screenshot is also attached below

I have run out of all my options. The only possibility is they knowingly clamped my speed to 1 mbps because they told me that they changed the line and I tested the modem at my friends place and it gave speeds of 2 mbps. They dont want to provide 2 mbps for 500 combo plan subscribers. They themselves had mentioned earlier that combo subscribers get less speed. I have to manage with this speed now

Attached Images

	adsll.JPG (75.5 KB, 32 views)
	spdtest.JPG (44.4 KB, 25 views)

superprash2003

nice pic