India Broadband Forum

esco_448 · 07-09-09, 12:03 AM

Hi friends,

Last month i applied for plan change from home 750 ul to home 1000, and got plan 1000 on 7th july (status is Provisioned in portal, and speeds are according to home 1000 plan).

But problem is that when i am checking my usage detail, it is showing night usage( 2 AM to 8 AM) as chargable. Please check attached images.

Please help me on this.

Thanks in advance.

07-09-09, 09:20 AM

Please talk to Senior Divisional Engineer (SDE) and launch a complaint. Portal lie at times.

superprash2003 · 07-09-09, 12:08 PM

a friend of mine had this issue , he went to his nearest exchange and got it rectified!!

esco_448 · 07-09-09, 01:05 PM

Thanks for your valuable input.

Just registerd a complaint to SDE. He said that, he will ring me when resolved. Let see how fast they solve my problem.

panchabhut · 07-09-09, 01:10 PM

keep following up. he is most unlikely to ring back otherwise

07-09-09, 01:12 PM

Follow ups can do magic with BSNL. Remember to ring back at the end of the day or a day later.

esco_448 · 07-09-09, 01:39 PM

Quote:

Originally Posted by meetdilip

Follow ups can do magic with BSNL. Remember to ring back at the end of the day or a day later.

Will do.

Thanks again.

07-09-09, 01:59 PM

Always Welcome

esco_448 · 07-10-09, 11:09 AM

I got following update:

They activated business 1000 instead of home 1000, thats why portal is showing night usage as chargable.

Now they have changed it to home 1000. I will check portal details and post status here.

Thanks.

07-10-09, 11:21 AM

Happy to hear the issue is fixed.

just4kix · 07-10-09, 11:25 AM

They may have changed the plan type. But they may not have rectified the past.

Keep a followup check that they have indeed made all your 2 AM - 8 AM free.

esco_448 · 07-10-09, 01:21 PM

Quote:

Originally Posted by just4kix

They may have changed the plan type. But they may not have rectified the past.

Keep a followup check that they have indeed made all your 2 AM - 8 AM free.

Yes you are right, they have not corrected the night usage for last 3 nights. Trying to contact him again, but he is not picking the phone (I have made more than 20 attempts to call him).

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India Broadband Forum

Need Help About Night Free Usage details for home 1000 plan

Need Help About Night Free Usage details for home 1000 plan

Similar Threads

07-09-09, 09:20 AM	#2
meetdilip Guest Posts: n/a	Please talk to Senior Divisional Engineer (SDE) and launch a complaint. Portal lie at times.

07-09-09, 12:08 PM	#3
superprash2003 Platinum Member Join Date: Feb 2008 Posts: 2,692 Rep Power: 5	a friend of mine had this issue , he went to his nearest exchange and got it rectified!!

07-09-09, 01:05 PM	#4
esco_448 Junior Member Join Date: Jan 2008 Posts: 5 Rep Power: 2	Thanks for your valuable input. Just registerd a complaint to SDE. He said that, he will ring me when resolved. Let see how fast they solve my problem.

07-09-09, 01:10 PM	#5
panchabhut Platinum Member Join Date: Jan 2009 Location: New Delhi Posts: 2,215 Rep Power: 9	keep following up. he is most unlikely to ring back otherwise

07-09-09, 01:12 PM	#6
meetdilip Guest Posts: n/a	Follow ups can do magic with BSNL. Remember to ring back at the end of the day or a day later.

07-09-09, 01:59 PM	#8
meetdilip Guest Posts: n/a	Always Welcome

07-10-09, 11:09 AM	#9
esco_448 Junior Member Join Date: Jan 2008 Posts: 5 Rep Power: 2	I got following update: They activated business 1000 instead of home 1000, thats why portal is showing night usage as chargable. Now they have changed it to home 1000. I will check portal details and post status here. Thanks.

07-10-09, 11:21 AM	#10
meetdilip Guest Posts: n/a	Happy to hear the issue is fixed.

07-10-09, 11:25 AM	#11
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	They may have changed the plan type. But they may not have rectified the past. Keep a followup check that they have indeed made all your 2 AM - 8 AM free.