India Broadband Forum


Please help me guys! Speed limited to 1MBPS

This is a discussion on Please help me guys! Speed limited to 1MBPS within the BSNL broadband forums, part of the Broadband Internet Service Providers category; I am a subscriber or BSNL Home 500 COMBO plan. I should get speeds from 256 kbps upto 2mbps. But ...

Go Back   India Broadband Forum > Indian Broadband Forums > Broadband Internet Service Providers > BSNL broadband

India Broadband Forum


BSNL broadband Bsnl broadband internet connection and modems, routers and other bsnl dataone related issues can be discussed here.

                      

Reply

 

LinkBack Thread Tools Display Modes
Old 05-18-09, 01:45 PM   #1
Bronze Member
 
Join Date: Mar 2009
Location: Hyderabad
Posts: 124
Rep Power: 2
adi420 is on a distinguished road
Unhappy Please help me guys! Speed limited to 1MBPS

I am a subscriber or BSNL Home 500 COMBO plan. I should get speeds from 256 kbps upto 2mbps. But my speed has been limited to 1MBPS and the actual speeds I get are in the range of 750-850 kbps. I tried calling the Toll free number about 50 times and every time they gave me different land line numbers to contact. None of the persons whom I spoke to understood the problem or helped in solving it. I spoke to the local customer service office but they are unwilling to do anything because I am getting above 256 kbps which is what they have promised. I checked my modem at my friend's place and there it is reaching 2mbps. I spoke to the SDOP and even he spoke very rudely and told me that if I am not satisfied with the speed, I should disconnect the connection. I checked the modem configuration page and it is clearly mentioned that the speed downstream is only 1021 kbps where as it should be 2044 kbps. I tried sending many emails to the customer grievance cell and the result is I get a call daily asking the speed and as soon as I tell the speed, they hang up. There are only two possible problems according to me...one being Line problem but I am getting good SNR ratio etc... Maybe they made some improper connections. The other possibility is that they wantedly limited my speed to 1 mbps and this may be the case with many more people. But all my friends who have BSNL broadband say that they get upto 2mbps. I request you to suggest some solution to my problem.
adi420 is offline   Reply With Quote
Old 05-18-09, 02:41 PM   #2
Bronze Member
 
Join Date: May 2009
Age: 52
Posts: 132
Rep Power: 2
vijaykhairnar will become famous soon enoughvijaykhairnar will become famous soon enough
Default

Use the following DNS servers:

Prefered DNS Server 208.67.220.220
Alternate DNS Server 208.67.220.220

See if it makes any difference.
vijaykhairnar is offline   Reply With Quote
Old 05-18-09, 03:38 PM   #3
Bronze Member
 
Join Date: Mar 2009
Location: Hyderabad
Posts: 124
Rep Power: 2
adi420 is on a distinguished road
Unhappy

no difference...
adi420 is offline   Reply With Quote
Old 05-18-09, 08:41 PM   #4
Bronze Member
 
Join Date: May 2009
Age: 52
Posts: 132
Rep Power: 2
vijaykhairnar will become famous soon enoughvijaykhairnar will become famous soon enough
Default

Actually the speed depends upon many factors.Most important of them are
1) Distance from the exchange.
2) Wire used.
3) How you connect:- Connecting adsl router and LAN is far better than using USB port.
4) Configuration of router , LAN and Connection


Secondly talking very politely with these people in exchange can only do some favor. Complaining again and again is of no use.
vijaykhairnar is offline   Reply With Quote
Old 05-18-09, 09:13 PM   #5
Junior Member
 
Join Date: Nov 2008
Location: West Bengal
Posts: 57
Rep Power: 2
jon08 is on a distinguished road
Default

Quote:
Originally Posted by vijaykhairnar View Post
Actually the speed depends upon many factors.Most important of them are
1) Distance from the exchange.
2) Wire used.
3) How you connect:- Connecting adsl router and LAN is far better than using USB port.
4) Configuration of router , LAN and Connection


Secondly talking very politely with these people in exchange can only do some favor. Complaining again and again is of no use.
Sir vijaykhairnar i think he is trying to tell about LINE DOWNSTREAM & UPSTREAM RATE not download speed. Line Downstream & Upstream rate depend on which plan you are using & mainly depend on your local Telephone Exchange not distance. Pls see attachment......
Attached Images
File Type: jpg when very good connection.jpg (29.3 KB, 48 views)
jon08 is offline   Reply With Quote
Old 05-18-09, 10:01 PM   #6
Bronze Member
 
