India Broadband Forum

eruptionjoojo · 06-27-09, 08:39 PM

I can understand how troubled you are .................... But if possible you can do the below mentioned steps :-

(1).Submit a written complaint and also don't forget to have the acknowledgement of the complaint i.e. make two copies of the complaint and thereby submitting one copy and getting the other copy acknowledged from the officer incharge .

(2).If after this your problem is solved then you are lucky ........ but if they don't even bother to take notice of your complaint .................. then you may file an RTI against them seeking information on the actions taken by them with refrence to your complaint under the RTI act and actually come to know in which section of the system your complaint lies with reasons and also come to no why NO actions have been taken till now . The RTI wouldn't cost much just some paisae per page(hopefully you can afford it).their is a stipulated no. of days (pre-decided) in which the deparment has to reply to your request for RTI.

(3).Then by using this RTI information you can approach the consumer forum and show the details to them .then they would file a case against BSNL on your part .

(4).IF you don't wanna approach the consumer forum you may by yourself file a case in the court and prove the poor level of professionalism of the department in dealing with customer and teach them a lesson .

buggy · 06-28-09, 02:54 AM

Quote:

Originally Posted by meetdilip

A written complaint with receipt to the Nodal officer and Appellate authority will be a proof for your situation. Address and phone no. on the backside of your bill. Call them in person and seek help.

Thanks for your information. On Monday I will contact with the Nodal Officer. Thanks a lot for giving me this valuable information. I have just checked the backside of my bill.

06-28-09, 02:56 AM

Always Welcome

It will be better if you are accompanied by a friend who is good at negotiating. It all depends on your negotiating skill.

buggy · 06-28-09, 02:59 AM

Quote:

Originally Posted by eruptionjoojo01

I can understand how troubled you are .................... But if possible you can do the below mentioned steps :-

(1).Submit a written complaint and also don't forget to have the acknowledgement of the complaint i.e. make two copies of the complaint and thereby submitting one copy and getting the other copy acknowledged from the officer incharge .

(2).If after this your problem is solved then you are lucky ........ but if they don't even bother to take notice of your complaint .................. then you may file an RTI against them seeking information on the actions taken by them with refrence to your complaint under the RTI act and actually come to know in which section of the system your complaint lies with reasons and also come to no why NO actions have been taken till now . The RTI wouldn't cost much just some paisae per page(hopefully you can afford it).their is a stipulated no. of days (pre-decided) in which the deparment has to reply to your request for RTI.

(3).Then by using this RTI information you can approach the consumer forum and show the details to them .then they would file a case against BSNL on your part .

(4).IF you don't wanna approach the consumer forum you may by yourself file a case in the court and prove the poor level of professionalism of the department in dealing with customer and teach them a lesson .

Thank you too for your suggestion. On Monday I will contact with the Nodal Officer. If he can't help me out within the due date and if my internet connection is got interrupted I will definitely lodge a complaint @ Consumer Forum & teach them a lesson.

@esbebe

I have my portal id & password but the reality is I couldn't open my portal. The requested page never gets loaded. Don't know why.....!!!!

06-28-09, 03:04 AM

Quote:

Originally Posted by deepmohan

To check usage:

4 Ways to check BSNL Broadband Usage.

Use this link to check the usage. There is more than one source to check the usage.

buggy · 06-28-09, 03:04 AM

@meetdilip

I understand what you mean and yes I will do so if I wish to negotialte my bill but in this case the fault is not mine. They made a mistake and I wonder now they are giving me excuses and harrassing me instead of appologise. This is just intolerable. First, I have planned to go to the higher authorities, if they failed to resolute my problem I will go for a legal step.

06-28-09, 03:06 AM

Take print outs of your web page and keep other proofs. They may alter them if found hostile.

They will never accept that the fault lies in their side. I was unfortunate enough to pay for something I never used.

buggy · 06-28-09, 03:09 AM

@meetdilip

Thanks buddy. I have taken the screenshots of all the proofs. Thanks for your suggestion.

06-28-09, 01:27 PM

Any time

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06-27-09, 08:39 PM	#21
eruptionjoojo Silver Member Join Date: Apr 2008 Location: delhi Age: 23 Posts: 420 Rep Power: 2	I can understand how troubled you are .................... But if possible you can do the below mentioned steps :- (1).Submit a written complaint and also don't forget to have the acknowledgement of the complaint i.e. make two copies of the complaint and thereby submitting one copy and getting the other copy acknowledged from the officer incharge . (2).If after this your problem is solved then you are lucky ........ but if they don't even bother to take notice of your complaint .................. then you may file an RTI against them seeking information on the actions taken by them with refrence to your complaint under the RTI act and actually come to know in which section of the system your complaint lies with reasons and also come to no why NO actions have been taken till now . The RTI wouldn't cost much just some paisae per page(hopefully you can afford it).their is a stipulated no. of days (pre-decided) in which the deparment has to reply to your request for RTI. (3).Then by using this RTI information you can approach the consumer forum and show the details to them .then they would file a case against BSNL on your part . (4).IF you don't wanna approach the consumer forum you may by yourself file a case in the court and prove the poor level of professionalism of the department in dealing with customer and teach them a lesson .

06-28-09, 02:56 AM	#23
meetdilip Guest Posts: n/a	Always Welcome It will be better if you are accompanied by a friend who is good at negotiating. It all depends on your negotiating skill.

06-28-09, 03:04 AM	#26
buggy Junior Member Join Date: Jun 2008 Age: 25 Posts: 15 Rep Power: 2	@meetdilip I understand what you mean and yes I will do so if I wish to negotialte my bill but in this case the fault is not mine. They made a mistake and I wonder now they are giving me excuses and harrassing me instead of appologise. This is just intolerable. First, I have planned to go to the higher authorities, if they failed to resolute my problem I will go for a legal step.

06-28-09, 03:06 AM	#27
meetdilip Guest Posts: n/a	Take print outs of your web page and keep other proofs. They may alter them if found hostile. They will never accept that the fault lies in their side. I was unfortunate enough to pay for something I never used.

06-28-09, 03:09 AM	#28
buggy Junior Member Join Date: Jun 2008 Age: 25 Posts: 15 Rep Power: 2	@meetdilip Thanks buddy. I have taken the screenshots of all the proofs. Thanks for your suggestion.