Thread: Modem needs to be restarted

Hi,
We are using BSNL multi-user plan. We have ZTE type II modem.

The modem is connected to our 24-port hub, and other computers are also connected to the hub for sharing internet. We have about 10 users connected at a time.

The connection works fine, and everyone is able connect and download.

but after some time, there is no download at all even though the adsl link is on. i manually switch the modem off & on, and everything starts working fine immediately.

this happens several times a day & it is really very frustrating.

can the modem be faulty, or we need to replace the hub with a smarter device like switch / router?

any help will be appreciated...

Probably the modem is faulty. Maybe getting over-heated.

try accessing the modem at the point where you say that you cannot access the internet ( http://192.168.1.1) ..are you able to access?

Are you using a Business plan with STATIC IP?
multiuser plan . not listed in tariff page.
may be business plan unlimited with 256 Kbps speed
to be shared with 10 computers ?
Bharat Sanchar Nigam Ltd.

Originally Posted by just4kix

Probably the modem is faulty. Maybe getting over-heated.

is there some way i can check this?

Get a modem from friend's and try.

Originally Posted by meetdilip

Get a modem from friend's and try.

good idea...

what i will be doing is, bringing my office modem home, and interchange both and see how it works out....

will keep you all updated...

my thanks to all for the quick responses...

Welcome

Remember to change the username and password.

Originally Posted by fourthofjuly

Hi,
We are using BSNL multi-user plan. We have ZTE type II modem.

The modem is connected to our 24-port hub, and other computers are also connected to the hub for sharing internet. We have about 10 users connected at a time.

The connection works fine, and everyone is able connect and download.

but after some time, there is no download at all even though the adsl link is on. i manually switch the modem off & on, and everything starts working fine immediately.

this happens several times a day & it is really very frustrating.

can the modem be faulty, or we need to replace the hub with a smarter device like switch / router?

any help will be appreciated...

to avoid this problem, u need to put the gateways and dns servers in the LAN's tcp/ip properties (XP) and ipv4 (vista).
this problem exists only with zte modems.
me too faced it and this is the solution tat helped me getting rid of it.

the office modem worked perfectly at home...

i guessed the problem was with our hub, which i have replaced today with a 8-port dlink switch

all through the day, not even a single break in connection, seems replacing the hub resolved the issue...

thank you so much...

will test for few more days and report the results...

Thanks for the update and feedback.

ok, replacing the hub with the switch worked well for several days and now same problem...

the dsl (orange) link is steady, but no web pages are loading

i switch off and on the modem and everything works fine for some time...

i have even replaced the cable between my modem and the switch with a cross cable, but to no avail...

we have over 10-15 users simultaneously accessing this connection...

are these modems that BSNL gives capable of handling such load, the modem does run hot, but not that it cannot be touched...?

i am trying to elevate the modem so that its base gets some ventilation, sounds silly, but as a last resort...

Change the router. your problem will be solve.
Purchase a router from a market.

we can buy a new router, but we are not sure whether that can solve our problem...

we can only borrow from someone and try it out for a few days...

thanks anyways

is our signal weak?

router stat page normally reports SNR range of 6-8, attenuation is mostly 50-55... have done all i can to improve snr but to no avail

i want to trash the chinese junk that bsnl is giving and buy a linksys wireless modem instead

i fail to understand why bsnl cannot provide better quality products

today we have applied for changing plan from business 3000 to business 1000 combo plan