India Broadband Forum

nandini · 07-19-09, 07:33 PM

Hi,
I paid my BSNL landline bill twice last month. My roomy paid it manually while I paid it through internet unknowingly. Now I've got the bill for this month and they didn't specify anything about the credit. Don't bsnl guys adjust if I pay the bill amount in excess?
What thing I'll have to do to reclaim my money?
The days are not going good to me these days.

07-19-09, 07:34 PM

try contacting the accounts office in your area with proof for payment . they can help ya.

nandini · 07-19-09, 07:37 PM

Quote:

Originally Posted by newprouser

try contacting the accounts office in your area with proof for payment . they can help ya.

I have got the receipt which my roomy had paid manually. What proof can I bring if I'd paid the bill through my online bank account?

Luke Skywalker · 07-19-09, 07:40 PM

First of all , you will have to produce the documents showing that you have paid your bill. This situation happened in my home related to the electricity bill when I & my uncle both pay the same bill.
Well , I had to go to the bill centre ( I think telephone exchange in your case).
And told my problems to executive there ( I think JE in your case). He contacted concern authority and my next bill was deducted with the amount I paid.

07-19-09, 07:41 PM

well is there any transaction ID or unique ID for that. If not simply approach them with receipt for manual payment.

Did ya enquire anything from 1504 ?

Luke Skywalker · 07-19-09, 07:42 PM

Quote:

Originally Posted by nandini

I have got the receipt which my roomy had paid manually. What proof can I bring if I'd paid the bill through my online bank account?

I don't know ,most probably I think you will have to produce the account statement.

PS: was my apology accepted NPU. I am really sorry from my heart.

07-19-09, 07:46 PM

The account section can check for proof regarding online transfer. All you need to do is call the account officer (if no. not available, call customer care and ask the number). Talk to the accounts section and seek help. They can check the records from the PC. When I got repeated bills, I followed this and got credit in next bill.

nandini · 07-19-09, 07:56 PM

Quote:

Originally Posted by newprouser

well is there any transaction ID or unique ID for that. If not simply approach them with receipt for manual payment.

Did ya enquire anything from 1504 ?

I checked my online bill payment details and there's Payment Id for the payment. Shall I take a printout and approach account office?

I tried calling customer care but nobody attended my call. Seems they're on holiday since it's sunday today.

Quote:

Originally Posted by meetdilip

The account section can check for proof regarding online transfer. All you need to do is call the account officer (if no. not available, call customer care and ask the number). Talk to the accounts section and seek help. They can check the records from the PC. When I got repeated bills, I followed this and got credit in next bill.

That's some good news. will call customer care center tomorrow. lets see wat happens.

Thanks for your help guys.

07-19-09, 07:59 PM

Welcome

just4kix · 07-23-09, 12:57 AM

Bill will get adjusted. Pune BSNL is not as bad as everywhere else but it needs follow up.

07-19-09, 07:33 PM	#1
nandini Gold Member Join Date: Jun 2009 Location: Pune Posts: 487 Rep Power: 3	Bill paid twice... Hi, I paid my BSNL landline bill twice last month. My roomy paid it manually while I paid it through internet unknowingly. Now I've got the bill for this month and they didn't specify anything about the credit. Don't bsnl guys adjust if I pay the bill amount in excess? What thing I'll have to do to reclaim my money? The days are not going good to me these days.

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07-19-09, 07:34 PM	#2
newprouser Guest Posts: n/a	try contacting the accounts office in your area with proof for payment . they can help ya.

07-19-09, 07:40 PM	#4
Luke Skywalker Jedi knight Join Date: Jul 2009 Location: IBF Age: 21 Posts: 1,818 Rep Power: 5	First of all , you will have to produce the documents showing that you have paid your bill. This situation happened in my home related to the electricity bill when I & my uncle both pay the same bill. Well , I had to go to the bill centre ( I think telephone exchange in your case). And told my problems to executive there ( I think JE in your case). He contacted concern authority and my next bill was deducted with the amount I paid.

07-19-09, 07:41 PM	#5
newprouser Guest Posts: n/a	well is there any transaction ID or unique ID for that. If not simply approach them with receipt for manual payment. Did ya enquire anything from 1504 ?

07-19-09, 07:46 PM	#7
meetdilip Guest Posts: n/a	The account section can check for proof regarding online transfer. All you need to do is call the account officer (if no. not available, call customer care and ask the number). Talk to the accounts section and seek help. They can check the records from the PC. When I got repeated bills, I followed this and got credit in next bill.

07-23-09, 12:57 AM	#10
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	Bill will get adjusted. Pune BSNL is not as bad as everywhere else but it needs follow up.

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