Join Date: Mar 2009
Location: Hyderabad
Posts: 124
Rep Power: 2
adi420 is on a distinguished road
Unhappy

I tried everything from pleading them, begging them, shouting at them but no use...there is some line problem which they are unwilling to repair. My connection is very old (since 1995) and we changed the wire coming from the pole to our house but they did not change the wire from exchange to the pole. They are just unwilling to replace the wire because they did not promise 2 mbps speed.

the telephone exchange is within 1 km from my house

Last edited by adi420; 05-18-09 at 10:01 PM. Reason: Automerged Doublepost
adi420 is offline   Reply With Quote
Old 05-18-09, 10:42 PM   #7
jatinder911
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by adi420 View Post
I tried everything from pleading them, begging them, shouting at them but no use...there is some line problem which they are unwilling to repair. My connection is very old (since 1995) and we changed the wire coming from the pole to our house but they did not change the wire from exchange to the pole. They are just unwilling to replace the wire because they did not promise 2 mbps speed.

the telephone exchange is within 1 km from my house
mode of connectivity is everything dude,BSNL CC is hopelessly insane even more insane than reliance,try to live with it or change ur isp, as their wires are aged in upcoming years i don't think even 1MbPS will reach ur home, because when copper wire gets older then it cant carry high speed data packets like new one.

just look at this pic then u will understand
img.314053_t.jpg

hundreds of wires mangled with each other!!! the biggest drawback of Indian isp's is their mode of connectivity is ages old and that's the reason u wont get promised speeds!!
  Reply With Quote
Old 05-19-09, 07:54 AM   #8
Platinum Member
 
Join Date: Aug 2007
Location: Chennai
Posts: 5,774
Rep Power: 13
essbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of light
Default

@adi420

(1)Mention your modem/model and make.

(2) we need Data like SNR U/L D/l Attn U/L D/l Line speed Mod selected.
Post details or give screen shot as annexure here.

(3) you can make an online complaint to BSNL
and they will ask your exchange to do the needful.
First you need some data about the connection.

(4) see this page and ensure you are connected to
Internet as shown in Diagram.

UT-300R2U ADSL MODEM CONNECTION

(5) presume your phone line is Noise free, and no
complaints.

(6) Check speed at speedtest.net say mumbai & Sydney servers.
give results
or
Give the link here as hxxp://xxxxxxxxx/xxxxxxx.jpg
or

post as Annexure.
essbebe is online now   Reply With Quote
Old 05-19-09, 07:19 PM   #9
Bronze Member
 
Join Date: Mar 2009
Location: Hyderabad
Posts: 124
Rep Power: 2
adi420 is on a distinguished road
Unhappy

My modem model is Type 4- DNA A211 - I

Screenshot with all details is attached below

I made all kinds of complaints possible

Yes, I am connected according to the image. They themselves came and gave the connection. Only 1 phone is there (no parallel connections)

Yes, the phone line is noise free and after going after them for 20 days, they changed the line but still no change in the speed

Speedtest screenshot is also attached below

I have run out of all my options. The only possibility is they knowingly clamped my speed to 1 mbps because they told me that they changed the line and I tested the modem at my friends place and it gave speeds of 2 mbps. They dont want to provide 2 mbps for 500 combo plan subscribers. They themselves had mentioned earlier that combo subscribers get less speed. I have to manage with this speed now
Attached Images
File Type: jpg adsll.JPG (75.5 KB, 32 views)
File Type: jpg spdtest.JPG (44.4 KB, 25 views)
adi420 is offline   Reply With Quote
Old 05-19-09, 07:43 PM   #10
Platinum Member
 
Join Date: Feb 2008
Posts: 2,767
Rep Power: 6
superprash2003 will become famous soon enoughsuperprash2003 will become famous soon enough
Default

nice pic
superprash2003 is offline   Reply With Quote
Reply

Tags
1mbps, guys, limited, speed

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads

Thread Thread Starter Forum Replies Last Post
Less Speed in Reliance 1MBPS Plan abhikaushikin Reliance Broadband 25 03-18-10 03:28 PM
TATA Photan+ Slow Speed : ( Lucky007 Tata indicom Photon 24 03-16-10 10:24 PM
How to test your download speed for Videos on YouTube itsmemad Broadband How to 6 03-12-10 12:42 PM
Low Speed Tata Photon + Rajhans Tata indicom Photon 3 03-05-10 05:02 PM
MTNL 1mbps plan yuri999 MTNL broadband 1 02-08-10 05:36 PM


All times are GMT +5.5. The time now is 09:44 AM.


India Broadband Forum