This is a discussion on BSNL : ERROR 691 : Issue within the BSNL broadband forums, part of the Broadband Internet Service Providers category; HI, My BSNL broad band connection stopped working.When i try to connect it gives me 691 error saying cannot validate ...
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| | #1 |
| Junior Member Join Date: Dec 2008
Posts: 4
Rep Power: 0 | HI, My BSNL broad band connection stopped working.When i try to connect it gives me 691 error saying cannot validate username/password and etc... i am able to see ADSL signal on the modem and every thing seems to be correct.I didn't change the user name ,password or any thing it stopped working suddenly.I don't usually use the land line with the broad band, So when i tried connecting to call customer care even i dail tone is not coming up. So i am not able to figure out if the problem is with the connection line/ modem or any thing else.Did any one faced a similar issue?. I called the customer care and they raised a ticket for the problem, but no one showed up till now.. |
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| | #2 | |
| Junior Member Join Date: May 2008 Location: Kolkata,West Bengal
Posts: 47
Rep Power: 2 | Quote:
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| | #3 |
| Platinum Member Join Date: Aug 2007 Location: Chennai
Posts: 4,232
Rep Power: 12 | You have to wait till Dialtone is heard in your telephone line. Mention modem/model/make in future posts. You can try connecting RJ11 from Phone junction direct to Modem .( without using ADSL splitter) ( Check ADSL splitter connections/cables are OK ) |
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| | #5 |
| Silver Member Join Date: Apr 2008 Location: delhi Age: 23
Posts: 420
Rep Power: 2 | I have this same feeling and had suffered the same issue but as soon as i switched off my router/modem and restarted it ............... it got connected .although this has happened to me just once . |
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| | #6 |
| Junior Member Join Date: Dec 2008
Posts: 31
Rep Power: 1 | this happens when server is down due to some technical work |
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| | #7 |
| Gold Member Join Date: Dec 2007 Location: Earth, Solar System, Milky Way. Age: 21
Posts: 660
Rep Power: 2 | I have experienced this 5 or 6 times. I cant figure out what the problem is and how it gets fixed. Even restarting modem and computer didnt work. But if I try to connect again after few hours, it usually works. Also other people in the neighbourhood under same exchange got connected while this happened to me. |
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| | #8 |
| Platinum Member Join Date: Jan 2009 Location: New Delhi
Posts: 2,215
Rep Power: 9 | last month there was no dial tone and no BB in my line. when I went to complain they said that there is some fault in the system and everything would be ok by evening. so it did. |
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| | #9 |
| Gold Member Join Date: Dec 2007 Location: Earth, Solar System, Milky Way. Age: 21
Posts: 660
Rep Power: 2 | I can even connect to Broadband , When the phone is dead. Its probably because they are different frequency. |
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| | #10 |
| Silver Member Join Date: May 2008 Age: 27
Posts: 314
Rep Power: 2 | There is no Connection with the Phone Signal. BB Service use the Telephone line but this is not mean there is a connection with the phone service and thats why some user say the portbind works with the telephone number. wrong things. when you see the person's account profile in BB RAS then you can understand what the portbind is. |
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| | #11 |
| Bronze Member Join Date: Apr 2008 Location: undia
Posts: 114
Rep Power: 2 | |
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| Tags |
| 691, bsnl, error, issue |
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