India Broadband Forum

just4kix

Have a look here. Something similar happened to me. My line was changed.

http://www.indiabroadband.net/bsnl-b...ions-bsnl.html (My interactions with BSNL)

ghoulish

[QUOTE=just4kix;191042]Have a look here. Something similar happened to me. My line was changed.QUOTE]

<can't post your url coz I haven't posted enough yet>

I'm still waiting for the linesman to show up. I think if I want to get my line changed I'll need to give up my job and go hang around all day and night around these BSNL guys, cajole them, bribe them, take them for tea/coffee, etc.

You know what struck me the most in the link that you posted? Its not the line-changing, but the fact that out there in Pune you've got separate 1-800 numbers for each segment of the connection, ie, modem, port, line, etc!! Here in silicon city all I've got is the number 1500 which is staffed by people whose only job description seems to be to make the phone stop ringing by answering it, saying a few unhelpful things and then hanging up. Emails sent to the published id's bounce back. The chat line never has anyone to chat with. And most staff I speak with in person are less knowledgeable than a lost sheep. I'll need to wait a couple of days to get my day off so that I can do the next pillar-to-post dance in person again.

ghoulish

Yippee! Fixed!

I though about the suggestions everyone here has given, went to my BSNL exchange today, and insisted that the line needs more checking. The supervisor agreed, sent the linesman with me and the two of us started checking the entire length from the distribution point to my house, testing for continuity between each connection point. Since the disconnection frequency I was experiencing was of a few minutes I insisted that we check each point for a few minutes. We finally found that at one segment the circuit was opening intermittently. The line was then changed for that segment and now the connection is stable.

The cause: due to the monsoon one of the trees in the neighbourhood had grown extra branches and leaves. In addition it has been more windy than usual over the past month. This branch was just above my telephone cable, and due to the wind the branch was swaying up and down gently, but with good amplitude, thereby putting pressure on and off on the phone cable. The copper pair inside may have slowly stretched too much and snapped, but without tearing the outside insulation. This was causing an intermittent make and break. That's it. Pretty low tech, and the problem is resolved, but I am feeling a bit bugged about having bought a new modem for nothing. Let's see how long the replaced wire lasts. At least the next time I get these symptoms I'll know what to do!

Thanks everybody for your interest and suggestions!

essbebe

@goulish
Congrats:
Next time I will ask for weather conditions also!

Please Click the scale icon in Post 13
for @ashok26 for the best answer /post.

Please test SNR/ATTN/Line speed
and same Mod selected
with both modems.
Save Data.

ghoulish

Done. Good idea about the modem comparison, will do that.

just4kix

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meetdilip

Like this

ghoulish

No problem. Have given it to several guys because their combined inputs helped to narrow down and identify the cause.

just4kix

Thank you.

maxpayne08

I am having the exact same problem here,

My DSL goes off after 30-40 sec of conn. and takes 3-4min to come back alive. And I have finally discovered that it was due to winds. My line is totally noise free (well almost) but I always get mysterious 'click' sounds on the ph. speaker when the discnn. happens. I have been fighting a battle with the BSNL Te;ephone exchange guys just to convince them to check the line, forget about rectification they won't even come and see the problem. In my case I believe they might have joined the wires like some 'dhaga' and didn't consider factors like corrosion and high humidity. Even with the slighest of the winds my conn. starts to 'click' and DSL light goes off. Usually I used to download 6-800 MBs each night, but now I couldn't even manage to get 10 MB.

Indian telecom market is built on a shaky base, we always wonder about settings, SNR, electromagnetic interferences etc etc but when we will realize that it's the base that is cracked. Telecom workers lack the basic knowledge of how things shouldn't be.

And I'm sure this is the norm across India.

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